Role & responsibilities Define and communicate the product vision and strategy aligned with company goals. Develop and maintain a product roadmap that prioritizes features based on customer needs, market trends, and business objectives. Conduct market research to identify emerging trends, competitive analysis, and customer feedback to inform product decisions. Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to monitor and track progress Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Attend conferences and training as required to maintain proficiency Preferred candidate profile Exposure to business intelligence & cloud technologies, concepts, architectures and methodologies. Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills Good to have exposure to the Onsite/Offshore delivery model. Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer. Strong sense of personal accountability regarding decision-making and supervising department teams. Ability to predict challenges and seek to proactively head-off obstacles Perks and benefits Strong working knowledge of Microsoft Office Project Management Professional (PMP) certification is a plus Use and continually develop leadership skills Develop spreadsheets, diagrams and process maps to document needs
Job Description: Level One Support (L1) Company: Turito Department: Customer Support Location: Hyderabad Job Summary: As a Level One Support (L1) representative at Turito, you will play a pivotal role in ensuring a seamless and enriching experience for both parents and teachers on our online education platform. Your primary responsibility will be to address queries, concerns, and provide assistance to parents and teachers, thereby contributing to the growth of positive relationships with our valued customers. Key Responsibilities: 1. Foster strong relationships with parents and teachers to enhance the overall value of their engagement with Turito. 2. Serve as a knowledgeable point of contact, adept at resolving queries and concerns related to the online platform. 3. Coordinate and execute class modifications, collaborating with the tech team to manage backend adjustments for ongoing classes. 4. Create and maintain daily trackers for student, teacher, and operational teams, while managing the flow of inbound and outbound emails. 5. Engage with parents and teachers via chats, phone and email, offering responsive and effective solutions to their inquiries. 6. Identify and understand challenges faced by parents, students, and counselors, providing insights to enhance our offerings. 7. Maintain a high standard of customer service by promptly addressing queries and ensuring timely resolutions. 8. Actively seek and integrate feedback from parents and teachers to drive improvements in our products and processes. 9. Contribute to exceptional program delivery, focusing on customer retention and reducing churn rates. 10. Regularly update and manage daily tasks in alignment with evolving operational needs and priorities. Requirements: Excellent communication skills, both written and verbal. Strong interpersonal skills and a natural inclination for building relationships. Problem-solving abilities to address customer concerns effectively. Ability to multitask and manage daily operational responsibilities. Proficiency in using relevant software and tools. Prior customer support experience is a plus. Qualifications: Bachelor's degree or equivalent experience in a related field. Company Overview: Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years experience. Operating globally, including India, US, Singapore, and the Middle East, Turito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.
Job Description: We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are competent in executing test cases and passionate about quality, wed love to meet you. Ultimately, you will ensure that our products, applications, and systems work correctly. Responsibilities: Review and analyze system specifications. Collaborate with QA Engineers to develop effective strategies and test plans. Execute test cases (manual or automated) and analyze results. Evaluate product code according to specifications. Create logs to document testing phases and defects. Report bugs and errors to development teams. Help troubleshoot issues. Work with cross-functional teams to ensure quality throughout the software development lifecycle. Requirements: Ability to document and troubleshoot errors. Excellent communication skills. Attention to detail. Analytical mind and problem-solving aptitude. Strong organizational skills. Basic knowledge of SQL queries. Working knowledge of test management software is a plus. Familiarity with Agile frameworks and regression testing is a plus. Knowledge of automation tools like Selenium or Appium will be a huge advantage. Educational Qualification: BSc/BE/BTech in Computer Science, Engineering, or a related field.
JD for the Relationship Manager Managing the customer base of 300 parents/students. Responding to customer queries promptly and accurately, via phone, email, or chat. Coordinating with subject teachers and students to ensure classes are conducted as scheduled. Coordinating with all stakeholders as and when required for class rescheduling. Gathering feedback from parents, students, and teachers to improve class functioning processes. Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito's products, while meeting retention/renewal revenue targets. Responsible for churn control and maintaining a high customer retention percentage. Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels. Adhering strictly to Turito's processes in responding to client issues. Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution. Creating an inspiring team environment with open communication. Setting clear goals, delegating tasks, and setting TAT (Turnaround Time). Monitoring team performance and enabling development opportunities through participation in various initiatives. Preparing development plans for team members and tracking their implementation. Listening to team members feedback and resolving conflicts, if any. Suggesting and implementing team-building activities. Having a customer-centric approach. Working with the team on resolving customer queries promptly. Conducting quality audits of existing processes and reporting process gaps to immediate managers. Requirements: Experience as a Relationship Manager in EdTech or similar role for 3-4 years. Experience using CRM tools will be an added advantage. Excellent communication and problem-solving skills. Multi-tasking abilities. Patience when handling tough cases. Education Qualification: Graduate in any discipline with good communication and written skills. Timings: Need to work as per the Morning/Night rotational shift.