Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you. The Role The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team! As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests with a focus on SLA. Requirements Minimum 3 years' professional work experience Minimum 1 year IT industry experience Preferred MSP / Cloud provider experience Microsoft or updated industry certifications Technical Experience required: Hands on experience providing technical support Worked in ITIL environment or understand concept of ITIL Familiar with ticket management system and time entries Logical troubleshooting approach Basic experience with Security tools such as End Point Protections Technologies: M365 User, Group & License Management Entra ID / Active Directory User and Group Management Windows 10/11 Troubleshooting Office Suite Troubleshooting Azure Conditional Access, Sign-In Logs and Session Management Familiar with RMM tools like N-Central or similar Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Role The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team! As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests with a focus on SLA. Requirements Minimum 3 years’ professional work experience Minimum 1 year IT industry experience Preferred MSP / Cloud provider experience Microsoft or updated industry certific ations Technical Experience Hands on experience providing technical support Worked in ITIL environment or understand concept of ITIL Familiar with ticket management system and time entries Logical troubleshooting approach Basic experience with Security tools such as End Point Protections Technologies M365 User, Group & License Management Entra ID / Active Directory User and Group Management Windows 10/11 Troubleshooting Office Suite Troubleshooting Azure Conditional Access, Sign-In Logs and Session Management Familiar with RMM tools like N-Central or similar Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications ABOUT US The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link is looking for an experienced and talented L2 IT Engineer to join our growing team! THE ROLE Exciting career opportunity for a motivated IT Infrastructure Engineer who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment. REQUIREMENTS Superior knowledge of Microsoft 365 and Azure cloud platform MS Teams, SharePoint and OneDrive Active Directory & Entra ID Windows Server 2022 + Windows 10/11 and Office Suite Exceptional time management and organisation skills Ability to work autonomously and as part of a large team Excellent professional communication skills Strong attention to detail Ability to troubleshoot complex technical issues Desirable Skills and Experience Experience working for a Managed Service Provider (MSP Relevant bachelor's degree level qualification Certifications for the technologies listed above MacOS knowledge Hypervisor (VMware, vSphere, Microsoft Hyper-V) Veeam Backup and Replication Email Security (Mimecast etc.) NextGen Endpoint Protection Microsoft Azure Intune Patch Management Tools BENEFITS A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less