16 Uccx Jobs

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure. Responsibilities Direct Responsibilities - IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways) - exprience Oracle SBC, Kurmi, Clobba (Codesoft) - Voice incident troubleshooting and escalation to L3 - Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV eq...

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols s...

You should have a minimum of 3+ years of experience in the field of Voice over IP (VoIP) and related technologies. Your hands-on experience should include working with major platforms such as Cisco CUCM, Unity, UCCX, Expressway, Avaya Aura, Microsoft Teams Voice, and Ribbon / SBCs. It is essential to have a strong knowledge of VoIP protocols like SIP, H.323, and RTP. Additionally, familiarity with QoS, VLANs, and WAN optimization for voice communication is necessary. You should also possess an understanding of network protocols and troubleshooting tools such as Wireshark and TCPDump. Having relevant certifications like Cisco CCNP Collaboration, Avaya ACIS / ACSS, or Microsoft Teams Voice Eng...

As a Unified Communications Engineer at Dassault Systmes in Pune, Maharashtra, you will have the opportunity to unlock your potential with a global leader in Scientific Software Engineering. In this role, you will collaborate with the WW Unified Communications team, specializing in various Collaboration Services such as Cisco Telephony, call center operations, and cloud telephony solutions. Reporting to the APAC UC Manager, you will play a key role in supporting and enhancing the corporate Unified Communication services, including Zoom Phone and Cisco Telephony. Working as part of a diverse team spread across Europe, Asia, and the US, you will be responsible for the daily administration oper...

Role Specific Responsibilities: You will work extensively with customers, as well as internal and external resources such as Cisco account teams and partners, to strategize, deploy, and optimize Cisco services and solutions. As a leader, you will take charge in executing delivery projects and enhancing solutions and methods for broader practice. You will create, review, and approve project deliverables including Design recommendations, High Level Design, Low Level Design, and Implementation/Change Management Plans. Building and leveraging test environments will be necessary to resolve highly complex problems and compatibility issues. Your software skills and tools will be essential in config...

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal ca...

DevOps cycle Orchestration and Configuration Management, CICD, Monitoring, Security Experience around containers, container networking with host OS, container security etc. AWS Cloud and services

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

Required skills Cisco Contact Center implementation, migration, upgrade, consolidation etc Cisco Unified Call Manager (CUCM), Contact Center (UCCE, UCCX & PCCE) Good communication

Technical In-depth knowledge of Cisco UC servers (Call Manager, Cisco Unity Connection, UCCX, IM&P and expressway servers), IP protocols (SIP and H323), and network hardware/software components. Expertise in designing and implementing Cisco UC infrastructure and other VoIP technologies. Strong technical knowledge on ISDN, PSTN, analog lines, fax, etc Knowledge of Polycom and videoconference technologies. Strong troubleshooting skills to diagnose and resolve complex VoIP network issues. Proficiency in project management and network optimization techniques.

Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the...

Lead and support RF, Voice/IPT, telephony, and mobile infrastructure globally. Drive innovation, reliability, and automation across network platforms, ensuring secure, scalable, and high-performance communication systems. Required Candidate profile Experienced in RF design, VOIP/IPT systems, UC tools, wireless/mobility, and SRE practices. Skilled in Tier-3 support, automation, and vendor management.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

Hi , Wishes from GSN!!! Pleasure connecting with you!!! We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. About the job: This is a golden opportunity with a leading BigTech IT Services company, a valued client of GSN HR. ******** Looking for IMMEDIATE JOINERS ******** WORK LOCATION: Bangalore / Pune / Hyderabad Job Role: SME - CCC EXPERIENCE: 7+ Yrs CTC Range: 20 LPA - 30 LPA Work Type: Hybrid About the Opportunity: The ideal candidate will play a vital role in the successful implementation...