K.Relationship Manager

NoBroker

0 - 1 years

2 - 3 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

communication skills cross selling telesales telecalling cold calling voice process outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

NoBroker.com is the world's top C2C online real estate platform, with a customer base of 8.5 million and an impressive 10x growth in the last year. Backed by $151 million in funding from renowned investors like General Atlantic, Tiger Global, and SAIF Partners, the company is headquartered in Bangalore and employs over 4,000 people.

Responsibilities of the Candidates:

Act as relationship manager for the Paid customers of NoBroker
Build sustainable relationships and trust with customer accounts through open and interactive communication
Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services
Service customers in finding the right tenant/house as per the requirement of the customer
Dial outbound and attend inbound calls of customers and leads
Use internal tools and methods to provide the best possible service to the customer
Negotiate with leads on behalf of customers
Keep customers up-to-date on the progress of their account
Follow communication procedures, guidelines, and policies; go the extra mile to provide excellent customer service

Requirements:

Education: Any undergraduate or postgraduate degree (e.g., MBA, BBA, B.Tech, B.A., etc.)
Strong verbal and written communication skills
Maintain 4 hours of talk time daily
Language proficiency: English & Hindi or Kannada (mandatory); Tamil/Telugu (optional)
Proficient in MS Office (Excel, Word)
Flexible to work a 9-hour shift between 10 AM - 7 PM
Comfortable working 6 days a week, with one weekday off

Employee Value Proposition:

Health insurance coverage of Rs 1 lakh per year, with the premium fully covered by the company
Incentives and monthly recognition for top performers
Performance-based promotions every year

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