Junior Customer Success Executive

Job Description

We are seeking a highly motivated and experienced Customer Success Executive to join our dynamic team. The successful candidate will be responsible for ensuring customer satisfaction and driving customer success. The Customer Success Executive will work closely with our clients to understand their needs and provide them with exceptional service and support. This role requires excellent communication skills, a strong customer focus, and the ability to build and maintain relationships with clients. You will: Build and maintain strong relationships with clients, acting as their primary point of contact. Understand client needs and provide tailored solutions to ensure customer success. Proactively engage with clients to identify opportunities for upselling and cross-selling. Collaborate with internal teams to resolve customer issues and ensure timely resolution. Conduct regular check-ins with clients to assess their satisfaction and address any concerns. Provide training and support to clients on our products and services. Monitor customer usage and identify areas for improvement or additional training. Prepare and deliver reports on customer success metrics to management. Stay up-to-date with industry trends and best practices in customer success. Essential Requirements Bachelordegree in any field. 1-3 years of experience in a customer success role. Good communication and interpersonal skills. Strong problem-solving and analytical abilities. Proven track record of building and maintaining customer relationships. Ability to work independently and as part of a team. Ability to adapt to a fast-paced and changing environment. Desirable Requirements Experience with retail ERP. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon related sporting events Quarterly Coffee with CEO and more