L2 IT Engineer

Lognormal Analytics

4 - 9 years

8 - 12 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

Ticketing Networking Active directory Windows Asset management Troubleshooting JIRA MS Office Technical support Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

":"

We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day-to-day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management.

Key Responsibilities:

Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups
Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations
Manage and support Microsoft Office 365 , Active Directory (on-prem & Azure AD), and end-user access controls
Install, configure, and resolve issues related to desktops, laptops, printers , and other IT peripherals
Assist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routers
Collaborate with internal IT and InfoSec teams to support compliance with internal policies and audits
Maintain documentation for processes, known issues, and standard operating procedures
Handle escalations from L1 support and ensure timely resolution of issues within SLA
Participate in IT onboarding/offboarding processes and assist in asset management

Requirements

Requirements

4+ years of hands-on experience in IT support, with at least 2+ years in L2-level troubleshooting

Proficiency in supporting and managing Microsoft Office 365, OKTA, and Active Directory

Strong experience in Windows and Mac OS installation and troubleshooting

Knowledge of endpoint protection tools ( Sophos, Bitdefender, Quick Heal , etc.)

Familiarity with networking concepts and devices firewalls, switches, routers

Strong problem-solving skills and ability to manage multiple issues concurrently

Good communication skills with the ability to provide end-user training and guidance

Exposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice , or ServiceNow is a plus

","Experience":"4","

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