SDE-2, Customer Engineering

As an engineer joining the Customer Engineering team at Zinier, focused on a low-code platform, you will be responsible for debugging, developing, and collaborating across teams to enhance the product performance and customer experience. You will be tasked with investigating and resolving customer-reported issues in a JavaScript + JSON low-code environment. This includes identifying, fixing bugs, and implementing enhancements to improve product performance, reliability, and usability. Your role will also involve supporting customers worldwide, creating and maintaining documentation, and identifying opportunities for process improvements. **Key Responsibilities:** - Investigate and resolve customer-reported issues in a JavaScript + JSON low-code environment. - Create and maintain documentation related to program development, logic, coding, testing, and changes. - Implement limited design changes or enhancements to improve performance and meet new requirements. - Partner with customer success, solution/engineering teams to triage and close issues faster. - Provide feedback from field operations to improve product robustness. - Drive outcomes and meet delivery milestones while coordinating across multiple teams. **Required Skills:** - 3+ years in Solution Development or Engineering roles. - Strong grasp of JavaScript, JSON handling, and API interactions. - Knowledge of SQL and ability to debug query bottlenecks. - Familiarity with observability stacks (Grafana, Loki, Tempo). - Knowledge of AWS is required. Zinier offers a unique opportunity to work on the front-facing layer, influence product blueprints, and collaborate across the full tech stack. You will be part of a high-impact team that values learning, ownership, and long-term growth, contributing to engineering stability and customer trust.,