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Avekshaa Technologies
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L1/L2 Support Engineer

L1/L2 Support Engineer

Avekshaa Technologies

2 - 6 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

sql incident management problem management change management performance tuning high availability monitoring root cause analysis documentation data security aerospike db database clustering itil skills l1l2 support resilience operational standards

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing Aerospike DB and SQL-based environments, as well as providing L1/L2 level support for database systems. Your key responsibilities will include: - Collaborating closely with application support teams to debug and troubleshoot backend issues. - Performing regular database maintenance activities such as backups, patching, and performance tuning. - Ensuring high availability and resilience of database clusters by monitoring clustering mechanisms and failover systems. - Participating in root cause analysis and proactively addressing recurring database issues. - Adhering to ITIL processes for Incident, Problem, and Change Management, ensuring timely resolution and documentation. - Maintaining database-related documentation including configurations, standard operating procedures, and troubleshooting guides. - Ensuring compliance with data security and operational standards. You should possess the following qualifications: - Proficiency in Aerospike DB and strong SQL skills. - Experience with Database Clustering and Resilience. - ITIL Skills, especially on Incident, Problem, and Change Management. - Willingness to work in rotational shifts to provide 24/7 support coverage.,

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L1/L2 Support Engineer