L2 Engineer

The Role & Responsibilities:

The Tier 2 Service Specialists will be responsible for proactively managing the events / alarms that are created on different facets of the infrastructure.

• Having troubleshooting experience and approach for handling incidents.
• Prepare and follow the technical documents to enhance the knowledgebase.
• Manage the life cycle of the incident escalation.
• Provide technical escalation point for L1 analysts
• Follow documented escalation processes
• Provide advanced troubleshooting for platforms and drive the issue/problem resolution process
• Understanding and exceeding all SLA commitments
• Flexible to work in shifts (24*7)

Primary Experience and Skills Required:

• Educational Requirements

Master Of Comp. Applications, Bachelor of Engineering, Bachelor of Technology.

Technical and Professional Requirements:

Must have skills:

• Must have hands-on knowledge on cloud (AWS/

  Azure)

• Must have conceptual knowledge on OS

  Linux and any scripting language (bash/

  Python

  )

• Must have

  windows

  OS administration

  knowledge.
• Must have the ability to work independently.
• Must have excellent oral and written communication skills and be able to work.

Good to have skills:

• Understanding of container orchestration tool

  Kubernetes

• Basic understanding of

  VMWare EXSI tool for the Virtualization of OS.

• Having exposure on Infra management tool like Ansible, version controlling tool like Git & GitHub, continuous delivery tool like ArgoCD.,
• Good to have hands-on experience on MySQL/Oracle
• Good Understanding of

  Incident management (ITIL)

• Ticketing tool experience (

  SNOW/JIRA

  ).
• Basic understanding of Hardware and network level issues.
• Prior Airport experience.

  responsibilities

Preferred candidate profile