Knowledge Management Analyst

Capgemini

1 - 6 years

5 - 7 Lacs

noida chennai mumbai (all areas)

Posted:5 hours ago| Platform:

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Skills Required

knowledge management km content management sharepoint pages sharepoint taxonomy content libraries sharepoint libraries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role:

Support Sales, delivery knowledge requests, primarily fuelling the Sales efforts
Maintain KM repositories of content - including taxonomy maintenance and tagging keywords
Setting-up, managing and populating SharePoint online portals (and other similar platforms) with different types of company related content
Monitor KM activities on a regular basis to provide reports and analysis to leadership
Support generic knowledge requests from various requestors with short turnaround time
Support to senior team members in developing an efficient KM solution that integrates various knowledge repositories to ensure the content accessibility and relevance
Support content promotion activities like newsfeeds, newsletters, surveys, and other communications to keep the audience abreast of the updates
Connect with BSv stakeholders to update key files periodically to ensure the availability of the latest information
Work with distributed teams (other Business Unit KMs) across the group to gather Group level information whenever required
Provide innovative ideas to and participate in BSv Wincenter/larger team-level initiatives
Champion the team initiatives and individual initiatives to completion

Your profile

Any Bachelors degree
Knowledge management experience in IT/BPO or ITES industry
Good knowledge of SharePoint Online and other CMS tools
Understanding of knowledge management principles
Good to have skills a) Sway, PowerBi, Flow, PowerApps, b) AI, RPA, automation tools/technologies
Excellent networking and relationship-building skills
Fluent English Communication Skills (Oral, Written & Presentation)
Good research skills. Ability to quickly digest and compare/contrast large amounts of written material
Excellent organizational skills and attention to details
Proven ability to manage multiple assignments simultaneously balancing project work with high-priority requests

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