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KDP Support Analyst, Books

KDP Support Analyst, Books

Amazon

2 - 5 years

4 - 7 Lacs

chennai

Posted:11 hours ago| Platform:

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Skills Required

c++ team management arcgis cargo handling canoe android gps automotive infotainment autocad microstation google maps gis sales management computer navigation shipping bluetooth writing geographical information system maritime communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process and respond to email, phone, and chat contacts received from KDP website users
Demonstrate clear and polite written and verbal communication Maintain a positive and professional demeanor at all times Meet or exceed all quality, productivity, and time management goals as set by management. Follow all site performance and behavior expectations as outlined by management. Demonstrate an appropriate sense of urgency for email response times and phone chat service levels Follow company policies and processes in order to process customer requests appropriately Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience Escalate customer issues appropriately and in a timely manner Proactively communicate system process issues Proactively strive to drive improvement to the internal and external processes to enhance the customer experience Contact appropriate teams as needed for systemic issues Detail oriented and process focused. Must be able to follow processes and document research interactions in clear and concise manner. Flexibility to work shifts including overnight and weekends Should be willing to work from the office as VCC is not available. Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails. Adequate communication skills. Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions. Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet. Must possess analytical skills Must be able to research, replicate, categorize, and document customer issues to identify understand their problems. Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions Must have high speed internet services that comply with the below recommendation:

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KDP Support Analyst, Books