20 Keyboarding Skills Jobs

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: . Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to general inquires, chargeback cases, fraud cases, and online disputes. . Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. . Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. . Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. . Proactively manage and investigate potential fraud cases. . Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. . Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. . Respond to all merchant challenges and assessing next steps in the Second Cycle Representment . Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback . Decisioning Pre-arbitration, Case Filing and Good-faith Collections . Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. . Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. . Report on each fraud type as required. . Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. . Proactively manage and investigate potential fraud cases. . Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. . Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. . Co-operate with law enforcement agencies. . Report customer feedback by adhering to established escalation matrix. . Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. . Mentor new employees on procedures and systems related to chargeback lifecycle. . Adhere to Quality Standard Guides defined by the client. . Adhere to requirements and controls in relation to PCI standards. . Adhere to all service level agreements outlined by the client. . Actively participate in team meetings, one on ones and coaching. . Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: . Demonstrated analytical and problem-solving skills. . Proficient in Microsoft Suite Applications. . Excellent communication skills . Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. . Willingness to pursue continuous learning and self development. . Demonstrated ability to work within time constraints. . Working knowledge of PCs and strong keyboarding skills . Positive attitude and demonstrated ability to get along with others. . Demonstrated ability to implement change efforts. . Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. . Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. . Minimum of 1-2 years of credit card and/or financial experience . 1-2 years Customer Service experience an asset. . Recoveries/chargeback experience within the financial services sector . Association rules and regulations . TS2/TCS knowledge considered an asset.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: . Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to general inquires, chargeback cases, fraud cases, and online disputes. . Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. . Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. . Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. . Proactively manage and investigate potential fraud cases. . Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. . Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. . Respond to all merchant challenges and assessing next steps in the Second Cycle Representment . Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback . Decisioning Pre-arbitration, Case Filing and Good-faith Collections . Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. . Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. . Report on each fraud type as required. . Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. . Proactively manage and investigate potential fraud cases. . Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. . Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. . Co-operate with law enforcement agencies. . Report customer feedback by adhering to established escalation matrix. . Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. . Mentor new employees on procedures and systems related to chargeback lifecycle. . Adhere to Quality Standard Guides defined by the client. . Adhere to requirements and controls in relation to PCI standards. . Adhere to all service level agreements outlined by the client. . Actively participate in team meetings, one on ones and coaching. . Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: . Demonstrated analytical and problem-solving skills. . Proficient in Microsoft Suite Applications. . Excellent communication skills . Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. . Willingness to pursue continuous learning and self development. . Demonstrated ability to work within time constraints. . Working knowledge of PCs and strong keyboarding skills . Positive attitude and demonstrated ability to get along with others. . Demonstrated ability to implement change efforts. . Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. . Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. . Minimum of 1-2 years of credit card and/or financial experience . 1-2 years Customer Service experience an asset. . Recoveries/chargeback experience within the financial services sector . Association rules and regulations . TS2/TCS knowledge considered an asset.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 3-5 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: . Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to general inquires, chargeback cases, fraud cases, and online disputes. . Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. . Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. . Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. . Proactively manage and investigate potential fraud cases. . Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. . Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. . Respond to all merchant challenges and assessing next steps in the Second Cycle Representment . Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback . Decisioning Pre-arbitration, Case Filing and Good-faith Collections . Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. . Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. . Report on each fraud type as required. . Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. . Proactively manage and investigate potential fraud cases. . Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. . Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. . Co-operate with law enforcement agencies. . Report customer feedback by adhering to established escalation matrix. . Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. . Mentor new employees on procedures and systems related to chargeback lifecycle. . Adhere to Quality Standard Guides defined by the client. . Adhere to requirements and controls in relation to PCI standards. . Adhere to all service level agreements outlined by the client. . Actively participate in team meetings, one on ones and coaching. . Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: . Demonstrated analytical and problem-solving skills. . Proficient in Microsoft Suite Applications. . Excellent communication skills . Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. . Willingness to pursue continuous learning and self development. . Demonstrated ability to work within time constraints. . Working knowledge of PCs and strong keyboarding skills . Positive attitude and demonstrated ability to get along with others. . Demonstrated ability to implement change efforts. . Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. . Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. . Minimum of 1-2 years of credit card and/or financial experience . 1-2 years Customer Service experience an asset. . Recoveries/chargeback experience within the financial services sector . Association rules and regulations . TS2/TCS knowledge considered an asset.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 3-5 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: . Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst . Status: Full Time . Hours: Rotational Shifts . Department: Credit Card Operations . Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: . Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. . Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. . Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: . Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. . Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. . Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: . This role requires rotational shifts, which may include evenings, weekends, and holidays. . The position offers opportunities for professional growth and development within the Credit Card Operations department.

The Supervisor, Credit and AML/ATF Analysts position is a full-time role based in the office, with working hours from Monday to Friday, 9:00 am to 8:00 pm EST. As the Supervisor, your key responsibilities include managing and leading a team of Credit Analysts and AML/ATF Analysts. You will provide guidance, training, and support to team members to ensure high performance and professional development. Conducting regular team meetings to review performance, address issues, and communicate updates is also part of your role. You will oversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk is essential. Ensuring documentation and approval requirements are based on the analysis of credit policies is a key aspect of the role. Administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance are part of your responsibilities. Assessing the creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customers" requirements and ability is crucial. Your role involves direct communication with applicants while adhering to brand standards. Liaising effectively with other areas impacting the Credit Department and providing exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking are important aspects of the position. You will be responsible for maintaining/exceeding established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Investigating accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP) and conducting thorough investigations related to the Suppression of Terrorism and Economic Sanctions (SOT) are also part of your duties. Analyzing data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations is essential. Ensuring all activities are conducted in compliance with relevant AML/AFT legislation and internal policies, as well as collaborating with other departments to address and mitigate identified risks, are key responsibilities. The ideal candidate should have a Bachelor's degree in Finance, Business Administration, or a related field, with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Strong communication skills, analytical abilities, organizational skills, and proficiency in MS Word, Excel, and Outlook are required. This role may require rotational shifts, including evenings, weekends, and holidays, and offers opportunities for professional growth and development within the Credit Card Operations department.,

The position of Analyst, Global Complaint Management (Customer Response) in the Quality team in Chennai, India, requires you to manage device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities will include initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting. You will be expected to draft and send clear responses to customer complaints, handle customer advocacy issues, and escalate complex events as needed. Additionally, you will coordinate with Subject Matter Experts (SMEs) and GCM Specialist/Team Lead for event resolution, ensuring compliance with company policies and maintaining confidentiality of information. To excel in this role, you must have strong writing skills for drafting responses and complaint narratives, knowledge of medical terminology, and the ability to communicate effectively with bio-medical engineers and healthcare providers. Critical thinking skills will be essential in gathering necessary information and analyzing complaint and adverse event data. Proficiency in computer skills, telephonic communication, and active listening is also required. The ideal candidate should hold a degree in Science, Medical Engineering, or Allied Science, with a preference for a Bachelor of Science Degree in relevant fields. A minimum of 3-7 years of experience in a similar role, preferably in a medical device organization, is desired. Applicants must be at least 18 years old and pass a pre-employment background check. This role is primarily sedentary and operates in a professional office environment using standard office equipment. It is crucial to stay updated on information security management systems and adhere to regulatory standards while ensuring customer satisfaction and event resolution.,

As a Joint Recovery Processing / Chargeback Analyst at Presidents Choice Financial, you will be responsible for providing exceptional customer service by responding to various inquiries related to chargeback cases, fraud cases, and online disputes. You will analyze and process Fraud/Dispute cases, manage the chargeback lifecycle, investigate potential fraud cases, and process retrieval requests. Additionally, you will be involved in handling merchant challenges, fraud trend analysis, and ensuring compliance with Association Rules and Regulations. Your role will also require you to maintain a thorough understanding of all relevant regulations, communicate effectively with cardholders, cooperate with law enforcement agencies, and report on fraud trends. You must adhere to departmental escalation procedures, Quality Standard Guidelines, and PCI compliance standards. Moreover, you will mentor new employees, participate in team meetings, and follow the NTT DATA Code of Conduct and Credit Card Standards. To succeed in this role, you should possess analytical and problem-solving skills, be proficient in Microsoft Suite Applications, and have excellent communication skills. Personal qualities such as adaptability, flexibility, and reliability are essential. A willingness to pursue continuous learning, work within time constraints, and collaborate effectively with others is also required. Previous experience in credit card and/or financial services, customer service, and recoveries/chargeback within the financial sector will be advantageous. Knowledge of Association rules and regulations, TS2/TCS, and strong keyboarding skills are considered assets.,

As a Supervisor of Credit and AML/ATF Analysts, you will be responsible for managing and leading a team of Credit Analysts and AML/ATF Analysts. Your role will involve providing guidance, training, and support to team members to ensure high performance and professional development. Conducting regular team meetings to review performance, address issues, and communicate updates will be a key aspect of your responsibilities. You will oversee the review of new applications for fraud and credit risk, including conducting outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk will also be part of your duties. Ensuring that documentation and approval requirements are based on the analysis of credit policies is crucial in this role. Administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance will be essential tasks in credit management. You will also be responsible for assessing the creditworthiness of prospective customers and approving, recommending, and negotiating credit terms and limits appropriate to their requirements and ability. Your role will involve direct communication with applicants while adhering to brand standards. Effective liaison with other areas impacting the Credit Department and providing exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking are important aspects of this position. Maintaining/exceeding established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk will be a key responsibility. In addition, you will conduct investigations to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP) and review unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Your role will involve analyzing data efficiently to identify potential risks and ensure compliance with AML/AFT regulations. You will collaborate with other departments to address and mitigate identified risks and ensure that all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. To qualify for this position, you should ideally have a Bachelor's degree in Finance, Business Administration, or a related field, along with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector would be an asset. Strong communication skills, analytical abilities, organizational skills, and proficiency in MS Word, Excel, and Outlook are required for this role. Flexibility to work rotational shifts, including evenings, weekends, and holidays, is necessary. This role offers opportunities for professional growth and development within the Credit Card Operations department.,

The Supervisor, Credit and AML/ATF Analysts is a full-time position based in the office, with working hours from Monday to Friday, 9:00 am to 8:00 pm EST. As the Supervisor, your key responsibilities will include team management, fraud and credit risk review, credit management, customer interaction, compliance and reporting, alert review and investigation, data analysis and reporting, as well as compliance and risk management. In terms of team management, you will be required to supervise and lead a team of Credit Analysts and AML/ATF Analysts. Providing guidance, training, and support to team members to ensure high performance and professional development will be essential. Conducting regular team meetings to review performance, address issues, and communicate updates will also be part of your responsibilities. You will oversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk and ensuring documentation and approval requirements are based on analysis of credit policies will be crucial tasks. Administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance, as well as assessing the creditworthiness of prospective customers will fall under credit management. Additionally, you will need to communicate directly with applicants, adhere to brand standards, and provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. Maintaining/exceeding established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk will be part of compliance and reporting. Investigating accounts and internet sources to determine cardholder eligibility and conducting thorough investigations related to terrorism suppression, economic sanctions, and money laundering will be essential in alert review and investigation. You will be responsible for analyzing data efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Ensuring all activities are conducted in compliance with relevant AML/AFT legislation and internal policies and collaborating with other departments to address and mitigate identified risks will be crucial for compliance and risk management. To qualify for this role, you should have a Bachelor's degree in Finance, Business Administration, or a related field, with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Proficiency in English is required, and proficiency in French is an asset. Strong communication skills, analytical skills, organizational skills, and the ability to work independently in a fast-paced team environment are essential for this role. This role may require rotational shifts, including evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.,

As a Supervisor of Credit and AML/ATF Analysts, you will be responsible for managing a team of Credit Analysts and AML/ATF Analysts. Your duties will include providing guidance, training, and support to team members to ensure high performance and professional development. You will conduct regular team meetings to review performance, address issues, and communicate updates. In terms of Fraud and Credit Risk Review, you will oversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification. It will be your responsibility to supervise real-time analysis of conversations with applicants to assess potential fraud risk and ensure that documentation and approval requirements are based on analysis of credit policies. You will also be tasked with administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance. Assessing the creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability will be part of your Credit Management responsibilities. Customer Interaction will be a key aspect of your role as you communicate directly with applicants, adhere to brand standards, liaise effectively with other areas impacting the Credit Department, and provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. In terms of Compliance and Reporting, you will need to maintain/exceed established standards and targets, adhere to all credit policies, procedures, and guidelines to mitigate risk, and ensure high levels of accuracy in report maintenance and tracking. You will also be responsible for Alert Review and Investigation, which includes investigating accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP), conducting thorough investigations related to the Suppression of Terrorism and Economic Sanctions (SOT), and reviewing and analyzing unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Your role will also involve Data Analysis and Reporting, where you will analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. You will maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management will be a critical part of your responsibilities, ensuring that all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. You will collaborate with other departments to address and mitigate identified risks. To be successful in this role, you should have a Bachelor's degree in Finance, Business Administration, or a related field, with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Fluency in English is required, while proficiency in French is an asset. Strong communication skills, analytical and judgment skills, organizational and time management skills, the ability to implement change efforts, and proficiency in MS Word, Excel, and Outlook are essential for this role. Flexibility and willingness to work rotational shifts, including evenings, weekends, and holidays, are also required. This position offers opportunities for professional growth and development within the Credit Card Operations department.,

This is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. You will utilize the Chat platform to respond to service inquiries from customers and provide comprehensive resolutions to complaints/queries. This includes following up on all customer requests via chat and email. It is important to maintain detailed knowledge of product and service offerings to customers and analyze risk areas to identify solutions that meet customer's needs. Ensuring information security for sensitive data is a key responsibility. You will also assist customers in learning how to self-service through our internet website. Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses is crucial. Accurate reporting of MIS/Timekeeping and undertaking other assignments/projects as given by the Team Lead/Manager are part of the role. Applying a professional attitude and image for all internal and external customers, liaising with various departments, and performing account level system maintenances while resolving customer queries/complaints are also important responsibilities. Qualifications: - 0 - 3 years of relevant experience - Sound presentation and analytical skills - Strong problem-solving skills and detail-oriented - Graduate in any stream, master's degree is not mandatory Preferences: - Excellent PC and keyboarding skills (30 WPM typing speed; 90% accuracy) - Good verbal and written communication skills with proficiency in grammar, spelling, and punctuation - Strong analytical skills - Courteous with a strong customer service orientation - Dependable with proficient attention to detail - Persuasiveness and a willingness to resolve customer queries - Prior experience in customer service/customer support for the international market is highly preferred - Prior experience in email/chat process highly preferred - Experience working in a retail banking space is highly preferred Shift of operations: US Day/India Night - Rotating shift with work on Saturdays/Sundays. 5-day work week If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

The role of Analyst, Global Complaint Management (Customer Response) within the Quality team as an Associate based in Chennai, India involves managing device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities include initial triage of complaint files, assessing reportability, escalating customer advocacy events, submitting regulatory reports as per applicable regulations, referring potential safety cases, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting purposes. In this role, you will be required to draft and send professional and clear responses to customer complaints related to medical devices, gather additional information when necessary, and ensure compliance with regulatory standards and timelines. You will handle customer advocacy issues and escalate complex events to the Specialist or Team Lead. Providing accurate information to customers verbally and in writing, overseeing event management, coordinating with subject matter experts and the GCM Specialist/Team Lead for event resolution will be part of your duties. It is essential to stay updated on company policies, including Information Security Management Systems, while maintaining the confidentiality and security of all company and customer information. Your writing skills are crucial for drafting responses to customer complaints, creating customer letters, and writing complaint narratives. Familiarity with medical terminology and products used in clinical settings is beneficial. Effective communication skills are required to interact with bio-medical engineers and health care providers to gather detailed data. Critical thinking skills are essential to determine the right questions to ask and to collect, analyze, and interpret complaint and adverse event information. Proficiency in writing narratives and creating customer letters, good computer and keyboarding skills, as well as excellent telephonic and listening skills are necessary for this role. A Science or Medical Engineering graduate or a graduate of Allied Science with a Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/Clinical Laboratory Science is required. Experience in a healthcare environment, quality/compliance/regulatory organization in an FDA regulated business, and 3-7 years of experience in a similar role, preferably in a medical device organization, are preferred qualifications. Minimum qualifications include being at least 18 years of age and passing a pre-employment background check. This role is predominantly sedentary and operates in a professional office environment using standard office equipment routinely.,

As a Supervisor of Credit and AML/ATF Analysts, you will be responsible for managing and leading a team of Credit Analysts and AML/ATF Analysts. You will provide guidance, training, and support to ensure high performance and professional development among team members. Conducting regular team meetings to review performance, address issues, and communicate updates will be a key part of your role. In terms of fraud and credit risk review, you will oversee the evaluation of new applications for fraud and credit risk, including conducting outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk will also fall under your purview. It will be essential for you to ensure that documentation and approval requirements align with the analysis of credit policies. Regarding credit management, you will administer and control credit terms and limits. This will involve activities such as performing credit limit reviews, reinstatements, and account maintenance. Assessing the creditworthiness of prospective customers and recommending credit terms and limits appropriate to their requirements and ability will be crucial. Direct communication with applicants while upholding brand standards, effective liaison with other departments impacting the Credit Department, and delivering exceptional customer service with high efficiency and accuracy in data analysis and report tracking are all part of your responsibilities. You will be accountable for maintaining/exceeding established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Investigating accounts and internet sources to determine cardholder eligibility, conducting thorough investigations related to terrorism suppression and economic sanctions, and reviewing and analyzing unusual transactions for potential reporting under the Prevention of Money Laundering Act guidelines are among the tasks you will handle. Analyzing data efficiently to identify potential risks and ensure compliance with AML/AFT regulations, collaborating with other departments to address and mitigate identified risks, and ensuring all activities are conducted in compliance with relevant AML/AFT legislation and internal policies are integral components of your role. To qualify for this position, you should have a Bachelor's degree in Finance, Business Administration, or a related field along with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector would be beneficial. Strong communication skills, analytical abilities, organizational skills, and proficiency in English are essential. Proficiency in French, as well as knowledge of MS Word, Excel, and Outlook, is advantageous. Flexibility to work rotational shifts, including evenings, weekends, and holidays, is required. This role offers opportunities for professional growth and development within the Credit Card Operations department.,

As a Supervisor of Credit and AML/ATF Analysts in our dynamic organization, you will be responsible for leading and supervising a team of Credit Analysts and AML/ATF Analysts. Your role will involve providing guidance, training, and support to team members to ensure high performance and professional development. Conducting regular team meetings to review performance, address issues, and communicate updates will also be a key aspect of your responsibilities. Your duties will include overseeing the review of new applications for fraud and credit risk, including conducting outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk and ensuring that documentation and approval requirements align with credit policies will be crucial tasks in your role. Administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance, as well as assessing the creditworthiness of prospective customers will be part of your credit management responsibilities. You will also be responsible for communicating directly with applicants while adhering to brand standards and providing exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. In terms of compliance and reporting, you will need to maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Investigating accounts and internet sources to determine cardholder eligibility, conducting thorough investigations related to the Suppression of Terrorism and Economic Sanctions, and reviewing and analyzing unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act will be essential aspects of your role. Your ability to analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations will be critical. Ensuring that all activities are conducted in compliance with relevant AML/AFT legislation and internal policies, as well as collaborating with other departments to address and mitigate identified risks, will be key components of your role. To be successful in this position, you should have a Bachelor's degree in Finance, Business Administration, or a related field, with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Strong communication skills, analytical abilities, organizational skills, and proficiency in MS Word, Excel, and Outlook are essential for this role. Fluency in English is required, while proficiency in French is an asset. This role offers opportunities for professional growth and development within the Credit Card Operations department. The position may require rotational shifts, including evenings, weekends, and holidays, demonstrating flexibility and a willingness to work overtime as needed. If you are highly motivated, independent, and thrive in a fast-paced team environment, we encourage you to apply for this exciting opportunity.,

Financial transaction Responsibility: . Apply postings and reversals of financial transactions. . Analysis and decision of financial information . Investigation activities in relation to payments and adjustments . Handle all correspondence. . Support convenience cheque processing . Work under tight timeframes to ensures that reporting to client is done within the SLA requirements. . Performs other related duties as assigned Requirement: Financial transaction: . Post-secondary education in accounting or finance preferred. Degree is mandatory need candidate based out of Accounts and Finance(BCOM Commerce and Accouning,Bsc accounts and finance) . High School Diploma required. . Strong Analytical Skills. . 3 to 5 years accounting experience in banking environment, accounts receivable position . Fluent in English . Strength in Microsoft Excel . Proficient in all Microsoft Suite Applications . Willingness to pursue continuous learning and self-development. . Demonstrated ability to work within time constraints. . Working knowledge of PCs and strong keyboarding skills min typing per min . Positive attitude and demonstrated ability to get along with others. . Highly motivated with ability to work independently in a fast-paced environment. . Demonstrated ability to implement change efforts.