Junior Executive

As a Junior Executive at Malabar Gold & Diamonds, your role involves achieving individual sales targets and executing company strategies to enhance store profits. You will greet customers warmly, understand their requirements, and guide them to suitable products while influencing their buying decisions. Here are your key responsibilities: - Engage with customers through suggestive selling to boost sales and build their confidence. - Conduct remote selling activities as requested by superiors to maximize customer reach. - Prioritize selling of aged stock to minimize inventory while maintaining customer satisfaction. - Cross-sell and promote products to HNI customers across all categories. - Handle customer queries and complaints effectively, ensuring customer satisfaction. - Educate customers on Malabar Promises, product details, and benefits to enhance their shopping experience. - Pack products in front of CCTV cameras for online orders to maintain security protocols. - Process customer returns and old gold, ensuring quality checks and adherence to terms and conditions. - Gather customer feedback and share it with the Manager for continuous business improvement. - Maintain an accurate customer database by entering details after each purchase. - Verify product details, weight, and invoices post-sale to provide customers with accurate information. In addition to your responsibilities, you will also be involved in: - Informing customers about special offers and enrolling them in various schemes. - Coordinating customer orders with SCM/MBMG via OMS software for timely delivery. - Managing daily stock count, transfers, and inventory replenishment. - Ensuring compliance with visual merchandising guidelines and maintaining product display quality. - Generating customer leads, increasing footfall, and supporting marketing initiatives. - Adhering to company grooming standards, SOPs, and cost-effective practices. - Preparing sales reports for senior management and participating in people development activities. Your role will be in the Retail Sales functional area based in Vapi, Gujarat, India. The educational qualification required is HSC with 2 to 3 years of experience. The salary range is as per industry standards. As a Junior Executive, you will play a crucial role in driving sales, enhancing customer experience, and contributing to the overall success of Malabar Gold & Diamonds.,