4 - 9 years

8 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

":"
We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day-to-day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management.
Key Responsibilities:
  • Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups
  • Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations
  • Manage and support Microsoft Office 365 , Active Directory (on-prem & Azure AD), and end-user access controls
  • Install, configure, and resolve issues related to desktops, laptops, printers , and other IT peripherals
  • Assist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routers
  • Collaborate with internal IT and InfoSec teams to support compliance with internal policies and audits
  • Maintain documentation for processes, known issues, and standard operating procedures
  • Handle escalations from L1 support and ensure timely resolution of issues within SLA
  • Participate in IT onboarding/offboarding processes and assist in asset management

    Requirements
    Requirements
    • 4+ years of hands-on experience in IT support, with at least 2+ years in L2-level troubleshooting
    • Proficiency in supporting and managing Microsoft Office 365, OKTA, and Active Directory
    • Strong experience in Windows and Mac OS installation and troubleshooting
    • Knowledge of endpoint protection tools ( Sophos, Bitdefender, Quick Heal , etc.)
    • Familiarity with networking concepts and devices firewalls, switches, routers
    • Strong problem-solving skills and ability to manage multiple issues concurrently
    • Good communication skills with the ability to provide end-user training and guidance
    • Exposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice , or ServiceNow is a plus

      ","Experience":"4","

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