L1 Support Engineer

Job Description

L1 Support Engineer Skills Required: Create and Maintain Ops, Jobs and Incident tracker Technical User coordination Re-run the job manually to mitigate the Job failure. Regular updation of Ops, job and incident tracker to ensure that it is always up to date. First Level (SOP) analysis of any issue reported/observed, job stuck/failure or on receiving of any alert Regular assessment of alerts and Dashboards and initiate required add/clean-up Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc) Resolution of issues with data sources, masters Job Description: Purpose:- The purpose of the role is to support process delivery by ensuring proper monitoring of the Processes in production. Resolving the alerts by following the predefined SOPs and maintaining the documentations around the operational issues faced, any job/process failure and regular updation of the SOPs Job Description: Basic OS/Linux/ Database understanding - SQL/Oracle/Postgres Service Desk Management (Raising LW/Sev as per the priority matrix). Coordination with various teams for Incident/Problem Management activities such as, issue identification and its closure. Monitoring, dash-boarding, alerting, trending. Shell Scripting Create and Maintain Ops, Jobs and Incident tracker Technical User coordination Re-run the job manually to mitigate the Job failure. Regular updation of Ops, job and incident tracker to ensure that it is always up to date. First Level (SOP) analysis of any issue reported/observed, job stuck/failure or on receiving of any alert Regular assessment of alerts and Dashboards and initiate required add/clean-up Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc) Resolution of issues with data sources, master