L2 IT Engineer

Department: IT

Permanent Payroll: - XP India.
Location: GurgaonReports To: IT Manager / IT HeadEmployment Type: Full-time

Job Summary: - We are seeking a skilled and proactive L2 IT Engineer specializing in IT Infrastructure and Cybersecurity to join our dynamic IT team. The ideal candidate will be responsible for managing, maintaining, and securing the organization's IT infrastructure. This includes providing advanced support for networks, servers, endpoints, and cybersecurity solutions, as well as assisting in implementing best practices for IT security and compliance.

Key Responsibilities:

IT Infrastructure:

Provide Level 2 support for IT infrastructure (Windows/Linux servers, storage, virtualization, cloud).

Monitor and manage network devices (routers, switches, firewalls, wireless controllers).

Perform routine maintenance and troubleshooting of systems, servers, and network equipment.

Assist with server patching, upgrades, and configuration changes.

Support Office 365, Active Directory, DNS, DHCP, and VPN infrastructure.

Collaborate with L1 support to resolve escalated issues.

Manage backup and disaster recovery systems.

Maintain inventory of hardware/software assets and license compliance.

Cybersecurity:

Monitor and respond to security alerts and incidents (EDR, SIEM, firewalls).

Assist in implementing and maintaining security policies, standards, and procedures.

Support vulnerability assessments and remediation activities.

Administer security tools (antivirus, endpoint protection, firewalls, DLP, MFA).

Conduct periodic access reviews and security audits.

Support compliance efforts (ISO 27001, GDPR, etc.) and risk mitigation strategies.

Required Skills & Qualifications:

Bachelors degree in Computer Science, Information Technology, or related field.

35 years of experience in IT support with a focus on infrastructure and cybersecurity.

Strong knowledge of Windows Server, Active Directory, Group Policies, and Office 365.

Experience with network troubleshooting and configuration (LAN/WAN, VLANs, VPN).

Familiarity with virtualization (VMware/Hyper-V) and cloud platforms (Azure/AWS).

Hands-on experience with cybersecurity tools such as EDR, firewalls, SIEM, DLP.

Understanding of cybersecurity frameworks and standards (NIST, ISO 27001).

Strong problem-solving and analytical skills.

Excellent communication and documentation skills.