Korean Language Service Desk Support / Korean Language L1 Support

Navayuga Consultancy Service

2 - 7 years

3 - 7 Lacs

mumbai

Posted:5 days ago| Platform:

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Skills Required

active directory communication skills mobile app support korean language customer service l1 support co-ordinator ms 365 trouble ticketing

Work Mode

Remote

Job Type

Full Time

Job Description

Required Skills and Qualifications

Language Proficiency: Fluent in both
English and Korean
is essential, notes an
L1 Support Co-Ordinator (Korean Language
) Technical Skills: knowledge of
operating systems
, computer
hardware & Software
, and
networks
. Proficiency in
MS 365
,
Active Directory and Outlook
is also important.
Communication Skills: Excellent verbal and written communication, strong listening skills, and the
ability to explain technical concepts clearly.
Customer Service: Commitment to providing excellent customer service and maintaining high satisfaction levels.
Adaptability: Sensitivity to cultural differences and the ability to adapt communication accordingly.
Technical Tools:
Familiarity with trouble ticketing tools like and potentially mobile app support tools.

Common Tools and Systems

Ticketing Systems: , , or similar tools for tracking issues.
Knowledge Bases: For reference and troubleshooting steps.
Microsoft Office Suite
:
MS 365, Outlook etc

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