L1 Support

We are seeking a skilled and proactive L1 Support with at least 2 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system installations, and ensuring seamless day-to-day IT operations for end-users. Strong communication skills, attention to detail, and the ability to work independently are essential. Provide technical support for desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and applications (Windows/Mac). Troubleshoot network and connectivity issues. Support end-users via remote tools or on-site assistance. Maintain asset inventory and documentation of incidents. Collaborate with IT teams on system upgrades and security protocols. Minimum 2 years of experience in desktop support or similar role. Strong knowledge of Windows OS, Microsoft Office, and basic networking. Familiarity with ticketing systems and remote desktop tools. Ability to diagnose and resolve technical issues efficiently. Relevant certification: ITIL If you could see yourself in this role and are keen to be part of our organization, we look forward to hearing from you. Please send your resume at shruti.mittal@cyfuture.com or connect at 8377905386. Our recruitment process will be a mix of virtual and offline discussion to provide a safe and good experience.,