L0 Monitoring Analyst- Chennai/ Mumbai - GO/JC/328/2025

Job Description

Job Description Candidate Specification: Candidate with minimum 2+ years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Candidate must have basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Ability to work 24x7 rotational shifts Requires candidates to Work from Office. Job Description Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). Identify, acknowledge and log alerts, events and anomalies Escalate incidents to L1/L2 support teams based on defined SOPs and severity Perform basic health checks and validations as per runbooks Track and update incident tickets in ITSM tools Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). Document incidents, actions taken, and resolution/escalation steps Communicate with on-call engineers and shift leads for follow-up or escalations Ensure monitoring dashboards and tools are operational and report any issues Provide shift-wise handover updates and contribute to incident reviews Skills Required RoleL0 Monitoring Analyst- Chennai/ Mumbai Industry TypeITES/BPO/KPO Functional Area Required Education B. Tech Employment TypeFull Time, Permanent Key Skills HELP DESK NETWORKING Other Information Job CodeGO/JC/328/2025 Recruiter NameAckshaya Show more Show less