Job Title: Customer Service Representative Location: Bengaluru Department: Operations About Bolt.Earth: Bolt.Earth is a new-age startup focused on enabling cleaner mobility across emerging markets. Since our inception in 2017, we have installed over 37000+ charging points across 1700+ cities in India, serving 224k+ active users and dispensing 2,300MWh+ of energy. Our reliable and efficient network supports the growing number of EVs on the road. We offer a comprehensive range of Level 1, Level 2, and Level 3 chargers to cater to every vehicle type and need, breaking down barriers to EV ownership. Our user-friendly mobile app allows EV users to easily locate, book, and pay for charging stations, providing real-time data on availability, usage patterns, and costs. Why We Exist Were on a mission to power the future of mobility by building the world’s largest and most trusted EV charging network—one that’s seamless, reliable, and accessible to all. What Drives Us A future where range anxiety is a thing of the past. Where charging stations are as common as gas stations—on every corner, every road, from bustling city centers to the most remote destinations. Wherever your journey takes you, we ensure you’re powered up and ready to go. How We Make It Happen By delivering cutting-edge, affordable, and user-friendly charging solutions that make EV adoption effortless. We are building a connected ecosystem that empowers individuals, businesses, and entire communities to embrace electric mobility with confidence. Because the future isn’t just electric—it’s limitless. Job Overview: We're looking for a passionate and customer-obsessed individual to join our team as an NPS & Happy Calling Customer Delight Executive. In this role, you’ll be the voice of Bolt.Earth to our users, gathering actionable feedback and spreading positive energy by connecting with satisfied customers. Your work will help shape our product, improve customer experiences, and build loyalty across our EV user base. Key Responsibilities: Conduct outbound calls to customers post- installation and service or interaction to gather feedback. Drive NPS (Net Promoter Score) surveys and ensure feedback is accurately captured. Identify promoters, passives, and detractors; escalate issues or suggestions to relevant departments. Perform “happy calling” to customers with positive experiences to reinforce satisfaction and loyalty. Maintain clear documentation and reports on feedback, trends, and recurring issues. Collaborate with customer support, product, and operations teams to close the feedback loop. Assist in creating monthly reports and presentations based on feedback analytics. Qualifications & Skills : 0–2 years of experience in customer experience, telecalling, or feedback-related roles. Excellent verbal communication skills in English and regional languages (Kannada, Hindi, Malayalam, Tamil, Telugu). Empathetic listener with a customer-first mindset. Basic understanding of NPS metrics and customer experience best practices. Comfortable working with CRM tools and spreadsheets. Passion for sustainability, EVs, and clean tech is a plus! Why Join Us? Drive the EV Revolution: At Bolt.Earth, you’re not just working—you’re shaping the future of mobility. Be part of a movement that’s making electric vehicles smarter, safer, and seamlessly connected. Innovate Without Limits: We thrive on bold ideas and breakthrough innovations. Here, your creativity and passion will fuel next-gen EV technology and change how the world moves. Fast-Paced Growth, Real Impact: Work in a high-energy startup that moves fast, builds faster, and makes decisions backed by data. Your contributions won’t just be noticed—they’ll shape the industry. Collaborate with the Best: Join a dynamic, diverse team of problem-solvers, tech disruptors, and visionaries who challenge the status quo every day. Learn, Lead, and Elevate: Whether you're an expert or just starting, our culture of continuous learning and mentorship will empower you to push boundaries and grow exponentially. More Than Just a Job: Be part of something bigger—where your work isn’t just a task, but a mission to redefine mobility for the world. Perks & Benefits: Why You’ll Love Working Here Make an Impact: Be part of a mission-driven company accelerating the future of sustainable mobility. Your work directly contributes to the EV revolution! Fast-Track Your Career: In a rapidly growing industry, your potential is limitless. We provide growth opportunities, upskilling programs, and mentorship to fuel your success. Your Well-being Matters: Stay at your best with comprehensive wellness benefits. A thriving you means a thriving Bolt.Earth! Competitive Pay & Referral Rewards: Get compensated well for your work and bring in like-minded talent—because great people know great people! Learn, Evolve, Lead: From expert-led training sessions to exclusive industry insights, we invest in your learning and development every step of the way. EV Ownership Made Easy: Dream of owning an EV? We’ll cover your monthly installments, and you’ll get a FREE Bolt.Earth charger to power up at home! Comprehensive Coverage: Top-tier medical, personal accident, and term life insurance to keep you and your loved ones secure. Exclusive Perks: Special friends & family discounts on Bolt.Earth products—because great tech should be shared! Work Your Way: Flexible schedules that let you balance work and life on your terms. Play & Unwind: From gaming zones to recreational activities—because a little fun fuels big ideas. Team Bonding: Enjoy dedicated allowances for team outings and experiences that bring us closer. Fuel for Innovation: Unlimited snacks & beverages to keep your energy high and creativity flowing. Community & Connections: Get access to Bolt.Earth’s exclusive internal clubs and be part of something bigger. Join us and be a driving force in the EV revolution!
