Junior Manager Traffic Control - Bangalore (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We’re looking for a motivated and driven Junior Manager – Traffic Control (India) to help shape and grow our operations team, drive efficiencies, and directly influence FlixBus’s success in India. This role will play a key part in scaling our Traffic Control operations across South India while collaborating closely with global teams. This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch.

This is a hybrid role based in Bangalore, requires travel and has 24/7 rotational shifts.

About the Role

• Support and grow the South India Traffic Control Team, fostering a high-performance, collaborative culture.
• Define, develop, and implement SOPs aligned with global policies and regional needs.
• Collaborate with Smart Operations at HQ to drive digital transformation and automation.
• Train and coach team members on process updates, ensuring quality and consistency.
• Monitor and analyze KPIs (CSAT, AHT, Process Utilization) to maintain operational excellence.
• Lead onboarding of new team members and oversee quality assurance in daily operations.
• Work with cross-functional teams and stakeholders to streamline workflows and improve efficiency.
• Provide on-call support, lead crisis management, and work flexible rotational shifts including nights and weekends.

About You

• Minimum 6+ years of experience in Customer Service, preferably in the travel, mobility, or transport industry.
• Strong understanding of customer service operations and KPIs (e.g., SLA, CSAT, AHT, Utilization).
• Assertive and calm under pressure, especially in high-stress or crisis situations.
• Highly organized, proactive, and capable of working independently.
• Excellent verbal and written communication skills.
• Strong team player with a collaborative mindset.
• Demonstrates a high commitment to safety and customer satisfaction.
• Fluent in English and Hindi; knowledge of Tamil/Telugu/Kannada or other regional languages is a plus.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 30 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location,

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!