Key Accounts Manager

BU - Baby Care

Roles & Responsibilities :

The Key Accounts Manager will be responsible for managing and nurturing relationships with corporate and semi-corporate hospitals across the west region . The role involves developing trust relationships with a portfolio of major clients, ensuring their needs are met, and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

• Develop and maintain strong, long-lasting relationships with key accounts.
• Understand the needs and requirements of key customers and provide tailored solutions.
• Serve as the primary point of contact between the company and key accounts.
• Ensure the timely and successful delivery of products and services to key accounts.
• Resolve any issues and problems faced by customers and handle complaints to maintain trust.
• Identify opportunities for growth within the assigned territory and collaborate with sales teams to ensure growth attainment.
• Prepare regular reports on account status, progress, and forecasts to internal and external stakeholders.
• Negotiate contracts and close agreements to maximize profits.
• Stay updated with industry trends and competitors' activities.

• Requirements:

• Proven experience as a Key Accounts Manager or in a similar role.
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.
• Excellent organizational skills and attention to detail.
• Ability to solve problems and negotiate effectively.
• Bachelor's degree in business administration, sales, or a relevant field.
• Experience in the healthcare industry is a plus.

Skills:

• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and CRM software.
• Excellent time management and multitasking skills.
• This role is crucial for maintaining client satisfaction, driving business growth, and maximizing long-term profitability. If you have a passion for building relationships and a knack for understanding customer needs, this could be the perfect opportunity for you.

Preferred candidate profile