Key Account Manager

Job Title: Key Account Manager – IT Sector
Job Type: Full-time

About the Role

We are seeking an experienced and results-driven Key Account Manager (KAM) to manage and grow strategic client relationships in the IT sector. The ideal candidate will be responsible for maintaining long-term relationships with key clients, ensuring client satisfaction, and driving revenue growth through effective account management and solution-based selling.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients in the IT domain.
• Understand client requirements and provide tailored IT solutions to meet their business objectives.
• Act as the primary point of contact between clients and internal teams.
• Identify opportunities for account growth, cross-selling, and up-selling IT products and services.
• Collaborate with technical, sales, and delivery teams to ensure smooth project execution.
• Conduct regular meetings and reviews with clients to ensure satisfaction and address concerns proactively.
• Track account performance, prepare reports, and present insights to management.
• Stay updated on industry trends, emerging technologies, and competitors’ offerings.
• Meet or exceed quarterly and annual revenue targets.

Requirements

• Proven experience as a Key Account Manager, Client Relationship Manager, or Business Development Manager in the IT or Technology sector.
• Strong understanding of IT products, services, and solutions (software, cloud, infrastructure, etc.).
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• Analytical mindset with problem-solving abilities.
• Bachelor’s/Master’s degree in Business Administration, IT, Computer Science, or a related field.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and leadership development.
• Exposure to leading-edge technologies and global clients.
• A collaborative, innovative, and supportive work environment.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Ability to commute/relocate:

• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Client Relationship Manager: 2 years (Required)

Language:

• English (Required)

Location:

• Salt Lake, Kolkata, West Bengal (Preferred)

Work Location: In person