Junior Technical Support-ICT

Job Summary

Key Responsibilities

• Respond to technical support requests from staff and students via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to desktops, laptops, printers, projectors, and basic networking.
• Assist in the installation, configuration, and maintenance of software and hardware.
• Provide support for internet connectivity, LAN/Wi-Fi issues, and email access problems.
• Maintain inventory records for ICT equipment and coordinate with vendors for repairs or replacements.
• Help set up ICT infrastructure for classrooms, labs, and events.
• Ensure systems are regularly updated with security patches and antivirus protection.
• Escalate unresolved issues to senior technical staff or IT administrators as necessary.
• Assist in creating basic user guides or documentation for frequently asked technical questions.
• Maintain logs of daily support activities and report recurring issues to the IT Manager.
  

Qualifications

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
• 0–2 years of experience in a similar IT support or helpdesk role.
• Basic knowledge of Windows/Linux OS, MS Office, networking, and troubleshooting tools.
  

Key Skills

• Good problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation
• Ability to multitask and handle routine IT support requests efficiently
• Willingness to learn and adapt to new technologies