City: Bangalore Department: Operations Recruiter: Tavleen Bindra At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We’re looking for a motivated and driven Junior Manager – Traffic Control (India) to help shape and grow our operations team, drive efficiencies, and directly influence FlixBus’s success in India. This role will play a key part in scaling our Traffic Control operations across South India while collaborating closely with global teams. This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch. This is a hybrid role based in Bangalore, requires travel and has 24/7 rotational shifts. About the Role Support and grow the South India Traffic Control Team, fostering a high-performance, collaborative culture. Define, develop, and implement SOPs aligned with global policies and regional needs. Collaborate with Smart Operations at HQ to drive digital transformation and automation. Train and coach team members on process updates, ensuring quality and consistency. Monitor and analyze KPIs (CSAT, AHT, Process Utilization) to maintain operational excellence. Lead onboarding of new team members and oversee quality assurance in daily operations. Work with cross-functional teams and stakeholders to streamline workflows and improve efficiency. Provide on-call support, lead crisis management, and work flexible rotational shifts including nights and weekends. About You Minimum 6+ years of experience in Customer Service, preferably in the travel, mobility, or transport industry. Strong understanding of customer service operations and KPIs (e.g., SLA, CSAT, AHT, Utilization). Assertive and calm under pressure, especially in high-stress or crisis situations. Highly organized, proactive, and capable of working independently. Excellent verbal and written communication skills. Strong team player with a collaborative mindset. Demonstrates a high commitment to safety and customer satisfaction. Fluent in English and Hindi; knowledge of Tamil/Telugu/Kannada or other regional languages is a plus. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family. Work from (M)Anywhere : Depending on your role, work from another location for up to 30 days per year. Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life. Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills. Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!

City: Delhi Department: Operations Recruiter: Tavleen Bindra About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Associate Operations Manager (contractual role). Based in Delhi , this is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Parking and Fleet management Inspections and Checks: Conduct rigorous vehicle inspections and mystery checks and document findings Site Visits and Support: Regularly visit curbside stops and address challenges Support with the branding of the curbside stops Distribution and Inventory: Oversee the organized distribution of bus equipment and items, track inventory levels, and coordinate timely reorders with vendors. GoLive Activities: Collaborate with cross-functional teams and provide support for the launch and increase offline ticket sales share from the particular city. Quality and Safety Enforcement: Enforce strict adherence to quality and safety standards among bus partners and conduct regular audits About You 2 years’ hands-on experience in intercity travels operations company. Fluency in English & Hindi. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

City: Bangalore Department: Operations Recruiter: Tavleen Bindra About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Associate Operations Manager (contractual role). Based in Bangalore , this is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Parking and Fleet management Inspections and Checks: Conduct rigorous vehicle inspections and mystery checks and document findings Site Visits and Support: Regularly visit curbside stops and address challenges Support with the branding of the curbside stops Distribution and Inventory: Oversee the organized distribution of bus equipment and items, track inventory levels, and coordinate timely reorders with vendors. GoLive Activities: Collaborate with cross-functional teams and provide support for the launch and increase offline ticket sales share from the particular city. Quality and Safety Enforcement: Enforce strict adherence to quality and safety standards among bus partners and conduct regular audits About You 2 years’ hands-on experience in intercity travels operations company. Fluency in English, Hindi, Tamil, Telugu. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment ; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

City: Bangalore Department: Operations Recruiter: Tavleen Bindra About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Fleet Coordinator (Contractual) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. Expected to start within the Month of August 2025. This is a travel extensive role, you will be responsible of managing backend operations of assigning buses to different routes and coordinating driver & host schedules with the bus partners' and report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Coordinate driver and host schedules with the BP. Manage bus assignments and handle breakdowns by arranging alternates and shifting passengers. Serve as the primary point of contact between TCs and the Multiplicator team Coordinate with Traffic control for daily issues, and monitor route deviations Track and report violations, generate and share daily operational reports with Bus partners. Provide insights on necessary route adjustments, Manage and update stop and boarding point coordinates. Vigilantly monitor and report any illicit activities to maintain operational integrity. Ensure completion of training program and Initiate background verification process. Ensure completion of boarding point handouts. About You 3-4 years’ hands-on experience in intercity travels operations company. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. Strong geographical knowledge of South India and willingness to travel regularly You are fluent in English, Hindi, Kannada, Tamil, Telugu. You are communicative and a team player. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

City: Chennai Department: Operations Recruiter: Tavleen Bindra About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Bus Captain /Host – Contractual basis. This is a travel extensive role, you will be based in Chennai but would frequently travel between Chennai & Kerala on a weekly basis. Your travel would include bus trips weekly basis to understand the operational issues & training of hosts given by bus partners. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Execute and oversee daily operations of ongoing strategic initiatives.Liaise with third-party vendors to ensure smooth operations and resolve any issues promptly. Oversee the management of various waiting lounges to ensure they meet our standards for comfort and customer service. Manage operations at various bus stations and stops to ensure efficiency and customer satisfaction. Act as the account manager for all rest stops across India, fostering strong relationships and ensuring high service standard. Conduct regular analysis of our operational processes. About You 0-1 years’ experience in operations, preferably in an intercity travel operations, logistics or last mile company. Fluency in English, Hindi, Tamil, Telugu. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. This is a travel extensive role, you will be based in Chennai but would frequently travel between Chennai & Kerala on a weekly basis. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

City: Chennai Department: Operations Recruiter: Tavleen Bindra About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Bus Captain /Host – Contractual basis. This is a travel extensive role, you will be based in Chennai but would frequently travel between Chennai & Kerala on a weekly basis. Your travel would include bus trips weekly basis to understand the operational issues & training of hosts given by bus partners. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Execute and oversee daily operations of ongoing strategic initiatives.Liaise with third-party vendors to ensure smooth operations and resolve any issues promptly. Oversee the management of various waiting lounges to ensure they meet our standards for comfort and customer service. Manage operations at various bus stations and stops to ensure efficiency and customer satisfaction. Act as the account manager for all rest stops across India, fostering strong relationships and ensuring high service standard. Conduct regular analysis of our operational processes. About You 0-1 years’ experience in operations, preferably in an intercity travel operations, logistics or last mile company. Fluency in English, Hindi, Tamil, Telugu. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. This is a travel extensive role, you will be based in Chennai but would frequently travel between Chennai & Kerala on a weekly basis. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

City: Delhi Department: Operations Recruiter: Amber Adaszkiewicz About the job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations in North India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Fleet Coordinator (Contractual) for Delhi location who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. Expected to start within the Month of August 2025. This is a travel extensive role, you will be responsible of managing backend operations of assigning buses to different routes and coordinating driver & host schedules with the bus partners' and report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including bus operations and related logistics, ground operational excellence, data analysis and vendor management processes! About The Role Coordinate driver and host schedules with the BP. Manage bus assignments and handle breakdowns by arranging alternates and shifting passengers. Serve as the primary point of contact between TCs and the Multiplicator team Coordinate with Traffic control for daily issues, and monitor route deviations Track and report violations, generate and share daily operational reports with Bus partners. Provide insights on necessary route adjustments, Manage and update stop and boarding point coordinates. Vigilantly monitor and report any illicit activities to maintain operational integrity. Ensure completion of training program and Initiate background verification process. Ensure completion of boarding point handouts. About You 3-4 years’ hands-on experience in intercity travels operations company. Team player with strong interpersonal skills & stakeholder management skills. Ability to analyse data and identify trends to improve operational efficiency. Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration. Strong geographical knowledge of North India and willingness to travel regularly You are fluent in English, Hindi. You are communicative and a team player. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]