Responsibilities Coordinate and organize office activities Ensure timely and accurate customer service Handle complaints and specific customers' requests Monitor stock and order office supplies Ensure company’s policies and security requirements are me Manage staff and delegate tasks as necessary Maintain updated records of bookings and payments Maintain employee records, including personal information, employment contracts, and HR-related documentation. Update and manage HR databases and systems to ensure accurate and up-to-date employee information. Prepare and process HR documents, such as employment contracts, offer letters, and termination letters. Assist in the recruitment and onboarding process, including scheduling interviews, preparing orientation materials, and conducting background checks. Coordinate and assist in employee benefits administration, including enrollment, changes, and inquiries. Support HR processes, such as performance evaluations, training and development initiatives, and employee engagement activities. Assist in the preparation of HR reports, data analysis, and presentations. Respond to employee inquiries regarding HR policies, procedures, and benefits. Maintain HR filing systems, ensuring documents are organized and easily accessible. Coordinate HR-related meetings, appointments, and events. Show more Show less
You should have 2-3 years of experience in a Chat, Email, or Phone Support environment. Your primary responsibility will be to resolve customer complaints and issues efficiently and effectively. In case of complex problems, you should escalate them to the appropriate department or personnel. Your duties will also include recording and documenting customer interactions and transactions. This involves capturing details of inquiries, complaints, comments, and actions taken. Additionally, you must follow up on customer interactions when necessary. It is important for you to recognize, document, and alert the management team of any trends observed in customer calls. Lastly, you should be comfortable working on a shift basis to ensure seamless customer support coverage.,
Company Description MyLabConnect is a groundbreaking platform that revolutionizes collaboration within the dental industry by connecting dental offices, labs, and DSOs through real-time workflows. Operating as a Platform as a Service (PaaS), it streamlines processes through its multi-platform interface compatible with lab systems, intraoral scanners, and 3D printers. Built on an advanced low-coding development framework, MyLabConnect ensures seamless integration with third-party systems. The platform fosters interoperability and offers revenue-sharing opportunities with prominent technology providers, enhancing data and service flow across the dental network. Role Description We are seeking an Assistant Manager – Human Resources for a full-time, on-site role located in Chennai. The Assistant Manager will oversee HR operations, including managing employee relations, recruitment, onboarding, payroll processing, and compliance with labor laws. Additional responsibilities include performance management, professional development strategies, and cultivating a cohesive organizational culture. The role also involves supporting management in crafting HR policies and ensuring their effective implementation. Qualifications Proficiency in Recruitment, Talent Acquisition, and onboarding processes Strong knowledge of Employee Relations, Performance Management, and HR Policy Implementation Skills in Training, Employee Development, and fostering a positive work culture Excellent organizational, communication, and leadership skills Ability to manage multiple tasks efficiently and effectively in an dynamic work environment Bachelor's degree in Human Resources, Business Administration, or related field; additional HR certifications are a plus