4 Cuic Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, CUSP. Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills. Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role): Overall High-level Design Knowledge on UCCE Technology. Strong knowledge on Call flow of CVP Deployment model. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,

Choosing Capgemini means selecting a company where you will have the opportunity to shape your career according to your preferences. At Capgemini, you will receive support and inspiration from a collaborative community of colleagues worldwide. You will have the chance to envision new possibilities and assist the world's top organizations in leveraging the value of technology to create a more sustainable and inclusive world. Your responsibilities will include the installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP, along with the configuration of these components. You should possess consulting skills with exceptional verbal and written communication and presentation abilities. Additionally, you will be required to have basic troubleshooting and design skills related to UCCE components and call flow. Desired skills that would be beneficial for this role include a comprehensive understanding of UCCE technology at a high-level design level, as well as strong knowledge of call flow within the CVP deployment model. Capgemini is a global business and technology transformation partner that supports organizations in accelerating their digital and sustainable transition, creating tangible impact for enterprises and society. With a diverse team of over 340,000 members in more than 50 countries, Capgemini has built a strong reputation over its 55-year history. Clients trust Capgemini to unlock the value of technology by providing end-to-end services and solutions, leveraging expertise in strategy, design, engineering, AI, cloud, and data, combined with deep industry knowledge and a robust partner ecosystem. In 2023, the Group reported global revenues of 22.5 billion.,

Role Specific Responsibilities: You will work extensively with customers, as well as internal and external resources such as Cisco account teams and partners, to strategize, deploy, and optimize Cisco services and solutions. As a leader, you will take charge in executing delivery projects and enhancing solutions and methods for broader practice. You will create, review, and approve project deliverables including Design recommendations, High Level Design, Low Level Design, and Implementation/Change Management Plans. Building and leveraging test environments will be necessary to resolve highly complex problems and compatibility issues. Your software skills and tools will be essential in configuring, deploying, and troubleshooting Cisco products and solutions. Additionally, you will contribute to the development of digital intellectual capital such as scripts and digital signatures. Acting as a focal point for problem resolution, you will ensure the timely and proper resolution of complex customer issues across various technologies. Collaboration with TAC to address P1 and P2 issues will also be part of your responsibilities. Solid hands-on experience with UCCE components like ICM, PG, CVP, CTI, Finesse, and CUIC is required, while knowledge and exposure in UCCX is a plus but not mandatory. Strong hands-on experience in CC implementation work with troubleshooting capabilities is essential. Grade Specific Responsibilities: This role will focus on Industrial Operations Engineering and requires full competence in your area of expertise. You will serve as a key contributor in a more complex and critical environment, proactively understanding and anticipating client needs. Managing costs and profitability within your work area, you will also manage your agenda to achieve agreed targets. Developing project plans specific to your area, you will look beyond immediate problems to consider wider implications and act as a facilitator, coach, and driver to move teams forward.,

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal candidates should possess 4-7 years of experience on Cisco Voice platforms and have worked with CUCM/UCCE/UCCH/CVP platforms. Strong verbal and written communication skills are necessary to work and coordinate with Third Party Providers and OEMs for problem resolution. As an L2 Cisco UCCE Engineer, you will perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, technical product documentation creation, and site coordination. You will act as a point of contact for service delivery issues, pending work, and escalations. Providing team support, contributing to process improvements, maintaining/updating the Knowledge Base and documentation, and initiating/implementing process improvements are key responsibilities. Key Skills required for this role include proficiency in Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as MACD creation knowledge in Cisco UCCE & IPT platforms. Excellent communication and conversation skills (Verbal and Written) are essential, along with strong analytical and problem-solving abilities. This position is based in PUN and requires a minimum of 3 years of relevant experience. If you meet these qualifications and are ready to take on a challenging and rewarding role, please reach out to RMG at RMG@SERVION.COM for further details.,