Junior Technical Support-ICT

Job Summary:

The Junior Technical Support – ICT is responsible for providing first-level technical assistance and support for computer systems, hardware, software, and network-related issues. The role involves responding to support tickets, troubleshooting basic ICT problems, and assisting with system maintenance and upgrades to ensure smooth and secure IT operations.

Key Responsibilities:

• Respond to technical support requests from staff and students via phone, email, or ticketing system.

• Troubleshoot and resolve issues related to desktops, laptops, printers, projectors, and basic networking.

• Assist in the installation, configuration, and maintenance of software and hardware.

• Provide support for internet connectivity, LAN/Wi-Fi issues, and email access problems.

• Maintain inventory records for ICT equipment and coordinate with vendors for repairs or replacements.

• Help set up ICT infrastructure for classrooms, labs, and events.

• Ensure systems are regularly updated with security patches and antivirus protection.

• Escalate unresolved issues to senior technical staff or IT administrators as necessary.

• Assist in creating basic user guides or documentation for frequently asked technical questions.

• Maintain logs of daily support activities and report recurring issues to the IT Manager.

Qualifications:

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field.

• 0–2 years of experience in a similar IT support or helpdesk role.

• Basic knowledge of Windows/Linux OS, MS Office, networking, and troubleshooting tools.

Key Skills:

• Good problem-solving and analytical skills

• Strong communication and interpersonal abilities

• Customer service orientation

• Ability to multitask and handle routine IT support requests efficiently

• Willingness to learn and adapt to new technologies