AR Associate (Denial Management Non-Voice)

Company:

About HRCS Services Pvt. Ltd.

HRCS is a leading healthcare revenue cycle management partner, delivering accurate, compliant, and efficient billing solutions to US healthcare providers. We specialize in AR follow-up, denial management, payment posting, and charge entry, ensuring operational excellence and client satisfaction.

Role Summary:

The AR Associate (Denial Management – Non-Voice) will be responsible for reviewing, analyzing, and resolving denied medical claims through online research and payer portals. The role requires strong analytical skills, attention to detail, and knowledge of US healthcare denial management to maximize claim resolution and reduce outstanding AR.

Key Responsibilities:

• Review and analyze denied claims to determine the root cause.
  
• Work on payer portals and client systems to resolve denials.
  
• Accurately update claim status, actions taken, and next steps in the billing system.
  
• Apply denial management strategies to reduce AR and improve cash flow.
  
• Identify and escalate complex denials to Team Leader/Manager.
  
• Collaborate with internal teams (Charge Entry, Payment Posting, AR) for quick resolution.
  
• Ensure adherence to client-specific SLAs, quality standards, and TAT.
  
• Maintain HIPAA compliance and organizational policies at all times.
  
• Participate in process improvement and knowledge-sharing sessions.
  

Key Skills & Competencies:

• Strong knowledge of US healthcare RCM, particularly AR & denial management.
  
• Ability to analyze denial trends and interpret EOBs/ERAs.
  
• Good written communication and documentation skills.
  
• Strong research skills using payer websites/portals.
  
• High accuracy and attention to detail.
  
• Problem-solving and analytical thinking.
  
• Proficiency in MS Office and medical billing systems.
  

Qualifications & Experience:

• Graduate in any discipline (preferably life sciences, healthcare, or related field).
  
• 2–4 years of experience in US healthcare RCM, with at least 1–2 years in denial management (non-voice).
  
• Familiarity with multiple specialties and payers preferred.
  

Why HRCS?

• Opportunity to work with leading US healthcare providers.
  
• Career growth in a fast-expanding RCM organization.
  
• Learning-oriented and employee-focused culture.
  
• Competitive salary with performance-based incentives.