6 Uccx Jobs

Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible. Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Identify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred skills and requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Lead and support RF, Voice/IPT, telephony, and mobile infrastructure globally. Drive innovation, reliability, and automation across network platforms, ensuring secure, scalable, and high-performance communication systems. Required Candidate profile Experienced in RF design, VOIP/IPT systems, UC tools, wireless/mobility, and SRE practices. Skilled in Tier-3 support, automation, and vendor management.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

(CCaaS) Contact Center Location: Bangalore/pune Experience: 5 to 8 years About the Opportunity: An exciting opportunity to nurture your career with Mphasis, one of the India's reputed IT service and consulting companies. We are seeking a highly skilled professional with experience CCaaS solutions such as Genesys, NICE etc along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. The ideal candidate will play a vital role in the successful implementation, upgrade, and functionality testing of the CCaaS solution and adjuncts. This individual must possess strong technical knowledge, and a customer-centric approach. Responsibilities: • Implementation, and optimization of cloud-based Contact Center solutions along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. • Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc. • Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc. • Coordinate with internal teams and external vendors to streamline the implementation process. • Follow change management processes to execute the implementation steps. • Deploy and configure the CCaaS solution along with integration of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. • Troubleshoot technical issues and fix issues during the implementation phase. • Perform end-to-end project implementation, ensuring adherence to timelines. • Oversee quality assurance processes to identify and address any issues during the implementation phase. • Perform thorough testing to ensure each function and feature is working as expected. • Participate in UAT with the customer to ensure the solution meets their expectations. • Provide post-implementation support for ongoing issues and deliver a positive user experience. • Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively. Qualifications: • Bachelors degree in computer science, Information Technology, or equivalent. • Proven experience in implementing and configuring CCaaS solutions as Genesys, NICE etc. • Strong understanding of contact center technologies, telephony, and 3 rd -party application integrations. • Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams. • Self-motivated, muti-tasking and capable of working independently with minimal supervision. • Flexibility with work timings to align with customer’s working hours and project delivery timelines. • Certifications in Contact Center, CCaaS or related technologies are an added advantage.

Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision. Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc. Qualifications Education Bachelor's degree or equivalent recent hands-on Cisco Unified Collaboration experience Certifications Desired CCNA CCNA Collaboration Work Experience Qualified candidates should have 2 to 5 years of hands-on Cisco UC experience. Candidate must have experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Webex Calling LDAP Integration Cisco Unified Contact Center Express (UCCX) Work Experience Candidate must have hands-on experience with one of the following technologies: Cisco Unified Contact Center Enterprise (UCCE) Cisco Packaged Contact Center Enterprise (PCCE) Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas would be ideal but not required. Calabrio One Bucher and Suter Acqueon Google CCAI Contact Center Scripting and Call Flows

Design, develop, and implement complex IVR solutions using Cisco Unified Contact Center Enterprise (UCCX) or other relevant platforms. Develop and maintain voice applications (IVR flows, call flows, voice prompts) using scripting languages (e.g., VXML, C#, Java). Integrate IVR systems with other enterprise systems (e.g., CRM, databases, ERP). Conduct thorough testing and quality assurance of IVR applications.