Key Account Manager – B2B SaaS (Retention & Upsell)

Key Account Manager – B2B SaaS (Retention & Upsell)

Experience: 7–9 years
Location: Mumbai, Maharashtra
Working Days: 5 days/week
Notice Period: Max 30 days

Role Overview

We are hiring a Key Account Manager for a B2B SaaS product company to manage existing enterprise and mid-market clients. This role carries end-to-end ownership of renewals, retention, upsell, cross-sell, and account expansion, along with senior stakeholder and commercial ownership.

Mandatory Requirements

• 6+ years of hands-on experience in Account Management / Customer Success managing existing enterprise or mid-market clients
• Proven revenue ownership including renewals, retention, upsell, cross-sell, and expansion
• Strong experience managing CXO / senior stakeholders, QBRs, governance, and strategic discussions
• Ownership of enterprise commercials, pricing, renewals, and negotiations
• Hands-on experience using CRM tools such as Salesforce, HubSpot, or Zoho
• Background strictly from B2B SaaS product companies

Key Responsibilities

• Own account P&L including retention, expansion, NRR, and CSAT
• Build and manage multi-stakeholder relationships across business, product, and procurement teams
• Drive product adoption through structured success plans and QBRs
• Identify and close upsell and cross-sell opportunities
• Lead contract renewals and commercial negotiations
• Maintain accurate forecasts, account plans, and stakeholder mapping in CRM
• Proactively manage churn risk and escalation resolution

Job Type: Full-time

Pay: ₹1,900,000.00 - ₹2,500,000.00 per year

Experience:

• Account Management / Customer Success: 7 years (Required)

Work Location: In person