L2 UCCE Engineer

Servion Global Solutions

3 - 7 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

uccx cvp sip h323 mgcp isdn cisco ucce pcce solutions 3rd party call recording platforms cisco icm ccmp cuic voip protocols itil processes cisco voice network deployment models voip performance management tools integration experience telecom infrastructure protocols analogy signalling

Work Mode

On-site

Job Type

Full Time

Job Description

As an L2 UCCE Support, your role will involve providing support for Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms. You should have a clear understanding of Cisco ICM, CCMP, CVP, CUIC, and troubleshooting processes. Your responsibilities will include: - Supporting Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms - Creating MACD in Cisco UCCE and IPT platforms - Understanding VOIP protocols such as SIP, H.323, and MGCP - Familiarity with ITIL processes - Understanding Cisco Voice network deployment models and functioning of voice network devices - Knowledge and use of VOIP and Performance Management Tools - Integration experience with other tools - Understanding of Telecom infrastructure protocols like ISDN and analogy signalling You should be prepared to work in a 24/7 business support environment and have experience working with Cisco Voice platforms including CUCM, UCCE, UCCH, and CVP platforms.,

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