64641 Jobs in Mumbai - Page 9

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Continuously monitor network traffic and system logs to identify signs of potential security threats or anomalies. Formulate hypotheses about potential threats based on analysis of existing data and threat intelligence. Collect and analyze data from various sources, including logs, network traffic, and security tools, to validate or refute hypotheses. Identify patterns and behaviors that may indicate malicious activity, such as unusual traffic patterns or unauthorized access attempts. Utilize a variety of cybersecurity tools and technologies, including SIEM, UEBA, PCAP, NBAD, etc. Document findings, actions taken, and recommendations in detailed reports for internal stakeholders and management. Recommend improvements to security policies, procedures, and controls based on threat hunting insights. Academic Qualifications and Certifications: Bachelor's degree, Information Security, or a related field. 5+ years of experience Relevant certifications: CEH/CSA is must Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Create and maintain security playbooks for automating incident response procedures. Analyze security incidents and determine automation opportunities. Continuously improve existing playbooks for efficiency and effectiveness. Conduct thorough testing and validation of playbooks to ensure accuracy. Develop integrations with various security tools, systems, and APIs. Map data flows between different systems and ensure data consistency. Create custom scripts and connectors to facilitate integrations. Implement robust error handling and troubleshooting mechanisms for integrations. Academic Qualifications and Certifications: Bachelor's degree, Information Security, or a related field. 6+ years of experience Relevant certifications: Splunk SOAR certified automation developer certification is must. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and Workplace type : On-site Working

General requirements Excellent written and verbal communication skills Proven track record of successful and timely delivery of assigned tasks. Handling client & team escalation. Technical Capabilities Minimum of 5-6 years hands-on experience on wireless networking (implementation & support in networking domain) Experience with wired and wireless packet capture/analysis tools is highly desired. Experience in tools like Ekahau, Hamina Experience in NAC is added advantage Wireless network optimization & monitoring Experience on Arista Equipment is added advantage Designing, deploying, configuring, troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients.  - Wireless mesh networking - 802.11a/b/g/n/ac/ax - RF fundamentals / MIMO - Wireless security (WPA2, WPA3) - Authentication frameworks - EAP, PEAP, EAP-TLS - POE/POE+, AAA/RADIUS -DHCP, DNS, ACL, ARP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1D), VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EoGRE Knowledge on Arista Clodvision-CUE and Campus Product will have added advantage Device Upgrade e.g. OS patch, vulnerability for Arista Devices Network audit: Configuration review and compliance. . Show more Show less

Job Purpose: The Junior Copywriter is responsible for Pollen maintaining position in the market by contributing to: ● Success of the assigned client account by providing clutter-breaking brand strategy and effective execution of the strategy ● Acquisition of new client accounts by providing clutter-breaking brand strategy during pitches ● Creation of innovative, creative solutions across platforms ● Smooth inter-department collaboration Role Responsibilities & Deliverables: 1. Strategic ● Work with content partners to generate new concepts and opportunities ● Create case studies along with the Account Management team to be used for award entries, partnerships and pitches 2. Communication & Coordination: ● Attend mid-size campaign briefs by the Account Management team ● Meet clients every fortnight to understand clients satisfaction with creative strategy and execution and build relationship 3. Creative Strategy: ● Decode briefs along with the account management team ● Brand strategy & execution plan basis the decoded client brief for campaigns ● Brand strategy for new client pitches ● Pitch mid-size campaigns to clients along with the Account Management team ● Experiment with new content formats that can be utilized for client pitches, client briefs and new partnerships ● Search for new trends and insights that can be utilized for client pitches, client briefs and new partnerships 4. Creative Execution: ● Create contextual, innovative content ● Collaborate with functional teams for executing client briefs ● Work closely with arts & graphics, video and production teams to co-create content Show more Show less

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Responsibilities Client Acquisition & Relationship Management : Identify and engage potential clients in the IT sector, build and maintain strong relationships, and understand their staffing needs. Sales Strategy Development : Develop and implement effective sales strategies to meet revenue targets, including market research, lead generation, and competitive analysis. Team Leadership & Training : Lead and mentor a team of recruitment consultants, providing guidance, training, and performance evaluations to ensure high productivity and client satisfaction. Recruitment Process Oversight : Oversee the end-to-end recruitment process, from job requisition to candidate placement, ensuring timely and quality service delivery. Market Intelligence & Reporting : Monitor industry trends, competitor activities, and client feedback to adjust strategies accordingly. Prepare regular sales reports and forecasts for senior management. Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of sales experience Excellent written and verbal communication skills Show more Show less

Job Description Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Monitor,analyze security events,alerts across various platforms. Investigate potential security incidents,escalate as appropriate,following defined incident response processes. Correlate events from multiple sources to identify patterns or anomalies Required Candidate profile Lead,participate in threat hunting activities to proactively identify potential threats vulnerabilities Serve as the administrator for SOC tools including SIEM, EDR, SOAR,threat intelligence platforms Perks and benefits To be disclosed post interview

Responsibilities: * Manage client relationships * Meet revenue targets * Identify new business opportunities * Develop sales strategies * Collaborate with marketing team

Responsibilities: Handle end-to-end export documentation including pre and post shipment. Coordinate with freight forwarders, customs brokers, and shipping lines. Ensure compliance with export laws, regulations, and documentation standards.

Role : Senior Manager/ Manager - Strategy and Development Role Reporting To : Director - Strategy and Development Department : Strategy and Development Location : Mumbai TNS India Foundation is dedicated to enabling economic transformation for the most marginalised people in India. As a Fundraising Senior Manager/ Manager, you will play a pivotal role in securing resources to drive our mission forward, engaging with diverse funders, and building strategic partnerships. Key Responsibilities: The key responsibilities of this role, among others, are: •Co-create and execute the organizational strategy and, more specifically, the fundraising strategy. •Support the end-to-end fundraising journey → undertake research, identify new donors (national + international; corporates, trusts/ foundations, grant-making organizations, family foundations, intermediaries, retail donors), reach out to and meet potential donors, coordinate with internal teams for data and insights, write proposals, respond to RfPs, undertake documentation, manage renewals. •Work closely with program and M&E teams to understand program designs and nuances of operations, and co-create KPIs, LFAs, ToCs and measurement/ impact frameworks. •Undertake research and be aware of trends in the livelihoods and fundraising spaces (national + international). •Working with the team, explore and execute new/ innovative fundraising ideas. •Plan and execute fundraising events. Key Competencies: •Demonstrated commitment to the organization's mission and vision, with a strong drive to achieve impactful outcomes. •Proven presentation and interpersonal communication skills, capable of building rapport and conveying the organization's narrative. •Robust analytical and problem-solving skills, with proficiency in interpreting and utilizing numerical data. •Exceptional organizational and planning skills, with meticulous attention to detail. •Excellent team player with the ability to build and maintain strong relationships with internal and external partners. •Ability to remain calm and effective under pressure, adapting to changing priorities and ambiguous situations. •Strong work ethic and the ability to persevere through setbacks. •High level of patience and understanding when working with diverse stakeholders. Educational Qualifications: MBA/ PGDBM/ MS/ Other post-graduates or graduates with relevant experience. Experience: •Minimum 8-15 years of experience in the development sector/ corporate space •Relevant experience in fundraising/ business development/ consulting/ partnerships will be valued Applications to be sent via email to skandalgaonkar@tnsif.org with Subject line “Senior Manager/ Manager - Strategy and Development” Show more Show less

Interested candidate can share cv on 7428949118 ( what's App only ) Location - Bandra west Experience required - 3+ Max Budget - 10 Lpa 6 days working ( 9:30 to 6 PM , 2nd and 4th Saturday off , Work from office only ) Note - Hiring for E-commerce company We are looking for a skilled and passionate Developer with deep expertise in React , Redux , and Node.js , along with strong proficiency in Tailwind CSS and SQL . You will be responsible for designing, developing, and maintaining scalable and high-performance web applications as part of a collaborative tech team. Key Responsibilities: Design and develop modern, responsive user interfaces using React.js and Tailwind CSS Implement robust application logic and backend APIs using Node.js Manage application state effectively using Redux Optimize SQL queries and manage relational databases for performance and scalability Collaborate with cross-functional teams including UI/UX designers, QA engineers, and product managers Ensure code quality through writing clean, maintainable, and testable code. Troubleshoot, debug, and enhance existing systems and applications Participate in code reviews and team knowledge-sharing sessions Stay up-to-date with emerging technologies and apply best practices in development Show more Show less

Must have Experience launching or scaling a mobile app, preferably iOS New Product Ideation, Go-to-Market Strategy, Competitor Research, User Lifecycle Management, A/B Testing, App Store Optimization (ASO),App Media Buying, App Monetization Required Candidate profile Must have direct experience in pre-launch and post-launch marketing, including user research, positioning, GTM planning etc

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.

Job Title Project Engineer Job Description Summary This role is responsible for managing all aspects related to billing, cost estimation, and quantity surveying and work closely with project managers, engineers, contractors, and other stakeholders to ensure accurate billing, cost control, and adherence to project budgets. Job Description About the Role: Develop and implement QS procedures and practices with contractors addressing units of measure, level of detail, frequency, deliverables, implement SOPs and guidelines for efficient implementation of given assignment. Assist in managing the contract through agreed valuations with the contractor based on site measured work as required. Check the JMRs on site. Study and Read GFC Drawings and technical documents to calculate quantities. Monitor drawing revisions and provide information to update quantities accordingly in the BOQ Verify the bills for all type of Civil works (Industrial/Residential/Commercial etc.) execution procedures and protocols Verify the bills based on IS code for measurement of all type of Civil works Study the QAP Of client and as per QAP Supporting documents needs to check while certify/Checking of bills Measure and support evaluation of variations with contractors and subcontractors by reference to appropriate bill of quantities and rates Prepare recommendations for invoice payments, post-contract cost control and final account Validation of different BOQ items based on Rate analysis Prepare various reports in Excel, Word, and Power point Verify various drawings using AutoCAD Prepare the Monthly/Weekly MIS For the Bill certification Certify bills in line with Contract Conditions, BOQ, GFC Drawing, and relevant IS Codes within stipulated timelines. Bills need to certify within stipulated timelines Participating and attends all review and special meetings Establishes strong linkages and alliances with other agencies Manage client management visit to site while effectively maintaining Client relationship Resolve any issues and solve problems throughout project life cycle Other tasks and assignments as assigned by Operations Manager and Regional Director About You Bachelor's degree in, Civil Engineering, Construction Management, or related field Proven experience as a Quantity Surveyor, Billing Engineer, or similar role in the construction industry Strong knowledge of construction methods, materials, and cost estimation techniques Proficiency in billing systems, and MS Excel for data analysis and reporting Excellent analytical skills with attention to detail and accuracy Effective communication and negotiation abilities Ability to work independently and collaboratively in a fast-paced environment. Familiarity with relevant construction contracts, regulations, and industry standards Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organisation committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. INCO: “Cushman & Wakefield” Show more Show less

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes.

Line of Service Advisory Industry/Sector Not Applicable Specialism Deals Management Level Associate Job Description & Summary About PwC: PricewaterhouseCoopers (PwC) is a leading global consulting firm. For more than 160 years, PwC has worked to build trust in society and solve important problems for clients and the communities in which we live and work. Today we have more than 276,000 people across 157 countries working towards this goal. The US Advisory Bangalore Acceleration Center is a natural extension of our United States based consulting capabilities, providing support to a broad range of practice teams. Our US-owned ACs are fully integrated into our client facing teams and are key to PwC's success in the marketplace. Job Summary: At PwC, we are betting big on data, analytics, and a digital revolution to transform the way deals are done. Analytics is increasingly a major driver of competitive advantages in deal-making, and value creation for private equity owned portfolio companies. PwC brings data-driven insights through advanced techniques to help clients make better strategic decisions, uncover value, and improve returns on their investments. The PwC Deal Analytics & Value Creation practice is a blend of deals and consulting professionals with diverse skills and backgrounds, including financial, commercial, operational, and data science. We support private equity and corporate clients across all phases of the deal lifecycle, including diligence, post-deal, and preparation for exit/divestiture. Our data-driven approach delivers insights in diligence at deal speed, works with clients to improve performance post-deal, and brings a commercial insights lens through third-party and alternative data to help inform decisions. A career in our fast-paced deal analytics practice, a business unit within the PwC deals platform, will allow you to work with top private equity and corporate clients across all sectors on complex and dynamic multi-billion-dollar decisions. Each client, deal, and situation is unique, and the ability to translate data into actionable insights for our clients is crucial to our continued success. Job Description: As an Experienced Associate, you will work as part of a team of problem solvers, helping solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Share and collaborate effectively with others. Contribute to practice enablement and business development activities Learning new tools and technologies if required . Develop/Implement automation solutions and capabilities that are aligned to client's business requirements Identify and make suggestions for improvements when problems and/or opportunities arise. Handle, manipulate and analyze data and information responsibly. Keep up to date with developments in the area of specialism. Communicate confidently in a clear, concise, and articulate manner - verbally and in the materials you produce. Build and maintain an internal and external network. Seek opportunities to learn about how PwC works as a global network of firms. Uphold the firm's code of ethics and business conduct. Preferred Fields of Study/Experience : Bachelor's/ Master’s degree from a reputed institute in Business Administration/Management, Data Science, Data Analytics, Finance, Accounting, Economics, Statistics, Computer and Information Science, Management Information Systems, Engineering, Mathematics A total of 1- 4 years of work experience in analytics consulting and/or transaction services Preferred Knowledge/Skills : Our team is a blend of deals and consulting professionals with an ability to work with data and teams across our practice to bring targeted commercial and operational insights through industry-specific experience and cutting-edge techniques. We are looking for individuals who demonstrate knowledge and a proven record of success in one or both of the following areas: Business Experience in effectively facilitating day to day stakeholder interactions and relationships based in the US Experience working on high-performing teams preferably in data analytics, consulting, and /or private equity Experience working with business frameworks to analyze markets and assess company position and performance Experience working with alternative data and market data sets to draw insight on competitive positioning and company performance Understanding of financial statements, business cycles (revenue, supply chain, etc.), business diligence, financial modeling, valuation, etc. Experience working in a dynamic, collaborative environment and working under time-sensitive client deadlines Provide insights by understanding the clients' businesses, their industry, and value drivers Strong communication and proven presentation skills Technical High degree of collaboration, ingenuity, and innovation to apply tools and techniques to address client questions Ability to synthesize insights and recommendations into a tight and cohesive presentation to clients Proven track record of data extraction/transformation, analytics, and visualization approaches and a high degree of data fluency Proven skills in the following preferred: Python, Advanced Excel, Alteryx, PowerBI (including visualization and DAX), Pyspark Experience working on GenAI / large language models (LLMs) is a good to have Experience in big data and machine learning concepts Strong track record with leveraging data and business intelligence software to turn data into insights Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Algorithm Development, Alteryx (Automation Platform), Analytic Research, Big Data, Business Data Analytics, Communication, Complex Data Analysis, Conducting Research, Customer Analysis, Customer Needs Analysis, Dashboard Creation, Data Analysis, Data Analysis Software, Data Collection, Data-Driven Insights, Data Integration, Data Integrity, Data Mining, Data Modeling, Data Pipeline, Data Preprocessing, Data Quality {+ 33 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science with CCNA/CCNP Certification. Total 7 to 10 years of experience Network Administrator Hands on experience on Multicast ,ACI or equivalent technologies from below OEM platforms ,ISE ,Nexus switching, ASR ,VMware NSX Engineer should have expertise in areas like troubleshooting and handling of various Networking devices and technology viz., Networking (LAN/WAN), switches, Routers etc. Configuration and Management of Network devices Understanding, Configuration and administration of Cisco ACI solution Network devices HA configuration build, monitor & support Experience in Network Infrastructure solutions review Experience in performance management and capacity planning for Network requirements Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Good in-depth troubleshooting skills of complex problems Develop and implement backup and restore policies Good monitoring and remediation skills Automation through scripting skills Collaborate with client Manage a small team of engineers Good documentation skills Server hardware maintenance and upgrades Skills to interpret logs and arrive at the RCA of the problem Experience with Linux servers in virtualized environments Implement security policies and ensure compliance Perform regular security audits and VA assessments/remediation Preferred automation skill using scripting Manage access controls and authentication mechanisms in collaboration with client Academic Qualifications Any Graduate

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes.

Your day at NTT DATA The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events. What youll be doing Key Roles and Responsibilities: Own larger portions of an installation, break/fix incidents at a low to medium level of complexity. Take responsibility for problem resolution and troubleshooting. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Assist with the documentation of standard operating procedures relating to installations and fixes. Compile and maintain project administration. Conduct elementary presentations within the customers organisation. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills and Attributes: Basic understanding and appreciation of technical design and business principles demonstrates fundamental project management and administration ability Display customer engagement skills Demonstrate relevant domain specialist knowledge Good verbal communication skills Client focused and display a proactive approach to solving problems Ability to work under pressure Academic Qualifications and Certifications: Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent Required Experience: Moderate level of years experience in a technical implementation engineering or similar role Demonstrated experience engaging with clients and conducting presentations Demonstrated project administration and documentation experience

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft CertifiedAzure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Configure and maintain the SIEM system, ensuring that its properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD, PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities. Identify log sources and examine system logs to reconstruct event histories using forensic techniques. Align SIEM rules and alerts with the LICs security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets. Collaborate with SIEM solution vendors for updates, patches, and support to ensure the systems reliability and effectiveness. Maintain thorough documentation of the SIEM systems configuration, procedures, and incident response plans. Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively. Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive. Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CEH certification is Must.

Your day at NTT DATA The Senior Principal Product Marketing Specialist Cloud Services Marketing is a highly skilled and advanced subject matter expert, responsible for introducing new organizational products or services and/or enhanced products or services to the external marketplace. The Senior Principal Product Marketing Specialist collaborates with cross functional teams to develop compelling messaging, content, and campaigns that highlight the value of NTT DATAs Cloud Services portfolio in the market. This role also ensures that the sales and GTM functions are informed, trained, and enabled to sell the portfolio. What youll be doing Key Responsibilities Develops specific marketing plans and activities for NTT DATAs Cloud Services portfolio to establish, enhance, or distinguish product placement within the competitive arena. Collaborates to develop thought leadership content and whitepapers that support the positioning of the Cloud Services portfolio. Contributes to the development and execution of a value proposition and messaging strategy for the Cloud Services portfolio. Converts the technical positioning of the product into key market messages, positioning collateral, and sales tools prior to the launch of a new product. Creates connections between the Cloud Services portfolio value proposition and other aspects of NTT DATAs portfolio, actively participating in and driving cross-portfolio coherence across marketing campaigns and content. Articulates the Cloud Services portfolio propositions to clients and internal stakeholders, such as sales and consulting teams. Analyzes the competitive landscape to identify the competitive differentiation of the companys portfolio compared to competitor products. Drives market positioning programs and activities related to the Cloud Services portfolio, thereby clearly positioning the company. Creates client marketing content such as datasheets, case studies, videos, and references. Creates product presentation content that communicates the unique selling points, features, and benefits of the portfolio and associated offerings. Works with internal teams to define and develop the required communication, training, and other collateral that will enable sales teams to sell a particular product. Defines the content for and ensures the development of client collateral, sales tools, marketing programs, and sales programs. Influences the development of portfolio go-to-market programs, initiatives, and campaigns to drive awareness, interest, and demand for NTT DATAs Cloud Services portfolio. Works closely with internal and external partner marketing team to drive programs focused on hyperscaler partner capabilities related to the Cloud Services portfolio. Tracks and monitors the success of the Cloud Services portfolio marketing program on a scorecard or dashboard that reflects the associated metrics. Conducts competitive reviews for new initiatives and existing enhancements and monitors relevance in the context of changing market conditions and client dynamics. Knowledge and Attributes Advanced leadership collaboration and engagement skills to effectively interact with senior level stakeholders. Excellent business and commercial acumen. Excellent interpersonal skills to drive collaboration for campaigns, value propositions and marketing messages. Excellent coaching and mentoring skills. Excellent marketing writing skills with a creative flair. Strategic thinking ability to be able to think longer term impacts of marketing programs. Ability to implement sustainable and practical solutions in the business. Advanced ability to present information in a clear, concise manner. Expert analytical ability with strong attention to detail. Significant specialist knowledge of product marketing methodologies, best practices and tactics (e.g. integrated marketing campaigns). Significant knowledge and understanding of all relevant industry standards. Excellent written and verbal communications skills Ability to work with and manage many projects within the required deadlines. Significant knowledge and understanding of web analytics data (Google Analytics, WebTrends). Academic Qualifications and Certifications Bachelors degree or equivalent in Business, Marketing, Communication or relevant field Knowledge and Attributes Advanced leadership collaboration and engagement skills to effectively interact with senior level stakeholders. Excellent business and commercial acumen. Excellent interpersonal skills to drive collaboration for campaigns, value propositions, and marketing messages. Excellent coaching and mentoring skills. Excellent marketing writing skills with a creative flair. Strategic thinking ability to be able to think longer term impacts of marketing programs. Ability to implement sustainable and practical solutions in the business. Advanced ability to present information in a clear and concise manner. Expert analytical ability with strong attention to detail. Significant specialist knowledge of product marketing methodologies, best practices, and tactics (e.g. integrated marketing campaigns). Significant knowledge and understanding of all relevant industry standards. Excellent written and verbal communications skills. Ability to work with and manage many projects within the required deadlines. Significant knowledge and understanding of web analytics data. Academic Qualifications and Certifications Bachelors degree or equivalent in Business, Marketing, Communication or relevant field. Required Experience: Significant experience in a product marketing role, preferably in the B2B cloud services sphere. Significant experience in launching new high-tech products and communicating benefits. Experience with hyperscaler partner marketing. Significant demonstrated experience managing complex projects and executing on marketing programs. Significant project management experience. Significant experience in software or technology B2B product marketing. Significant experience launching new technology products or solutions. Significant experience in conducting market analysis, developing market messaging, and communicating benefits Additional Career-Level Description Knowledge and application: Applies extensive knowledge of theories, practices, and design matters within and across functional areas. Leads the application of existing principles and guides the development of new ideas. Problem solving: Works on issues that impact future success or addresses future concepts and products where solutions are devised based on limited information and require judgment. Interaction: Creates formal networks with key decision makers and is widely recognized as expert and thought leader by both internal and external communities. Manages issues across significantly divergent audiences, reconciling multiple stakeholder views to resolve issues that have longer-term impacts. Impact: Translates organizational vision into functional plans, exercising wide latitude in determining objectives and approaches to critical assignments. Drives demonstrable results related to the medium- to long-term goals of multiple functional areas. Accountability: Accountable for results which may impact the entire function.

Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes.