Jr/Sr Technical Support Advisor Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

You will be joining as a Technical Support Advisor to assist US customers in troubleshooting cloud storage platforms such as Google Drive, Dropbox, and OneDrive. Your primary responsibilities will include helping users recover lost files, address sync errors, permissions issues, provide support for account setup, storage management, and backup scheduling, as well as guiding them through integration with desktop and mobile apps. To excel in this role, you should have a basic understanding of cloud storage services, possess excellent verbal and written English communication skills, and ideally have at least 1 year of technical support or BPO experience. This is a full-time, permanent position based in Mohali, India, with night shift timings aligned with US time zones. You will be required to work in person at the designated location. If you are passionate about assisting customers, resolving technical issues, and have a knack for cloud storage solutions, this opportunity offers a platform for you to grow and thrive in a dynamic work environment.,

Posted 2 weeks ago

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EMC Storage and Backup Administrator Softtek

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Must Have Experience with Windows and Linux server environments Proficiency with Veeam Backup and Replication Familiarity with Azure Backup and/or AWS Backup services Basic knowledge of SAP infrastructure in cloud environments Hands-on experience with VxRail hyperconverged infrastructure Understanding of storage protocols (iSCSI, NFS, SMB) Experience with backup scheduling, retention policies, and recovery procedures Familiarity with Azure and/or AWS native storage services (Blob, S3, EBS, etc.) Knowledge of monitoring tools for backup success/failure reporting High sense of urgency and ownership Team collaboration and knowledge sharing Good English communication skills (written and spoken) Customer focus and service excellence mindset Analytical thinking and problem-solving attitude Nice To Have Scripting skills for automation (PowerShell, Bash) Show more Show less

Posted 3 weeks ago

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Commvault Backup Engineer, Indus Systems & Services

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Backup and Recovery Specialist, your main responsibilities will include implementing, configuring, and maintaining backup and recovery systems, encompassing both hardware and software. You will be tasked with ensuring that backups are scheduled and monitored effectively, running according to the set schedule, and validating their integrity. In addition, you will be responsible for developing disaster recovery plans, documenting them, and conducting regular drills to test their effectiveness. Your role will involve troubleshooting and resolving any backup failures, performance issues, or other problems related to backup and recovery that may arise. Furthermore, you will be expected to perform file restores and data recovery as required, as well as ensuring compliance with data protection and retention policies while maintaining the security of backup systems. Documentation will play a crucial part in your daily tasks, as you will be responsible for creating and maintaining documentation related to backup and recovery procedures, configurations, and troubleshooting steps. You will also need to generate reports on backup status, performance, and adherence to Service Level Agreements (SLAs). Collaboration will be key in your role, as you will work closely with other IT teams to optimize backup and storage solutions and address any cross-functional issues that may arise. Capacity planning will also fall under your purview, requiring you to anticipate future storage needs and ensure that sufficient capacity is available for backups. Lastly, staying updated with industry trends and new technologies related to backup and recovery will be essential to ensure that you are equipped with the latest knowledge and skills in this field.,

Posted 2 months ago

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