Junior Relationship Manager

Company Description

OLL is pioneering a hands-on, practical approach to education, aiming to foster a culture of lifelong learning and create a billion daily active learners. With over 20,000 students taught daily across India and more than 8 countries online, OLL focuses on delivering essential 21st-century skills, such as AI, Robotics, Coding, Entrepreneurship, and Financial Literacy. The organization also runs the Skill Tank TV show on CNBC TV18, a platform showcasing students business ideas. Additionally, through the Skill Bharat Association and its annual Skill Bharat Samman awards, OLL is driving a nationwide initiative to revolutionize skill development in education.

Role Description

This is a full-time, on-site role based in Mumbai for a Relationship Manager. The Relationship Manager will be responsible for building and maintaining strong relationships with clients and stakeholders, identifying client(school) needs and offering personalized solutions. Daily tasks include coordinating client communication, addressing their queries and ensuring a seamless onboarding experience for new clients. The candidate will also assist in developing strategies to enhance client satisfaction and promote long-term engagement with the organization.

Qualifications

• Strong interpersonal skills, including the ability to build and maintain relationships effectively
• Excellent communication and presentation skills, along with active listening abilities
• Organizational and multitasking skills to handle day-to-day operations and prioritize tasks
• Problem-solving skills and the ability to provide tailored solutions to client needs

• Required to visit schools in and around Mumbai regularly.

• A proactive approach and a team-oriented mindset when working with internal departments
• Proficiency in business communication tools and customer relationship management (CRM) platforms
• Experience in customer relations or account management is an advantage
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field