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Cisco Support

Cisco Support

Phygital Insights

4 - 8 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

cvp ivr vxml icm operations troubleshooting implementation cisco cisco ucce cisco contact center products cuic cisco tac case handling pcce

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description You will be responsible for providing support in Cisco Contact Center technologies with a focus on Cisco UCCE. Your key responsibilities will include: - Hands-on experience with Cisco UCCE - Strong knowledge of Cisco Contact Center products such as CVP, IVR, VXML, ICM, CUIC - Proven expertise in operations and troubleshooting - Experience in Cisco TAC case handling (an added advantage) - Familiarity with PCCE (preferred) - Implementation experience with Cisco Contact Center solutions Qualification Required To qualify for the Cisco Support job, you need to possess: - 4+ years of relevant experience in Cisco Contact Center solutions Additional Details You will go through our hiring process which includes: - Screening (HR Round) - Technical Round 1 - Technical Round 2 - Final HR Round,

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