Junior IT Support Technician

Job Title: Junior IT Support Executive

Location: Madurai
Company: Elysian Intelligence Business Solutions

Experience: 1 year

About Us:

Elysian Intelligence Business Solutions is a dynamic IT services company based in Madurai, specializing in delivering innovative technology solutions to our clients. We are committed to fostering a collaborative work environment where our team members can grow and excel.

Job Summary:

We are seeking a motivated Junior IT Support Executive with approximately 1 year of experience to join our IT team. The ideal candidate will assist in managing day-to-day technical support tasks, ensuring smooth IT operations, and providing excellent user support to internal teams and clients.

Key Responsibilities:

• Provide prompt and effective first-level technical support to end-users, both remotely and onsite.
• Troubleshoot and resolve common hardware, software, and network-related issues.
• Assist in installing, configuring, and maintaining IT equipment such as desktops, laptops, printers, and peripherals.
• Monitor IT infrastructure to ensure uptime and performance.
• Escalate complex issues to senior IT team members or external vendors when necessary.
• Maintain and update IT documentation, including support logs and system configurations.
• Support software installations, patches, and updates as part of routine maintenance.
• Manage user accounts, permissions, and access controls within various systems.
• Participate in IT projects and initiatives to improve system efficiency and security.
• Follow company IT policies, security protocols, and best practices.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 1 year of experience in IT support or a similar role.
• Basic understanding of computer hardware, operating systems (Windows/Linux), and office productivity software.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Strong problem-solving skills with a customer-focused approach.
• Good verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Skills:

• Experience with ticketing systems and remote support tools.
• Knowledge of Active Directory, Office 365, and antivirus solutions.
• Basic scripting or automation skills will be a plus.

What We Offer:

• Opportunity to work with a growing, innovative IT company.
• Supportive work environment focused on learning and development.
• Competitive salary and benefits.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person