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L1 SUPPORT ENGINEER

2 - 8 years

0 Lacs

hyderabad telangana india

Posted:4 hours ago| Platform: Linkedin logo

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Skills Required

support troubleshooting networking resolve service software network communication onboarding offboarding onedrive sharepoint mfa compliance ip configuration dhcp mobile macos management

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring for a L1 support Engineer at Programmers.io


Work Mode - Hybrid (Hyderabad, Pune, Jaipur)

Shift- Rotational Shift

Experience- 2-8 years


Job Title:L1 Support Engineer

Key Skills

Key Responsibilities:

  • Respond to and resolve basic technical support tickets, emails, or calls.
  • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
  • Monitor system alerts and proactively notify relevant teams.
  • Assist with software installations, basic network troubleshooting, and system access issues
  • Provide support for password resets, email issues, and end-user device setups
  • Document problems and their resolutions in the ticketing system.
  • Maintain hardware and software inventories.
  • Ensure proper communication and follow-up with users until issue resolution
  • Support onboarding/offboarding tasks (account creation, laptop setup, etc.).
  • Strong experience in Microsoft 365 Administration:
  1. Managing users, licenses, and distribution groups
  2. Working with Exchange Online, Teams, OneDrive, and SharePoint
  3. Troubleshooting MFA, compliance, and conditional access issues
  • Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.

Required Skills and Qualifications:

  • Basic understanding of computer systems, mobile devices, Printers and Scanners.
  • Familiarity with Windows, macOS, Office 365, and common enterprise tools.
  • Good written and verbal communication skills.
  • Strong problem-solving and time-management skills.
  • Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

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