You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. About Enterprise Architecture: Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: 1. Architecture as Code : this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. 2. Architecture as Design : this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. 3. Governance : this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance. 4. Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. What you will be working on: We are looking for a Senior Engineer to join our Enterprise Architecture team. In this role you will be designing and implementing highly scalable real-time systems following the best practices and using the cutting-edge technology. This role is best suited for experienced engineers with broad skillset who are open, curious and willing to learn. Qualifications : What you will Bring: Bachelor's degree in computer science, computer engineering or a related field, or equivalent experience 6+ years of progressive experience demonstrating strong architecture, programming and engineering skills. Firm grasp of data structures, algorithms with fluency in programming languages like Java, Kotlin, Go Demonstrated ability to lead, partner, and collaborate cross functionally across many engineering organizations Experience in building real-time large scale, high volume, distributed data pipelines on top of data buses (Kafka). Hands on experience with large scale distributed NoSQL databases like Elasticsearch Knowledge and/or experience with containerized environments, Kubernetes, docker. Experience in implementing and maintained highly scalable micro services in Rest, GRPC Appetite for trying new things and building rapid POCs Preferred Qualifications: Knowledge of Observability concepts like Tracing, Metrics, Monitoring, Logging Knowledge of Prometheus Experience with large scale installations of Elasticsearch Knowledge of OpenTelemetry / OpenTracing Knowledge of observability tools like Jaeger, Kibana, Graphana etc. Open-source community involvement Knowledge of contact center, assisted servicing domain We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Excellon Software is renowned for its cutting-edge yet simple-to-use sales, distribution, and service management software since over 20 years, Excellon has consistently proved that it is the number one DMS software in India. The product portfolio encompasses a complete dealer management system, sales and distribution management, and service management software. Excellon Software is fastest growing company and products are presently being used by over 40,000 users in about 10,000 locations worldwide and our business is fast expanding not only in India, but also in Latin America, Africa, Middle East and South-East Asia. Excellon serves global sales & service network of large blue-chip companies and is winner of prestigious “Economic Times Best Tech Brands” award and the “Frost & Sullivan” award. Excellon's last 5 Years Compound Annual Growth Rate (CAGR) is 15%. Job Title : Node.JS Architect Experience : 12 - 18 Years Job Location : Bavdhan, Pune (Work from Office) Interested candidates please share your profile on shaileshp@excellonsoft.com / parikshitj@excellonsoft.com Responsibilities Design software systems with various technologies and ensure compliance with all architecture requirements. Present architectural solution to clients with the aid of different diagrams and tools. Develop architectural principles and standards for various projects. Provide technical direction to different project teams. Responsible for designing, developing, and integrating web applications and related backend systems. Responsible for defining and maintaining the overall architecture for all system program initiatives. Ability to solve highly technical complex problems within tight deadlines. Perform and be involved in the technical reviews of developed components. Maintain and evolve the existing system and its architecture. Required Skills : Min 5-8 years recent experience of using Node.JS. Experience in Windows Workflow Foundation (WF/WWF) and should be able to automate business processes and workflows using Microsoft Power Automate or Flow Forma / Appian / Nintex. Should have Led a team of 30+ members directly + Indirectly Proven track record of Best practices for Performance and Security Proven skill in Managing Production Environments Experience of usage of Azure DevOps or Jira. Experience in Agile/ Scrum Process. Usage of Azure DevOps or Jira Should have worked on Elastic Stack (Elastic Search, Logstash and Kibana), Kafka, MS SQL, Postgre. Demonstrated experience in designing a system using React and Angular with NodeJS. Highly capable of collaborating and working with clients and architect solutions. Experience with Python is a plus. Experience with a breadth of programming languages like No code, Low Code technologies, and development Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Show more Show less

Job description Job role - AI/ML Technical Architect Experience – More that 12 years of experience Location – Noida Mode of Work - Hybrid Shift - 2PM to 10 PM Key Responsibilities: Build scalable AI platforms that are customer-facing. Evangelize the platform with customers and internal stakeholders. Ensure platform scalability, reliability, and performance to meet business needs. Machine Learning Pipeline Design: Design ML pipelines for experiment management, model management, feature management, and model retraining. Implement A/B testing of models. Design APIs for model inferencing at scale. Proven expertise with MLflow, SageMaker, Vertex AI, and Azure AI. LLM Serving and GPU Architecture: Serve as an SME in LLM serving paradigms. Possess deep knowledge of GPU architectures. Expertise in distributed training and serving of large language models. Proficient in model and data parallel training using frameworks like DeepSpeed and service frameworks like vLLM. Model Fine-Tuning and Optimization: Demonstrate proven expertise in model fine-tuning and optimization techniques. Achieve better latencies and accuracies in model results. Reduce training and resource requirements for fine-tuning LLM and LVM models. LLM Models and Use Cases: Have extensive knowledge of different LLM models. Provide insights on the applicability of each model based on use cases. Proven experience in delivering end-to-end solutions from engineering to production for specific customer use cases. DevOps and LLMOps Proficiency: Proven expertise in DevOps and LLMOps practices. Knowledgeable in Kubernetes, Docker, and container orchestration. Deep understanding of LLM orchestration frameworks like Flowise, Langflow, and Langgraph. Skill Matrix LLM: Hugging Face OSS LLMs, GPT, Gemini, Claude, Mixtral, Llama LLM Ops: ML Flow, Langchain, Langraph, LangFlow, Flowise, LLamaIndex, SageMaker, AWS Bedrock, Vertex AI, Azure AI Databases/Datawarehouse: DynamoDB, Cosmos, MongoDB, RDS, MySQL, PostGreSQL, Aurora, Spanner, Google BigQuery. Cloud Knowledge: AWS/Azure/GCP Dev Ops (Knowledge): Kubernetes, Docker, FluentD, Kibana, Grafana, Prometheus Cloud Certifications (Bonus): AWS Professional Solution Architect, AWS Machine Learning Specialty, Azure Solutions Architect Expert Proficient in Python, SQL, Javascript About Company: Pattem Group is a conglomerate holding company headquartered in Bangalore, India. Our companies under the umbrella of Pattem Group. We represent the essence of software product development, catering to global Fortune 500 companies and innovative startups. We are seeking an HR Executive with hands-on experience and a strong focus on execution to handle critical HR functions. The role requires practical involvement in various HR areas, ensuring the smooth and effective operation of HR practices across the organization. Show more Show less

Job Description Key Responsibilities : Customer & Partner Support : Provide prompt and effective 2nd-level technical support, addressing customer and partner inquiries and issues with a deep understanding of our SaaS product. Issue Resolution & Collaboration : Reproduce customer-reported issues, file detailed bug reports, and coordinate closely with Engineering and Operations teams to ensure timely delivery of fixes. Technical Communication : Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, providing clear updates and leadership. Data Analysis & Diagnostics : Analyze and collect critical customer data, including log files, Java stack traces, and thread dumps, to accurately diagnose problems. Knowledge Sharing : Author comprehensive knowledge base articles and actively drive internal knowledge sharing within the product support team. Shift Work : Be ready to work in a 24-5 shift environment to ensure continuous customer support, with occasional off-routine hours as business needs Skills & Qualifications : Experience : 4+ years of experience in a Level 2 technical support role within a SaaS company. Programming & Scripting : Hands-on experience with Java or Python. Databases : Good understanding of Relational Databases and hands-on experience in writing SQL queries. APIs : Good understanding of JSON and web services-based APIs. Log Analysis : Hands-on experience with log analysis tools such as Kibana. Problem-Solving : Strong analytical and problem-solving skills with the ability to quickly understand and debug complex business applications. Communication : Excellent communication skills, both verbal and written, for effective customer interaction and internal collaboration. Adaptability : Ability to quickly understand our business applications and adapt to new technologies. (ref:hirist.tech) Show more Show less

We are hiring "Sr. Devops Engineer" for one of out Product based MNC @Pune EX-5-10 Years Mode-Permanent Work Mode-Hybrid Mandatory Siklls- *Experience in monitoring and troubleshooting of infratsructure and applications. Experience with Cloud platform - AWS / Azure / Google Scripting languages like Bash, Python, or Perl. Hands-on with CI/CD tools (Jenkins, GitHub / GitLab). Familiarity with Docker or similar tool for containerization and Kubernetes or similar tool for orchestration. Knowledge / experience on deployment & config. management tools like ansible, puppet or similar tool.Knowledge of monitoring tools such as AppDynamics, Splunk Basic understanding of security practices integrated into DevOps workflows. Relevant certifications like AWS Certified DevOps Engineer or Docker Certified Associate are beneficial. Ability to handle multiple tasks, prioritize, and work under pressure Ability to learn and apply new skills and processes quickly.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Title: Senior Technical Support Engineer – Cloud Operations Location: GTC Pune Job Type: Full-Time | Rotational Shifts (24x7 Support Model) About the Role: We are seeking a proactive and detail-oriented Technical Support Engineer to join our support operations team. In this role, you will provide Tier 3 support for deployed applications, monitor system dashboards and alerts, and collaborate with advanced support and R&D teams to ensure high availability, performance, and reliability of our services. This is a 24x7 rotational support role critical to maintaining seamless global operations. Key Responsibilities: Monitor and manage production environments using tools like Azure Monitor, Application Insights, Grafana, and Kibana. Respond to Azure alerts, investigate telemetry and logs, and identify root causes of application issues. Troubleshoot REST APIs using Postman, diagnose request/response failures, and validate integrations. Perform log analysis and diagnostics using Kibana and Application Insights. Collaborate with Tier 4 support and R&D to escalate and resolve complex incidents. Ensure accurate and timely resolution of issues within defined SLAs and KPIs. Contribute to the creation of runbooks, knowledge base articles, and standard operating procedures (SOPs). Participate in 24x7 rotational shifts, including nights, weekends, and holidays. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS). 3–5 years of experience in technical support, application monitoring, or cloud support services. Strong hands-on experience with: Azure Cloud Services (Monitor, Alerts, Application Insights) Grafana and Kibana for metrics/logs visualization Postman for API testing and troubleshooting Good understanding of cloud-native web applications and microservices architecture. Familiarity with Linux/Unix systems and basic shell commands. Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk. Excellent communication, analytical thinking, and problem-solving skills. Willingness to work in a 24x7 rotational support model. Nice to Have: Scripting knowledge in Shell, PowerShell, or Python. Understanding of containerization (Docker) and orchestration (Kubernetes). ITIL Foundation certification or working knowledge of ITIL processes. Exposure to CI/CD pipelines and DevOps practices. Why Join Us? Be part of a global team ensuring availability of mission-critical applications. Work in a collaborative, fast-paced environment using modern tools and technologies. Opportunities for career growth into Specialist Support Engineer. About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Show more Show less

Trident Consulting is seeking a "Machine Learning Engineer" for one of our clients in "India- Remote" Position: Machine Learning Engineer Job Location: India- Remote Job Type: Fulltime About the Role: We are seeking a skilled Machine Learning Engineer with expertise in PyTorch and a strong understanding of core machine learning principles to develop and deploy anomaly detection models on top of ELK (Elasticsearch, Logstash, Kibana). The ideal candidate will be responsible for building and integrating machine learning models to detect anomalies in log data using supervised or semi-supervised approaches Responsibilities: Train and evaluate models using PyTorch for anomaly detection in time-series or log data. Preprocess and transform log data ingested via Logstash and indexed in Elasticsearch for ML consumption. Design and run experiments to benchmark anomaly detection performance. Integrate trained models with the ELK Stack for real-time anomaly scoring and visualization in Kibana. Collaborate with DevOps/SRE teams to understand system behavior and define anomaly patterns. Document model assumptions, behavior, and performance metrics clearly and thoroughly. Required Qualifications: Proven experience with PyTorch for developing machine learning models. Strong grasp of model training fundamentals. Solid understanding of anomaly detection techniques in log or time-series data. Experience working with Elasticsearch, Logstash, and Kibana. Proficiency in Python and common data manipulation libraries (Pandas, NumPy, etc.). Familiarity with data pipeline design, feature engineering, and model deployment. Comfortable working in Linux environments and using version control (Git) Preferred Qualifications Prior experience integrating ML models with ELK. Familiarity with log data formats, common system logs (e.g., syslog, nginx, application logs). Experience with real-time inference or streaming data frameworks (e.g., Kafka, Flink). Knowledge of unsupervised anomaly detection techniques (e.g., autoencoders, clustering). Exposure to MLOps practices. About Trident Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by IT-Serve. Received the Tech-Serve Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022 Show more Show less

Group Description JOB DESCRIPTION Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle’s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under ‘FSGIU - Consulting’ delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for working in shifts Ready to work from an ODC 3 days a week Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications A minimum of 3 years working experience as L2 application support engineer for Banking/Financials services application running on Java, WebLogic, and Oracle Database Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System Skilled in creating and maintaining technical documentation. Possess good understanding of Core Banking Experience with web services Prior experience in supporting FLEXCUBE or OBP products is an added advantage. Working knowledge in using Kibana & Dynatrace. Soft/Behavioral Skills Works under pressure and can manage SLA’s. Customer-friendly communication and attitude Strong analytical skills, attention to detail - a problem solver Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines Experience Experience of 5 to 8 years Experience as L2 application support engineer for Banking/Financials services application Educational And Other Qualifications Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Ready to work in shifts Ready to work from office/ODC 3 days in a week Team player Job Location: - Bangalore, Mumbai Career Level - IC3 Responsibilities Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Group Description JOB DESCRIPTION Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle’s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under ‘FSGIU - Consulting’ delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for working in shifts Ready to work from an ODC 3 days a week Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications A minimum of 3 years working experience as L2 application support engineer for Banking/Financials services application running on Java, WebLogic, and Oracle Database Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System Skilled in creating and maintaining technical documentation. Possess good understanding of Core Banking Experience with web services Prior experience in supporting FLEXCUBE or OBP products is an added advantage. Working knowledge in using Kibana & Dynatrace. Soft/Behavioral Skills Works under pressure and can manage SLA’s. Customer-friendly communication and attitude Strong analytical skills, attention to detail - a problem solver Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines Experience Experience of 5 to 8 years Experience as L2 application support engineer for Banking/Financials services application Educational And Other Qualifications Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Ready to work in shifts Ready to work from office/ODC 3 days in a week Team player Job Location: - Bangalore, Mumbai Career Level - IC3 Responsibilities Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

About MyOperator MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service. About The Role We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply! Key Responsibilities Technical Support & Problem-Solving: Use technical expertise to identify and resolve complex customer issues. Take ownership of escalated customer cases and drive them to resolution. Troubleshoot API-related issues and ensure seamless integration. Collaborate with product and development teams to resolve technical challenges. Customer Communication & Service Explain technical concepts to non-technical users in a clear and effective manner. Understand customer needs and provide solutions with a customer-first approach. Document resolutions, troubleshooting steps, and best practices for internal and customer use. Process & Compliance Management Handle Aadhaar-based KYC tasks while ensuring regulatory compliance. Conduct KYC audits to maintain accuracy and security. Manage Truecaller activation, renewal, and billing audits to ensure proper service delivery. Oversee SMS panel activation and renewal while troubleshooting potential issues. Handle Add-on OBD panel activation, recharges, and renewals for seamless operations. API Calls & Research & Development (R&D) Monitor, manage, and troubleshoot API calls to maintain system efficiency. Work with the development team to enhance API performance and integration. Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation. Skills & Qualifications Minimum 4 years of experience in a technical support role in a product-based company. Strong problem-solving skills to identify the root cause of issues. Experience with API handling, troubleshooting, and integration. Proficiency in JIRA, Kibana, and other monitoring tools. Excellent communication skills to explain technical concepts to non-technical users. Ability to handle compliance-based KYC processes and conduct audits. Strong collaboration skills to work with cross-functional teams. Experience in SaaS-based product support is a plus. Why Join Us? Be part of a fast-growing SaaS company with an innovative work culture. Work on challenging technical issues and collaborate with a talented team. Gain hands-on experience with API management, compliance, and advanced troubleshooting. Opportunity for career growth and skill enhancement in technical support. If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀 Skills:- SaaS, API, Kibana, JIRA, Problem solving, Troubleshooting, Integration and Technical support Show more Show less

Group Description JOB DESCRIPTION Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle’s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under ‘FSGIU - Consulting’ delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for working in shifts Ready to work from an ODC 3 days a week Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications A minimum of 3 years working experience as L2 application support engineer for Banking/Financials services application running on Java, WebLogic, and Oracle Database Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System Skilled in creating and maintaining technical documentation. Possess good understanding of Core Banking Experience with web services Prior experience in supporting FLEXCUBE or OBP products is an added advantage. Working knowledge in using Kibana & Dynatrace. Works under pressure and can manage SLA’s. Customer-friendly communication and attitude Strong analytical skills, attention to detail - a problem solver Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines Experience Experience of 5 to 8 years Experience as L2 application support engineer for Banking/Financials services application Educational And Other Qualifications Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Ready to work in shifts Ready to work from office/ODC 3 days in a week Team player Job Location: - Bangalore, Mumbai Career Level - IC3 Responsibilities ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Your IT Future, Delivered. Software Engineering Analyst With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. At DHL IT Services, we are designing, building and running IT solutions for the whole DPDHL globally. The AI & Analytics team builds and runs solutions to get much more value out of our data. We help our business colleagues all over the world with machine learning algorithms, predictive models and visualizations. We manage more than 46 AI & Big Data Applications, 3.000 active users, 87 countries and up to 100,000,000 daily transaction. Integration of AI & Big Data into business processes to compete in a data driven world needs state of the art technology. Our infrastructure, hosted on-prem and in the cloud (Azure and GCP), includes MapR, Airflow, Spark, Kafka, jupyter, Kubeflow, Jenkins, GitHub, Tableau, Power BI, Synapse (Analytics), Databricks and further interesting tools. We like to do everything in an Agile/DevOps way. No more throwing the “problem code” to support, no silos. Our teams are completely product oriented, having end to end responsibility for the success of our product. Who do we look for? Currently, we are looking for MLOps/Data Science Engineer. In this role, you will have the opportunity to design and develop solutions, contribute to roadmaps of Big Data architectures and provide mentorship and feedback to more junior team members. We are looking for someone to help us manage the petabytes of data we have and turn them into value. Does that sound a bit like you? Let’s talk! Even if you don’t tick all the boxes below, we’d love to hear from you; our new department is rapidly growing and we’re looking for many people with the can-do mindset to join us on our digitalization journey. Thank you for considering DHL as the next step in your career – we do believe we can make a difference together! What will you need? University Degree in Computer Science, Information Systems, or related field 2+ years of experience in the Data Science Engineer role Strong analytic skills related to working with structured, semi structured and unstructured datasets Statistics / Mathematics: Data Quality Analysis, Data identification, Hypothesis testing, Univariate / Multivariate Analysis, Cluster Analysis, Classification/PCA, Factor Analysis, Linear Modeling, Time Series, distribution / probability theory. Python, R Awareness of Apache Spark, Hadoop Awareness of Agile / Scrum ways of working Identify the right modeling approach(es) for given scenario and articulate why the approach fits Assess data availability and modeling feasibility Review interpretation of models results Experience in Logistic industry domain would be added advantage You should have: Github Kubernetes Kubeflow Docker Python (Preferably ML knowledge) Github Actions / Jenkins Kibana / Grafrana Linux/Bash Language requirements: English – Fluent spoken and written (C1 level) An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... Voice portal is a customer facing IVR application that provides self-service experience to the customer for billing/payment or tech support or order and also routes the call to appropriate agent based on the skill/intent. Authoring, designing & testing Voice applications using conversational bot solutions such as Google Dialog Flow (Google CCAI) or any equivalent AI models along with Microservices. You will help modernizing Contact Center application experiences into conversational AI and involve in Functional Testing of major business programs for consumer. You’ll deliver projects that can perform complex analyses using emerging technologies such as Microservices, GCP and Google CCAI - Dialog Flow Platform Delivering across the entire app life cycle – concept, design, build, deploy, test, release and support. Working on IVR development with Google CCAI – Dialog Flow, Avaya OD with tighter microservice architecture & GCP CF & AWS Lambdas integration and strong experience in Inbound IVR applications. Participating in the Agile Teams for the applications that the candidate would be working on. Act independently, at the same time display excellent collaboration within and between various teams. Being accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team. Following Impact analysis and risk analysis processes in case of change requests. Ensuring performance of the code developed as an ongoing basis and use the right tools for the same. Working closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables. Collaborating with other team members and stakeholders. Keeping up to date on the latest industry trends in the web & voice technologies. Building prototypes at tech scoping stage of projects. Ensuring security validations during design, coding & Validation. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You’ll Need To Have Bachelor's degree or one or more years of work experience. One or more years of relevant work experience. One or more years of Google CCAI – Dialog Flow Platform experience. One or more years of Microservice Development & Integration experience using Spring Boot, Spring React. Two or more years of experience in Google Cloud Platform – Cloud Functions. Basic understanding of Contact Center domain Even better if you have one or more of the following: Knowledge on any conversational platforms to emerging experiences like Alexa, Google assistant, Bixby and Cortana. Ability to debug and understand issues thru Looker Platform, Kibana Logs and Grafana visualizations If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Primary Skills: Strong hands on experience in Java 8, springboot, Maven, GIT, WebLogic, Jenkins, React Must have hands on experience writing junit test cases using Mockito. Hands on experience on rest/soap web service. Hands on experience on ubantu bases system for development activities Strong analytical and data analysis skills. Ability to analyze and document complex business processes and transform into application level requirements. Strong hands on experience in SQL. Ability to make effective decisions under pressure; Ability to gather and interpret relevant data and information. Secondary Skills: Knowledge of AWS, Oracle-PL/SQL, postgress, Liquibase, Kibana, docker, Kubernetes & Elasticsearch. VOIS Equal Opportunity Employer Commitment VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What will you do? �� Translate requirements and implement product features to perfection Work directly with developers as a team lead and manage products to conceptualise, build, test and realise products Deliver best-in-class code across a broad array of interactive web and mobile products Work on continuous improvement of the products through innovation and learning. A knack for benchmarking and optimization Developing features for highly complex, distributed transaction processing systems. Implement functionality for automated tests that will successfully pass and meet coding standards. Debug production issues and create subsequent mitigation plans. Optimize the performance of existing implementations. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these for improving the product in alignment with the business. What makes you a great match for us? �� 5-7 years of experience as a Backend developer. Experience in Node.JS & Nestjs is a must and experience in any of these is good to have - Javascript, Java, Typescript Database architecture and design on SQL (like Postgres) and NoSQL (like MongoDB systems. DOM manipulation and new CSS functionalities and processors Memory management, multithreaded programming and background processing. Unit-testing and a strong emphasis on TDD Debug moderately complex problems and analyze logs in production systems and to read existing code. Various data storage options, such as Relational, NoSQL Object-oriented design, data structures, and complexity analysis CI/CD environment with Jenkins/CircleCI Microservices Agile Development SCRUM methodology, JIRA Code versioning tools such as Git, Bitbucket, Mercurial, SVN, etc WebSocket, REDIS, Memcached, and Cloud Messaging Frameworks PUSH Notifications) Elasticsearch ELK stack- Elasticsearch, Kibana, and Logstash, REST API integration. Have the ability to deal with ambiguity Critical Thinker, Problem Solver and team player The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Continuously improve Always striving for a higher standard than our last. Do it. Own it. Being fearlessly accountable in everything we do. Build Each Other Up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, click now to apply. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. Show more Show less

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What will you do? Translate requirements and implement product features to perfection Work directly with developers as a team lead and manage products to conceptualise, build, test and realise products Deliver best-in-class code across a broad array of interactive web and mobile products Work on continuous improvement of the products through innovation and learning. A knack for benchmarking and optimization Developing features for highly complex, distributed transaction processing systems. Implement functionality for automated tests that will successfully pass and meet coding standards. Debug production issues and create subsequent mitigation plans. Optimize the performance of existing implementations. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these for improving the product in alignment with the business. What makes you a great match for us? 7-9 years of experience as a Backend developer Experience in Node.JS & Nestjs is a must and experience in any of these is good to have - Javascript, Java, Typescript Database architecture and design on SQL (like Postgres) and NoSQL (like MongoDB) systems DOM manipulation and new CSS functionalities and processors Memory management, multithreaded programming and background processing. Unit-testing and a strong emphasis on TDD Debug moderately complex problems and analyze logs in production systems and to read existing code. Various data storage options, such as Relational, NoSQL Object-oriented design, data structures, and complexity analysis CI/CD environment with Jenkins/CircleCI Microservices Agile Development (SCRUM methodology, JIR Code versioning tools such as Git, Bitbucket, Mercurial, SVN, etc WebSocket, REDIS, Memcached, and Cloud Messaging Frameworks (PUS Notifications) Elasticsearch ELK stack- Elasticsearch, Kibana, and Logstash, REST API integration. Have the ability to deal with ambiguity Critical Thinker, Problem Solver and team player The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Continuously improve Always striving for a higher standard than our last. Do it. Own it. Being fearlessly accountable in everything we do. Build Each Other Up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, click now to apply. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. Show more Show less

Group Description JOB DESCRIPTION Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle’s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under ‘FSGIU - Consulting’ delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for working in shifts Ready to work from an ODC 3 days a week Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications A minimum of 3 years working experience as L2 application support engineer for Banking/Financials services application running on Java, WebLogic, and Oracle Database Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System Skilled in creating and maintaining technical documentation. Possess good understanding of Core Banking Experience with web services Prior experience in supporting FLEXCUBE or OBP products is an added advantage. Working knowledge in using Kibana & Dynatrace. Soft/Behavioral Skills Works under pressure and can manage SLA’s. Customer-friendly communication and attitude Strong analytical skills, attention to detail - a problem solver Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines Experience Experience of 5 to 8 years Experience as L2 application support engineer for Banking/Financials services application Educational And Other Qualifications Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Ready to work in shifts Ready to work from office/ODC 3 days in a week Team player Job Location: - Bangalore, Mumbai Career Level - IC3 Responsibilities Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution Provide immediate assistance to end users for incidents / problems involving Oracle Banking Product (OBP) products. Perform first level analysis ,triaging and diagnosis of incidents / problems for end-users. Analyze logs through Kibana , system performance metrics through Dynatrace, and error patterns to diagnose root causes. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to resolve issue, provide solutions and fix software bugs. Monitor EOC (End of Cycle /End of Day ) processes. Provide assistance in issue simulation. Apply resolutions/workaround for known issues. Create and maintain documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service Ensure technical problems are resolved in a timely manner Provide input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting OBP software Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Experience (Role Requirements) What you bring: Because We Work On The Cutting Edge, We Need Someone Who Is Eager To Learn, a Creative Problem Solver, Resourceful In Getting Things To Work And Productive Working Independently Or Collaboratively. In Your Average Week, You Will 2+ years of experience Ability to work well in a team as well as independently and have a positive self-motivated can-do attitude Source control systems such as GIT Experience in Linux environment, Troubleshooting, etc Experience with containers and orchestration platforms (Docker, Kubernetes or others) First level contact in case of issues, judging the issues and involving the right teams Monitoring: Doing, Providing input for existing monitoring approaches, defining improvements Optimizing build pipeline Work closely with our engineering and operations team to build, integrate, test and deploy your amazing innovations and algorithms into our production systems. Assess new technology projects and tools, or migrate our environment to new versions to keep up with the rapid pace of change. Contribute and gain experience in operating enterprise scale cloud applications with DevOps culture at heart. Actively drive ITIL best practices to achieve operational excellence and efficiency and maximize uptime Actively drive customer escalations, 24x7 Operational topics, expert Live site handling, providing on-call support during off-business hours Checking out new technologies and introducing them to others to promote innovation and create business value. Continuously gain more insights into the product and also share the learning with the team. Learn new technologies, tools and infuse the same in the team to enhance operations. The Required Skills AND Competencies Cloud Native development technologies and typically used software and architecture on Cloud platforms like AWS, Cloud Foundry, or Azure GitOps way of infrastructure automation with experience on Gardener, Kyma runtime, Grafana and Argo CD Tools: Kibana, Docker, Cloud Foundry, Redis, Build Pipelines, Travis or Jenkins, K8s, Prometheus, Pagerduty Further skills: Familiar with Unix, Scripting (eg. Bash, Perl, Python), Networking & Security Meet Your Team Cloud Lifecycle Management - Application Management (CLM AM) team is providing central tools and architectures for provisioning and operating various SAP Cloud solutions. One of our main tools is the Service Provider Cockpit (SPC), which is the de-facto standard suite for service operations in SAP’s major cloud units like S/4HANA, C/4HANA, HANA Enterprise Cloud, HCM and others. In addition to managing SAP’s inhouse IaaS platforms, this tool is also used to orchestrate workloads on all major hyperscalers(Azure, AWS, GCP, Ali Cloud). The team drives the design, implementation and “productization” of the key lifecycle management services required to drive operations excellence for SAP’s cloud delivery. We have highly talented and motivated team members from across the globe like Ecuador, Mexico, Cambodia, China, India, Pakistan, Iran, Kosovo, Albania, Russia and Germany. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427776 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: . Show more Show less

Everything we do is powered by our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a connected experience that our customers anticipate, transforming marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands. Driven by a customer-first mentality, we empower businesses to achieve their goals and grow alongside us. If you're ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce! Roles & Responsibilities Build and manage a REST API stack for Maropost Web Apps. Given the architecture strategy related to our big data, analytics and cloud native product vision, work on the concrete architecture design and, when necessary, prototype it Understanding of systems architecture and ability to design scalable, performance-driven solutions. Drive innovation within the engineering team, identifying opportunities to improve processes, tools, and technologies Drive the architecture and design governance for systems and products under scope, as well as code and design reviews. Technical leadership of the development team and ensuring that they follow industry-standard best practices Evaluating and improving the tools and frameworks used in software development Design, develop and architect complex web applications Integrate with ML and NLP engines. DevOps, DBMS & Scaling on Azure or GCP. Skills & Qualifications B.E./B.Tech. Hands-on experience with tech stacks—RoR and PostgreSQL 7+ years of experience with building, including designing and architecting backend applications, web apps, and analytics, preferably in commerce cloud or marketing automation domains. Experience in deploying applications at scale in production systems. Experience with platform security capabilities (TLS, SSL etc.) Excellent track record in designing highly scalable big data/event-streaming/cloud architectures and experience with having put them in production. Advanced HLD, LLD, and Design Patterns knowledge is a must. Experience of high-performance web-scale & real-time response systems Knowledge of tenant data segregation techniques, such as schema-based multi-tenancy, database-per-tenant, and hybrid approaches, for ensuring data isolation and privacy. Knowledge of networking protocols, security standards, and best practices. Experience in building and managing API endpoints for multimodal clients. In-depth knowledge and hands-on experience in architecting and optimizing large-scale database clusters, specifically MySQL and PostgreSQL, for performance, scalability, and reliability. Proficiency in microservices architecture and containerization technologies (e.g., Docker, Kubernetes). Experience with DevOps practices and tools (e.g., CI/CD pipelines, infrastructure as code). Expertise in database design, including SQL and NoSQL databases, with a specific focus on MySQL and PostgreSQL Experience in implementing advanced indexing strategies, query optimization techniques, and database tuning methodologies for optimizing the performance of MySQL and PostgreSQL databases. Enthusiasm to learn and contribute to a challenging & fun-filled startup. A knack for problem-solving and following efficient coding practices. Very strong interpersonal communication and collaboration skills Advanced HLD, LLD, and Design Patterns knowledge is a must. Hands-on Experience (Advantageous) Proficiency in infrastructure-as-code tools such as Terraform or AWS CloudFormation. Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. Proficiency in implementing advanced replication topologies, such as master-slave replication, multi-master replication, and synchronous replication, for MySQL and PostgreSQL databases. Knowledge of database partitioning techniques, such as range partitioning, hash partitioning, and list partitioning, for optimizing storage and query performance in large-scale database clusters. Familiarity with high-availability architectures, such as active-passive and active-active configurations, for ensuring continuous availability and reliability of MySQL and PostgreSQL databases. Familiarity with microservices architecture and related tools such as Istio, Envoy, or Linkerd. Knowledge of CI/CD pipelines and related tools such as Jenkins, GitLab CI/CD, or CircleCI. Experience with monitoring and observability tools such as Prometheus, Grafana, ELK stack (Elasticsearch, Logstash, Kibana), or Splunk. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Proficiency in version control systems such as Git. Knowledge of scripting languages such as Bash, PowerShell, Ruby, or Python for automation tasks. Understanding of cloud-native security practices and tools such as Google Identity and Access Management (IAM), AWS Key Management Service (KMS), or Azure Active Directory. Familiarity with network security concepts such as VPNs, firewalls, and intrusion detection/prevention systems (IDS/IPS). What’s in it for you? You will have the autonomy to take ownership of your role and contribute to the growth and success of our brand. If you are driven to make an immediate impact, achieve results, thrive in a high performing team and want to grow in a dynamic and rewarding environment – You belong to Maropost! Show more Show less

Overview The Grafana and Elastic Architect will maintain and optimize the observability platform, ensure cost-effective operations, define guardrails, and promote best practices. This role will oversee the platform’s BAU support, manage vendors and partners, and collaborate closely with application owners to onboard applications. The Architect will also lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working with other observability, ITSM, and platform architects. This position includes people management responsibilities and involves leading a team to achieve operational excellence. Responsibilities Key Responsibilities: Platform Ownership & Cost Optimization Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization across Observability platforms. Establish platform guardrails, best practices, and governance models. BAU Support & Vendor/Partner Management Manage day-to-day operations, troubleshooting, and platform improvements. Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability. Work closely with procurement and finance teams to manage vendor contracts and renewals. Application Onboarding & Collaboration Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and processes for application teams. Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools. AI Ops & Advanced Features Implementation Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection. Implement automation and intelligent alerting to reduce MTTR and operational overhead. Stay updated with industry trends and recommend innovative AI-driven observability enhancements. Cross-Functional Collaboration Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy. Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. Lead knowledge-sharing sessions and create technical documentation for the team. People & Team Management Lead and managed a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Define team goals, monitor performance, and drive continuous improvement in Observability practices. Foster a culture of collaboration, innovation, and accountability within the team. Qualifications Technical Expertise 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana). Experience in implementing AI Ops, machine learning, or automation within observability platforms. Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads. Hands-on experience with cloud-based Observability solutions, particularly in Azure environments. Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes. Leadership & Collaboration Experience in managing vendors, contracts, and external partnerships. Strong stakeholder management skills and ability to work cross-functionally. Excellent communication and presentation skills. Ability to lead and mentor junior engineers in Observability best practices. Show more Show less

SRE Manager About Ushur I Ushur XOS l Ushur GenA I Location: Bangalore Work Mode: Hybrid Experince: 12 to 18 Years The Role Our fast-growing team is seeking a Manager of SRE to join us as we pioneer Customer Experience AutomationTM as an Industry category. As the Manager of SRE you will be responsible for two important charters Operate and manage Ushurs production cloud Build a white-glove customer support and incident management function The ideal candidate for this role will be passionate about building a healthy high-performing team, and bring strong technical leadership, a customer-centric focus, and results-oriented action. You will begin as a player/coach while building and continuously improving execution, processes, tools/technology and analytics. Responsibilities Build and Manage a world-class SRE team. Design a 24x7 follow-the-sun organization including seamless handover across regions. Mentor and grow team focused on delivering white glove support and incident management service. Drive data-driven SRE strategy by defining and prioritizing SRE Objectives and Key Results (OKRs) aligned with company mission. This includes setting measurable targets for key service level agreements Manager Enterprise Support function to deliver exceptional white glove experiences at scale in close partnership with our Customer Success, Solution Consulting and Engineering teams. Responsible for ensuring that the Ushur platform runs reliably in production. Partner with the DevOps, Security and Engineering teams to automate deployment, monitoring and observability of the production cloud. Bring deep technical expertise in Ushur Customer Experience Automation. Provide customers with ongoing technical support and incident management for complex issues and support escalations. Optimize and automate support processes including improving the reliability of on-call processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents. Cross-functionally to drive positive customer outcomes. Engage with Product, Sales, Customer Success, Solution Consulting, Security, and Engineering, as necessary to make customers successful on our platform Qualifications 5+ years of experience of SRE/CloudOps Manager/Lead role in Enterprise SaaS Track record of developing and mentoring great talent, building and motivating high-achieving teams. Ability to lead diverse teams across multiple time zones. Business Acumen - Ability to quickly grasp and adapt to a variety of customer verticals, geographies, and business structures. Excellent verbal, written, and presentation skills with the ability to absorb complex technical concepts and communicate them to a non-technical audience Highly organized, collaborative and detail-oriented Deep experience with AWS cloud services, REST APIs, Linux Experience with DevOps processes and Build deployment, and orchestration technologies Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a can do attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work . We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation . 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more! Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role: We are seeking a proactive and detail-oriented Technical Support Engineer to join our Cloud operations team. In this role, you will provide Tier 3 support for deployed applications, continuously monitor system dashboards and alerts, and work closely with advanced support teams and R&D to ensure smooth and uninterrupted service delivery. You will be working in a 24x7 rotational support model that supports global operations. Key Responsibilities: Monitor and manage production applications using Azure Monitor, Application Insights, Grafana, and Kibana. Review and respond to Azure alerts, identify root causes, and drive incident resolution. Perform first-level diagnostics using Kibana logs and Application Insights telemetry. Collaborate with advanced support teams and R&D to investigate and resolve complex issues. Maintain high availability and performance of critical systems through proactive monitoring and response. Create and maintain knowledge base articles, SOPs, and incident resolution documentation. Work in rotational shifts, including nights, weekends, and holidays, to support the 24x7 operations. Ensure incidents and service requests are managed within defined SLAs and KPIs. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS). 1–3 years of experience in application support, Technical Support, or Cloud monitoring. Good understanding of Azure Cloud Services, including Azure Monitor, Alerts, and Application Insights. Hands-on experience with Grafana for metrics visualization and Kibana for log analysis. Familiarity with ticketing tools (e.g., ServiceNow, Jira) and incident management processes. Basic proficiency in Linux/Unix systems and shell commands. Strong analytical, troubleshooting, and communication skills. Willingness to work in a 24x7 rotational shift model. Nice to Have: Exposure to scripting (e.g., Shell, PowerShell, or Python) for automation tasks. ITIL Foundation certification or knowledge of ITIL processes. Understanding of containerized applications and orchestration tools (e.g., Docker, Kubernetes). Experience with additional cloud platforms (AWS, GCP) is a plus. Why Join Us? Be part of a dynamic global team supporting mission-critical applications. Work with the latest monitoring and cloud technologies. Opportunity to grow into Senior Technical Support Engineer. About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Show more Show less

Role & responsibilities Minimum Qualification: Bachelor's degree (or above) in Engineering/computer science with 6 to 8 years of work experience in testing Cloud, SaaS applications Proven experience in feature testing, regression testing of cloud-based applications Proficiency in test case design, test execution and test reporting Proven experience in feature testing, regression testing, and validation of backend services. Must have hands-on experience with AWS services (EC2, S3, Kafka, etc.) Must have strong understanding of data pipeline validation and data integrity checks. Must have experience with Kubernetes and EKS for testing containerized applications. Must have proficiency in API testing using tools like Postman, REST Assured, or SoapUI. Must have ability to analyse logs using tools like Kibana, or AWS CloudWatch. Must have familiarity with CI/CD pipelines and build management tools like Git, Jenkins, or GitLab. Must have knowledge on microservices architecture and backend service interactions. Strong problem-solving skills and ability to work in an Agile environment. Must have experience in build processes and managing QA environments as well as working with build management tools like Git, Jenkins

Summary We are seeking an experienced Full Stack Software Engineer with a minimum of 2 years of experience to join our SaaS application development team The ideal candidate will possess extensive experience in coding, monitoring and debugging software applications and will lead or work with a team of engineers in implementing effective technical strategies for our SaaS platform. Your Role & Responsibilities Collaborate with a team of engineers to design and implement solutions, monitoring and debugging strategies for our SaaS platform. Work with cross-functional teams to identify and troubleshoot issues in the production environment. Analyze and enhance system performance, stability, and scalability. Mentor and train team members on best practices. You Should Have Bachelor's degree in Computer Science or a related field. Proficiency in MEAN Stack. Strong knowledge of monitoring and debugging tools such as New Relic, Kibana, Grafana, and others. Familiarity with AWS services. Solid experience with cloud-based applications and rollouts. Ability to translate business requirements into practical IT solutions. Excellent complex problem-solving and critical-thinking skills. Strong troubleshooting and communication abilities. Hands-on experience with high-availability architecture. Experience working with databases like MySQL and MongoDB at scale with unmanaged hosted replications. Preferred Skills Experience with cloud-based SaaS applications. Familiarity with Agile development methodologies. Knowledge of Docker, Kubernetes, and other containerization technologies. Qualifications BE/B.Tech/MCA Compensation Competitive compensation package commensurate with experience. Requirements Proficiency in MEAN Stack Strong knowledge of monitoring and debugging tools such as New Relic, Kibana, Grafana, and others Familiarity with AWS services Solid experience with cloud-based applications and rollouts Ability to translate business requirements into practical IT solutions Excellent complex problem-solving and critical-thinking skills Strong troubleshooting and communication abilities Hands-on experience with high-availability architecture Experience working with databases like MySQL and MongoDB at scale with unmanaged hosted replications.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Role Overview As a Senior Technical Consultant , you will play a pivotal role in delivering complex integrations between Sprinklr and third-party platforms, including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM), and Analytics solutions. You will provide expert consultation on how to best integrate Sprinklr’s capabilities with existing enterprise ecosystems, ensuring seamless workflows and maximizing value for our clients. You will be comfortable managing multiple projects simultaneously, navigating both operational and technical challenges. From reviewing project scopes to implementation and training, you will collaborate closely with internal and external stakeholders. Your ability to articulate technical solutions clearly to both technical and non-technical audiences will be essential. Additionally, you will leverage Sprinklr’s standardized integration connectors and develop custom solutions to address specific client needs, positioning yourself as a subject matter expert in Sprinklr integrations. Key Responsibilities Lead complex integration projects, aligning Sprinklr solutions with third-party systems in dynamic enterprise environments. Provide technical consultation on highly sophisticated solutions to internal and external stakeholders. Design, implement, and optimize API integrations between Sprinklr and other platforms. Develop proof-of-concept (PoC) applications using available SDKs and APIs. Troubleshoot integration issues, identifying product gaps and enhancement opportunities. Assist in backend code analysis and API request/response evaluation. Create API extensions using third-party endpoints within Sprinklr workflows. Collaborate with Product and Engineering teams to enhance platform capabilities. Document best practices, operational procedures, and troubleshooting guidelines. Mentor junior consultants, fostering technical excellence and professional growth. Stay updated with industry trends to drive innovation and process improvements. Required Qualifications Bachelor's degree in Computer Science, a related field, or equivalent practical experience. 5-7 years of experience as a senior-level developer, engineer, or technical consultant. Strong expertise in Customer Experience (CX) or CCaaS technical solutions. Proficiency in at least one object-oriented programming language such as Java, Groovy, JavaScript, Node.js, or Python. Extensive experience with data exchanges, API integrations, and REST/SOAP architectures. Hands-on experience with API testing tools like Postman and log analysis tools like Graylog and Kibana. Familiarity with internet protocols, VPNs, DNS, and web standards. Solid understanding of relational and NoSQL databases. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. Strong problem-solving skills, adaptability, and a proactive learning mindset. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less