Jr. Technical Support Engineering (PKI, JAVA & Python)-(Onsite -Gurugram)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

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What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading trainings.

Job Summary

Junior Technical Support Engineer

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

• Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Java and Python-based applications.
• Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
• Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
• Write and maintain support documentation, knowledge base articles, and diagnostic tools.
• Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in a technical support or engineering role.
• Proficient in

  Java

  and

  Python

  for debugging and scripting tasks.
• Understanding of

  PKI concepts

  including X.509 certificates, SSL/TLS, digital signatures, and keystores.
• Familiarity with tools such as keytool, openssl, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience working with REST APIs, and tools like Postman.
• Exposure to Linux/Unix environments and command-line tools.
• Understanding of secure coding practices and security-first design.
• Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Job type: Onsite -Gurugram

Job Location: India