Key Account Manager-Staffing Operations

Client Relationship & Business Growth

• Serve as the primary point of contact for all client interactions.
• Build strong relationships with client stakeholders to understand current and future staffing needs.
• Drive headcount growth through:

New hiring,

Role expansions, and

Internal transfers based on client demand.

• Identify opportunities to enhance engagement and expand business within the account.
• Conduct regular review meetings to align staffing performance with client expectations.

Staffing Delivery & Workforce Operations

• Ensure seamless deployment of employees, from recruitment coordination to onboarding.
• Maintain updated records of deployed headcount, open positions, and transfer movements.
• Coordinate with internal recruitment teams to meet hiring targets within agreed timelines.
• Oversee all aspects of employee lifecycle management for deployed staff.

Attendance Management & Payroll Coordination

• Track, validate, and manage monthly attendance and leave records of deployed employees.
• Ensure accurate and timely submission of payroll inputs to the payroll team.
• Address payroll-related queries from employees and the client to ensure resolution without delays.

Compliance & Statutory Adherence

• Ensure all deployed employees meet compliance requirements (PF, ESIC, labour laws,

documentation).

• Coordinate with compliance teams to ensure audit readiness and timely statutory submissions.
• Provide clients with required compliance documentation when requested.

Billing & Collections

• Prepare and validate monthly billing based on approved attendance and contract terms.
• Share invoices with clients on time, along with necessary supporting documents.
• Follow up on payments and ensure timely collections as per agreed credit timelines.
• Resolve billing discrepancies or client queries related to invoices.

Issue Resolution & Client Support

• Address operational issues, employee concerns, or client escalations efficiently.
• Coordinate with internal teams (HR, Payroll, Compliance, Recruitment) to ensure smooth service

delivery.

• Maintain high levels of responsiveness to client and employee needs.

• Preferred Skills:

Strong understanding of HR operations,

payroll, compliance, and staffing processes.

• Excellent relationship-building,

communication, and negotiation skills.

• Ability to manage multiple priorities and

deliver under tight deadlines.

• Proficiency in MS Excel, MIS reporting, and

documentation