Cisco UCCE L2

As a Cisco UCCE L2 at TechFastConsult, you will play a crucial role in configuring and managing the Cisco Unified Contact Center Enterprise (UCCE) to ensure seamless operation of contact center solutions. Your responsibilities will include troubleshooting issues, resolving escalations, and collaborating with IT and support teams to maintain system performance and enhance client satisfaction. This full-time hybrid role based in Noida offers some work-from-home flexibility. - Configure and manage the Cisco Unified Contact Center Enterprise (UCCE) to ensure smooth operation of contact center solutions - Troubleshoot issues and resolve escalations related to contact center components such as ICM, CUIC, CVP, PGs, and Finesse - Collaborate with IT and support teams to maintain system performance and enhance client satisfaction - Provide periodic knowledge transfer to teams and ensure effective communication within the organization - Hands-on experience with Cisco UCCE/PCCE Contact Center Solution - Proficiency in troubleshooting contact center components such as ICM, CUIC, CVP, PGs, and Finesse - Experience with telephony components like CUCM and Gateway configurations - Familiarity with Verint (AQM/CR) will be an added advantage - Knowledge or working experience with Windows Server and SQL Database server - Proficiency in ICM scripting using Script Editor and UCCE Database Schema - Familiarity with Incident & Change management process and ITIL process - Collaboration experience with OEM for escalated cases TechFastConsult is a dynamic team focused on delivering high-quality results and client satisfaction. If you meet the mandatory requirements and are eager to contribute to such a team, we encourage you to apply for this exciting opportunity.,