279 Kpi Tracking Jobs - Page 11

Key Responsibilities Communicate fluently in both English and Hindi Manage rostering and manpower planning effectively Act as the primary point of contact for client communication and updates Ensure achievement of KPIs as per the SOP Use Excel and PowerPoint for reporting and analysis Represent the department in client reviews and meetings Identify process gaps and coordinate with relevant teams for resolution Make quick and effective decisions based on real-time scenarios Manage client expectations and ensure timely report sharing Address and guide teams effectively in group settings Detect concerns, create action plans, and ensure follow-through Motivate team members and maintain attrition...

Key Responsibilities Maintain strong customer centricity through effective issue management and adherence to internal policies Ensure awareness of internal policies among team members and guide issue resolution transparently Provide focused support to new team members for smoother adjustment to the work environment Coordinate with supervisors to ensure closure of employee concerns Measure and review client KPIs with internal teams and include them in team performance discussions Maintain ABCD performance ranking for CSAs and TLs Take proactive initiatives for process improvement Reduce client escalations by tracking open points in VOC/VOB, reviews, and MoMs Conduct market benchmarking to com...

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalat...

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and comp...

Key Responsibility : Provide Top-notch Customer service to Clients Via calls. Understand Customer needs and Promote Product or service effectively. Meet and exceed targets and KPIs. handle customer inquiries, resolve issue,and provide information. maintain accurate records of interactions in our CRM system. Requirements : Graduate And under-graduate both can apply. Experience and fresher are encouraged to apply, experience in sales and customer service is a plus. Excellent problem solving abilities. proficiency is using customer service software and CRM system. Ability to work in a fast paced and target driven environment. Flexibility to work in rotating shift and off. Benefits : Competitive...

To lead and manage the Order to Cash (OTC) operations for a global service delivery function, ensuring smooth execution of order processing, billing, cash application, credit, collections, and dispute management. This role includes overseeing process compliance, driving performance improvements, handling escalations, and enabling operational excellence aligned with global KPIs and SOX/statutory guidelines. Key Responsibilities Operational Excellence Monitor daily contract entry and issuance to ensure adherence to global KPIs across all value chains. Drive process performance, resolve critical operational issues, and act as a strategic problem solver. Guide the team to manage daily OTC transa...

To lead and manage the Order to Cash (OTC) operations for a global service delivery function, ensuring smooth execution of order processing, billing, cash application, credit, collections, and dispute management. This role includes overseeing process compliance, driving performance improvements, handling escalations, and enabling operational excellence aligned with global KPIs and SOX/statutory guidelines. Key Responsibilities Operational Excellence Monitor daily contract entry and issuance to ensure adherence to global KPIs across all value chains. Drive process performance, resolve critical operational issues, and act as a strategic problem solver. Guide the team to manage daily OTC transa...

Seeking a Sigma Developer to build dashboards, optimize SQL, integrate with JS frameworks, connect to cloud warehouses, ensure BI security, and support CI/CD. Must excel in Sigma, data modeling, and cross-team collaboration for data-driven insights. Required Candidate profile Bachelor’s in CS/Data field, 2+ yrs in Sigma/BI tools, SQL expert, experience with embedding, cloud warehouses (Snowflake/BigQuery), data modeling, BI security, and building responsive dashboards

Manage container operations & leasing, lead a team, set & monitor KPIs, resolve customer issues, ensure SOP compliance, prepare MIS reports & dashboards using Excel/Power BI. Drive efficiency via TQM/Six Sigma. Required Candidate profile Graduate with 4–8 yrs in container mgmt or leasing ops. Must have team handling, stakeholder mgmt, strong Excel & Power BI skills. Freight/logistics background essential. TQM or Six Sigma preferred.

Define and manage the subscription product roadmap with a focus on user acquisition, retention, and monetization Develop flexible pricing plans, bundles, trials, and renewal strategies Work with engineering and design to build a seamless purchase and billing experience Track KPIs such as conversion rate, churn rate, MRR, LTV, and ARPU Collaborate with growth and marketing teams for subscription promotions and A/B testing Gamification (Engagement): Design and launch gamified elements such as rewards, badges, leaderboards, streaks, and progress tracking Identify behavioral drivers through data and implement features that improve daily/weekly active usage Partner with UX/UI and content teams to...

Support finance leadership with planning KPI tracking, and strategy. Analyze data, create executive reports, manage projects, and drive initiatives. Requires 3–6 years experience, strong analytics communication, and an MBA preferred. High-impact role

Evangelize ongoing refinements to playbooks, knowledge base and operational best practices Enforce standardized processes for idea to feature workflows and enforce these standards across Product, Technology and Data Science Implement and configure tools (e. g. , JIRA, Aha) around PDLC for interoperability, measurement, and efficiency. Experience with building scalable status reporting frameworks for data within JIRA Experience using Appsheet to build no-code applications to orchestrate user workflows and reporting Train stakeholders to ensure compliance with new frameworks, maintaining measurability and efficiency. Contribute to recurring planning processes (Quarterly, Annual, etc. ) includi...

Job Title: Senior Manager Motherhub Operations Location: Based on requirement Department: Motherhub Operations Job Purpose: The Senior Manager – Motherhub Operations is responsible for leading and managing large-scale hub operations involving dry goods processing, storage, inventory control, and distribution. This role ensures seamless functioning of the hub with a focus on operational efficiency, quality compliance, cost optimization, and safety. The ideal candidate will bring a strategic mindset, strong leadership, and proven operational expertise in high-volume supply chain environments. Key Responsibilities: 1. Strategic Operations Oversight Oversee end-to-end operations of the motherhub...

Responsibilities: Coordinate projects across various ongoing marketing initiatives Support and contribute to strategic marketing activities across multiple channels Develop and implement a comprehensive multi-channel marketing strategy Manage relationships with external marketing support partners and vendors Track and report KPIs for marketing campaigns to measure effectiveness Create and execute a content management plan aligned with marketing objectives Write marketing messages for both online and offline campaigns Drive performance marketing initiatives focused on lead generation Facilitate internal socialization of marketing ideas across teams and stakeholders Conduct market research to ...

B2C Performance Marketer with 2+ YOE in running and optimizing Google & Meta Ads. Skilled in full-funnel campaign execution, KPI tracking (CTR, CPA, ROI), and tools like GTM, GA, FB Events, and Snap Pixel. B2C tech/product domain experience. Required Candidate profile Experienced in end-to-end setup and optimization of Google & Meta Ads (Search, Display, UAC, FB/IG). Skilled in A/B testing, analytics, automation, troubleshooting, collaboration

We are looking for Immediate joiners only. Job Summary We are seeking a highly organized and result-driven Call Center Manager (age below 35 years) to lead and manage our call center operations. The ideal candidate will be responsible for supervising the day-to-day activities of the call center team, ensuring performance targets are met, and delivering an exceptional customer experience across all touchpoints. The role requires strong leadership, team management, and data-driven decision-making capabilities. Key Responsibilities Supervise and manage daily operations of the call center including inbound and outbound teams. Set performance goals and KPIs for the team and ensure consistent achi...

Waters is seeking a strategic, hands-on leader to drive data transformation across Asia Pacific as our Regional Business Intelligence Lead . In this high-impact role, you will develop and execute the regional data and insights strategy, partnering closely with commercial, marketing, and global analytics teams to influence business decisions and accelerate performance. This role offers a unique opportunity to lead the evolution of data infrastructure and analytics capabilities for a global life sciences company. The position may require occasional travel, both domestic and international with Hybrid or Remote Flexibility Data Strategy & Infrastructure Define and implement APACs business intell...

Ensure program goals, scope and target audience is well identified to ensure relevance and adherence across regions and product lines Tailor new programs to address specific regional and product-related requirements Set cross-functional and cross-regional mentoring pairing opportunities, promoting knowledge sharing and collaboration Establish clear processes and tool for matching mentors and mentees, including criteria and procedures Deliver briefing sessions for mentors and mentees, covering topics like effective mentoring techniques and program expectations Program Management & Coordination Collaborate with cross-functional (Production Lines) and regional teams (RPO) to ensure program alig...

Make sure Industrial Planning Golden rules & processes are applied. Be a key contributor to reach the Industrial Planning KPIs targets Contribute to the APSYS (Alstom Performance System) roadmap related actions regarding industrial planning topics Make sure that demand management & scheduling (firm & forecast) is done in the Core Planning Tools and/or ERP (Enterprise Resource Planning) Apply & make sure Environment, Health and Safety (EHS) rules (Alstom Zero Deviation Plan) are applied when moving in workshops Performance measurements: For Manufacturing sites: Manufacturing Throughput, Production Performance, WIP & FG, Industrial Planning / Demand volatility For Non-Manufacturing sites: Indu...

As part of the Product Management team, key responsibilities will include conducting user research, defining product requirements, prioritizing features, managing the product backlog, and collaborating closely with engineering, design and business teams to ensure successful and timely product delivery. Key Responsibilities Supporting the Roadmap Work with business stakeholders and end-clients to gather key requirements Ruthlessly prioritize potential initiatives by understanding alignment with business strategy and value generated for current and future clients Working with Product Development/Engineering: Work with dev, architect, UX teams and business stakeholders to shape the core modules...

Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity across all areas of operation. Oversee daily operations, including inventory management, supply chain logistics, production scheduling, and quality control, to meet production targets and customer demand. Monitor key performance indicators (KPIs) and operational metrics to track performance, identify areas for improvement, and implement corrective actions as needed. Lead and motivate a team of operations staff, including supervisors, technicians, and support personnel, to ensure alignment with organizational goals and objectives. Collaborate with cross-functional teams, including sa...

Roles and Responsibilities : Develop and maintain MIS reports to track key performance indicators (KPIs) for the organization's financial services operations. Ensure accurate and timely delivery of MIS reports, including data analysis, visualization, and presentation. Collaborate with cross-functional teams to identify business requirements and develop solutions that meet their needs. Provide expert guidance on documentation best practices for MIS systems and processes. Job Requirements : 6-15 years of experience in banking or finance industry with a focus on MIS reporting. Strong understanding of KPIs and ability to analyze complex data sets. Proficiency in creating high-quality documents u...

We are seeking skilled Business Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Business Analysis experience Strong analytical and problem-solving skills Experience in requirement gathering/documentation Understanding of project management methodologies Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,India

Role & responsibilities: Able to manage excellent relationships with partner functions, 3PL's, transporters and with the ability to interact effectively with diverse groups, Managers, executives and Suppliers. Ability to evaluate Supply risk and escalate when required. Experience of working within a fast paced Supply chain role. Proven track record of hitting KPI targets. Adaptable open mind to a changing/evolving environment. Confident communicator to all levels. Resilient and enthusiastic, an individual able to deliver results under pressure. Formalize Daily MIS and Escalate priority/Pending issues and drive Resolution.

Role & responsibilities: Able to manage excellent relationships with partner functions, 3PL's, transporters and with the ability to interact effectively with diverse groups, Managers, executives and Suppliers. Ability to evaluate Supply risk and escalate when required. Experience of working within a fast paced Supply chain role. Proven track record of hitting KPI targets. Adaptable open mind to a changing/evolving environment. Confident communicator to all levels. Resilient and enthusiastic, an individual able to deliver results under pressure. Formalize Daily MIS and Escalate priority/Pending issues and drive Resolution.