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Staffice Global
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L1 Application Support Engineer (Java)

L1 Application Support Engineer (Java)

Staffice Global

2 - 3 years

8 - 10 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

Log Analysis Debugging Application Support Unix Linux Servicenow JIRA Splunk ITIL Practitioner Grafana SQL Appdynamics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for a proactive and technically sound L1 Application Support Engineer with 2 to 3 years of experience, who has hands-on exposure to Java-based applications. The ideal candidate will be responsible for providing first-level technical support, troubleshooting application issues, and coordinating with L2/L3 teams for resolution when needed.

Key Responsibilities:

Provide L1 support for business-critical Java applications.
Monitor application health and performance using dashboards and alerts.
Perform basic troubleshooting of issues and escalate to
L2/L3
as needed.
Analyze logs and errors, and perform root cause analysis for recurring issues.
Work on incident and service request tickets within defined SLAs.
Coordinate with cross-functional teams for issue resolution.
Maintain documentation for incidents, resolutions, and standard procedures.
Participate in shift rotations (if applicable) and be available for weekend support (on-call).

Must-Have Skills:

2 to 3 years of application support experience.
Hands-on experience in Java-based applications (basic debugging/log analysis) the candidate should be able to write the basic java queries.
Good knowledge of SQL for querying and data validation.
Familiarity with Linux/Unix commands and basic scripting.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.

Good to Have:

Exposure to ITIL practices (incident/problem/change management).
Experience with ticketing tools (ServiceNow, JIRA, etc.).
Familiarity with application monitoring tools (e.g., Grafana, Splunk, AppDynamics).

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L1 Application Support Engineer (Java)