Job description First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Candidates should have proficient work experience with Power BI Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, SQL and Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills Show more Show less
Job description First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Candidates should have proficient work experience with Power BI Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, SQL and Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Job description First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month
Job description First Brands Group, LLC is the parent company of many of the automotive industry&aposs most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month Show more Show less