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Home
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KG Invicta Services
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L1 IT Helpdesk Support (Hindi & English Voice Process)

L1 IT Helpdesk Support (Hindi & English Voice Process)

KG Invicta Services

1 - 3 years

1 - 3 Lacs

Coimbatore

Posted:1 week ago| Platform:

Apply

Skills Required

Helpdesk Desktop Support L1 Support Technical Helpdesk Technical Support Service Desk Desktop Engineering IT Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

KGiS is Hiring L1 IT Helpdesk Support (Hindi & English Voice Process)

Location:

Position: L1 IT Helpdesk Support – Hindi & English

Role Overview:

Hindi and English

Key Responsibilities:

Act as the first point of contact for end users for IT issues via calls and tickets
Resolve or escalate incidents related to hardware, software, and network
Provide support in
Hindi and English
(verbal communication)
Accurately log, track, and update support tickets
Guide users through step-by-step troubleshooting
Maintain SLA timelines and ensure customer satisfaction

Requirements:

Strong verbal communication in
Hindi and English
Good knowledge of basic IT troubleshooting (OS, printers, Outlook, network issues)
Experience with ticketing tools (e.g., ServiceNow, Remedy) is a plus
Familiarity with MS Office and remote support tools
Customer-centric and patient approach

Perks & Benefits:

Cab facility
One free meal
Shift allowance

To Apply:

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