Who we are: 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field. We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC. What we’re looking for: The TPM/Delivery Manager (Solutions) will manage the Solution teams to deliver high-quality customizations that meet timelines and go above and beyond customer expectations. Will be responsible for scoping large-scale, complex technology projects related to the development of field service solutions. Partner with our internal teams and key client stakeholders to find creative solutions to tough problems. Challenge and improve standard processes/procedures. Solves hard and challenging problems. Goes deep into customer processes and workflows to solve issues. Roles and Responsibilities: Facilitate successful project definition, planning, budgeting, scheduling, and resourcing in leading high-performance project teams. Manage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process. Manage projects across cross-functional teams, build sustainable processes and coordinate release schedules. Create and execute project work plans and revise them as appropriate to meet changing needs and project demands. Form strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts. Track and report on project milestones and provide status reports to clients, project teams, and other project stakeholders. Project Methodology: Building and executing strategic initiatives by delivering comprehensive planning, tracking and performance. Job Requirements: Bachelor’s Degree 9 to 15 years' experience in software professional services project management In-depth knowledge and experience implementing Enterprise software applications such as FSA or CRM with recent SaaS experience. Experience with client services, project management, and solution delivery in both Waterfall and Agile environments Strong self-organisation, time management and prioritisation skills Ability to manage financial metrics such as project margin and enable pre-sales activities to support account expansion plans. Excellent verbal, presentation, and written communication skills including creating usable documentation and tools. Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics. Able to effectively manage scope change and implementation of multi-year/multi-phased projects or programs. Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel). Certification of PMI is a plus.

As an engineer joining Zinier's Customer Engineering team, you will be focusing on a low-code platform. Your role will involve debugging, analyzing JavaScript code, optimizing queries, solving customer-facing issues, and automating routine tasks. You will be responsible for investigating and resolving customer-reported issues in a JavaScript + JSON low-code environment. This includes identifying and fixing bugs, implementing enhancements to enhance product performance, reliability, and usability, and supporting customers globally. Additionally, you will create and maintain documentation related to program development, logic, coding, testing, and changes. Collaboration with cross-functional teams is a key aspect of this role. You will partner with customer success, solution/engineering teams to address issues promptly, provide feedback from field operations to enhance product robustness, and participate in continuous improvement cycles. You should have the ability to drive outcomes, meet delivery milestones, and coordinate effectively across multiple teams. The required skills for this role include a minimum of 3 years of experience in Solution Development or Engineering roles, a strong understanding of JavaScript, JSON handling, and API interactions, proficiency in SQL with the ability to debug query bottlenecks, familiarity with observability stacks like Grafana, Loki, Tempo, and knowledge of AWS. Desirable skills include exposure to the Field Service Management domain, experience in products with workflows, debugging algorithms related to scheduling, or working on backend systems. Joining Zinier offers a unique opportunity to work closely with Solution Architects, influence Product blueprints, and collaborate across the full tech stack. You will have the chance to work on debugging backend services in Java, Spring Boot, explore front-end interfaces in React, and contribute to mobile UI development. Additionally, you will build internal tools, address production issues, and contribute to engineering stability while learning from experienced platform, product, and solution engineers. Being part of a high-impact team at Zinier means bridging engineering and customer experience to enhance product quality and customer trust. The company values learning, ownership, and long-term growth, providing you with a rewarding environment to grow your skills and expertise.,

Who We Are Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund. We Are Passionate About Our Vision 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier, we are on a mission to enable these 3 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field. Why we exist Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways. For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days. To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy. What We Are Looking For Delivering Awesome is one of our leadership principles. Going beyond awesome is the norm. We are in love with solving our customers’ problems. We walk in our customers’ shoes. We sweat the details and get scrappy to delight our customers with experiences they love. We are proud of the products and solutions we build and the impact we generate. The Customer Support engineer will be the front-line custodian of this principle. S/he will provide technical support and assistance to customers, both internal and external. S/he will work closely with internal teams as well as with customers to help investigate and resolve their issues. The work will extend over all areas of the product with specialized knowledge in one or two areas as a Subject Matter Expert (SME). Responsibilities: Responsible for overall customer experience related to support organization. Courteous and customer centric alignment for a global customer base. Provide advanced technical support to resolve complex and critical issues. Analyze and diagnose escalated incidents, identifying root causes and implementing solutions. Lead investigations into recurring problems, identify trends, and implement long-term solutions. Collaborate with other teams, and stakeholders to address intricate technical challenges. Participate in on-call rotations for critical issue resolution outside regular business hours. Contribute to the development and maintenance of technical documentation. Collaborate with other teams to share expertise and resolve issues efficiently. Document and maintain knowledge base articles for issue resolution. Participate in the development and improvement of support processes and workflows. Escalate issues to appropriate teams when necessary. Responsible for tickets from creation to resolution and ensuring SLAs are met for all tickets. Requirements: Bachelor's degree in a related field and 2+ years of experience in support or a relevant role. Strong knowledge of advanced troubleshooting methodologies. Excellent communication and leadership skills. Strong analytical and problem-solving skills. Knowledge of operating systems, cloud services, and server administration. Experience with ticketing systems and remote support tools. Willingness to work on a 24/7 on-call rotation

You will be joining a global team at Zinier, whose mission is to empower the 2.7 billion Deskless Workers worldwide to achieve greater success. As a TPM/Delivery Manager (Solutions), you will lead the Solution teams to deliver high-quality customizations that exceed customer expectations. You will be responsible for scoping large-scale, complex technology projects related to field service solutions, and collaborate with internal teams and clients to find innovative solutions to challenging problems. Your role involves managing projects within scope, quality, time, and cost constraints, coordinating cross-functional teams, and building sustainable processes. Your responsibilities will include facilitating successful project definition, planning, budgeting, and resourcing, as well as creating and executing project work plans. You will be expected to form strong relationships with project teams, track project milestones, and provide status reports to clients and stakeholders. Additionally, you will be involved in building and executing strategic initiatives through comprehensive planning and performance tracking. To be successful in this role, you should have a Bachelor's Degree and 9 to 15 years of experience in software professional services project management. You should possess in-depth knowledge and experience in implementing Enterprise software applications, with recent SaaS experience. Experience in client services, project management, and solution delivery in both Waterfall and Agile environments is required. Strong self-organization, time management, prioritization skills, and the ability to manage financial metrics are essential. Excellent verbal, presentation, and written communication skills are necessary, along with the ability to engage effectively with diverse stakeholder groups and senior executives. Experience in managing scope change, multi-year/multi-phased projects, and working with cross-functional and geographically dispersed teams is expected. Travel may be required up to 10% of the time, including possible international travel. A PMI certification would be a plus for this role. If you are passionate about driving Technology Equity in the global workforce and solving challenging problems faced by Deskless Workers, we invite you to join us at Zinier.,

Who we are Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund. We are passionate about our Vision 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier, we are on a mission to enable these 3 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field. What we're looking for Ideally you have demonstrated an excellent track record by transforming technical requirements into fully functioning solutions, envisioning the end result based on customer needs and identifying opportunities to optimize the solution. You should be technically savvy, self-driven and detail-oriented. We're looking for Solution Developers who thrive in an agile, collaborative, global company, who would love to work with the best in class technology team and strive to unlearn and learn new things every day, and bring strong software development experience to the table to go above and beyond client expectations and successfully finish projects adhering to timelines. Responsibilities: Develop new features, web pages, workflows and customize the existing platform based on client requirements using JavaScript, MySQL and JSON Build APIs and dashboards within the platform Strong knowledge of data models, relational database methodology, process flows and use cases Understand constraints or features of the out of the box solution Develop customizations to the platform and configurations based on user stories and technical requirements Update requirements document based on change requests or UAT feedback Develop environment with performance optimization and scalability in mind and focus on bringing development best practices into the organization Work directly with Solution Delivery Lead and QA Leads to understand customer expectations, resolve issues & tickets, update ticket time and status in JIRA (tempo) Work in an Agile environment, mostly using Sprints Develop strong working relationships with other teams within the organization and foster cross-team collaboration, share feedback with other teams to improve how work gets done Experience: Bachelor's Degree (preferably computer science, IT or engineering) 2 to 4 years of experience in technology and/or software development role Strong expertise developing working software in JavaScript and an in-depth understanding of JSON and MySQL, including DOM manipulation and the JavaScript object model Familiarity building and implementing RESTful APIs Proficient understanding of GIT and code versioning Experience working with JIRA, Confluence or other ticketing and project management systems Strong English communication skills Understanding of telecom use cases is a plus Experience customizing Saas Solutions is preferred Experience with client services, project management, and solution delivery in an Agile environment Ability to design complex solutions Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc. Ability to solve complex problems by applying creativity, innovation, and technical concepts. Strong self-organization, time management, and prioritization skills A high level of attention to detail, excellent follow through, and reliability Personal Attributes: Problem solver, comfortable taking the initiative in challenging and ambiguous circumstances, integrity to always do the right thing Friendly, approachable and collaborative team player who enjoys working with people from across the globe (we have a vast global presence, and be comfortable communicating with people in and from different time zones would be a must) Builds a solution with the end customer experience in mind Focused on customer happiness and environment optimization Capable of remaining positive and patient when under pressure Able to prioritize work in order to achieve optimal flow; must be able to manage stakeholder expectations and commitments Willing to offer feedback to other teams to improve how their work gets done #LI-SD1

Who We Are Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund. We Are Passionate About Our Vision 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier, we are on a mission to enable these 3 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field. What We’re Looking For Ideally you have demonstrated an excellent track record by transforming technical requirements into fully functioning solutions, envisioning the end result based on customer needs and identifying opportunities to optimize the solution. You should be technically savvy, self-driven and detail-oriented. We’re looking for Solution Developers who thrive in an agile, collaborative, global company, who would love to work with the best in class technology team and strive to unlearn and learn new things every day, and bring strong software development experience to the table to go above and beyond client expectations and successfully finish projects adhering to timelines. Responsibilities: Develop new features, web pages, workflows and customize the existing platform based on client requirements using JavaScript, MySQL and JSON Build APIs and dashboards within the platform Strong knowledge of data models, relational database methodology, process flows and use cases Understand constraints or features of the out of the box solution Develop customizations to the platform and configurations based on user stories and technical requirements Update requirements document based on change requests or UAT feedback Develop environment with performance optimization and scalability in mind and focus on bringing development best practices into the organization Work directly with Solution Delivery Lead and QA Leads to understand customer expectations, resolve issues & tickets, update ticket time and status in JIRA (tempo) Work in an Agile environment, mostly using Sprints Develop strong working relationships with other teams within the organization and foster cross-team collaboration, share feedback with other teams to improve how work gets done Experience: Bachelor’s Degree (preferably computer science, IT or engineering) 2 to 4 years of experience in technology and/or software development role Strong expertise developing working software in JavaScript and an in-depth understanding of JSON and MySQL, including DOM manipulation and the JavaScript object model Familiarity building and implementing RESTful APIs Proficient understanding of GIT and code versioning Experience working with JIRA, Confluence or other ticketing and project management systems Strong English communication skills Understanding of telecom use cases is a plus Experience customizing Saas Solutions is preferred Experience with client services, project management, and solution delivery in an Agile environment Ability to design complex solutions Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc. Ability to solve complex problems by applying creativity, innovation, and technical concepts. Strong self-organization, time management, and prioritization skills A high level of attention to detail, excellent follow through, and reliability Personal Attributes: Problem solver, comfortable taking the initiative in challenging and ambiguous circumstances, integrity to always do the right thing Friendly, approachable and collaborative team player who enjoys working with people from across the globe (we have a vast global presence, and be comfortable communicating with people in and from different time zones would be a must) Builds a solution with the end customer experience in mind Focused on customer happiness and environment optimization Capable of remaining positive and patient when under pressure Able to prioritize work in order to achieve optimal flow; must be able to manage stakeholder expectations and commitments Willing to offer feedback to other teams to improve how their work gets done