Covenant HR logo

L2 Support Engineer – IAM & Active Directory

2 - 4 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Linkedin logo

Apply

Skills Required

support iam management service provisioning authentication authorization resolve monitoring checks configuration documentation maintenance replication security mfa servicenow jira troubleshooting communication sailpoint powershell scripting itil

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Experience:

Location:

Job Type:

Work Mode:


L2 Support Engineer


Key Responsibilities

  • Provide L2 support for IAM platforms and Active Directory services.
  • Manage user provisioning, de-provisioning, group administration, and access-related tasks.
  • Troubleshoot authentication and authorization issues, including password resets and account lockouts.
  • Resolve incidents and service requests within defined SLA timelines.
  • Perform daily monitoring, health checks, and basic configuration activities for IAM/AD systems.
  • Collaborate with L1 and L3 teams for escalations and efficient ticket resolution.
  • Maintain documentation for standard operating procedures, known issues, and resolutions.
  • Support AD-related Group Policy management, OU structure maintenance, and replication troubleshooting.
  • Ensure adherence to access control policies and organizational security guidelines.

Required Skills

  • 2 to 4 years of hands-on experience in IAM and AD L2 support.
  • Strong proficiency in Active Directory user/group management, GPO handling, and domain troubleshooting.
  • Experience with IAM concepts such as RBAC, SSO, MFA, and provisioning workflows.
  • Experience with ticketing tools like ServiceNow, Jira, or Remedy.
  • Strong troubleshooting skills in AD replication, login failures, and access issues.
  • Excellent communication and customer service skills.

Good to Have

  • Exposure to IAM tools such as SailPoint, Saviynt, or Okta.
  • Basic knowledge of PowerShell scripting for AD automation.
  • Familiarity with ITIL practices or an ITIL certification.

More Jobs at Covenant HR

Application Security Analyst

India

Experience: Not specified

|

Salary: Not disclosed

OKTA L3 Support/Consultant

India

4.0 - 4.0 yrs
|

Salary: Not disclosed

Vulnerability Management Support Engineer

Hyderabad, Telangana, India

2.0 - 2.0 yrs
|

Salary: Not disclosed

SE Linux or AppLocker Support Engineer

Chennai, Tamil Nadu, India

4.0 - 4.0 yrs
|

Salary: Not disclosed

Business Analyst

Bengaluru, Karnataka, India

1.0 - 1.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Covenant HR logo
Covenant HR

RecommendedJobs for You

Covenant HR logo

L2 Support Engineer – IAM & Active Directory

Covenant HR

hyderabad, telangana, india

Covenant HR logo

L2 Support Engineer – IAM & Active Directory

Covenant HR

hyderabad, telangana, india