Jr/Sr Technical Support Advisor

Mind map IT Solutions

1 - 5 years

0 Lacs

punjab

Posted:4 days ago| Platform: Shine logo

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Skills Required

google drive dropbox troubleshooting storage management integration verbal communication written communication cloud storage platforms onedrive account setup backup scheduling desktop apps mobile apps

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Advisor, you will be assisting US customers with troubleshooting cloud storage platforms such as Google Drive, Dropbox, and OneDrive. Your role will involve helping users recover lost files, resolve sync errors, and address permissions issues. Additionally, you will provide support for account setup, storage management, and backup scheduling. You will also guide customers through the integration of these platforms with desktop and mobile apps. Key Responsibilities: - Help users recover lost files, sync errors, and permissions issues. - Provide support for account setup, storage management, and backup scheduling. - Guide customers through integration with desktop/mobile apps. Qualifications Required: - Basic understanding of cloud storage services. - Excellent verbal and written English communication. - 1 year of technical support or BPO experience preferred.,

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Jr/Sr Technical Support Advisor