1761 Jobs in Bihar - Page 30

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description: Title Business Account Manager - PDT: Location Patna: OBJECTIVES/PURPOSE: Responsible for maximizing utilization in key therapy Areas and patient outcomes of the Takeda offering (portfolio of Plasma Derived Therapy products) in designated territories/accounts Drive account stakeholder relationships; develop and monitor long-term relationships be-tween Takeda, the account and its key stakeholders Responsible for driving and achieving the business objectives through insights and analytics to prepare VB-KAM (Value Based -Key Account Management) plans within the al-located budget ACCOUNTABILITIES: Understand the account situation, challenges and needs Formulate comprehensive, robust and insight-driven key account plans Deliver on agreed objectives and tactics within the key accounts in order to drive Takeda performance in define Therapy Areas Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in CRM) Manage the account plan execution according to agreed timelines and budget Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders (including commercial, medical, market access) Support and collaborate with Access partner to gain product access to local formularies and/or protocols within own accounts. In coordination with supply chain, ensure Takeda product(s) is/are available at account level Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies. Act as an ambassador of the Takeda brand, its vision and values. Stakeholder Engagement: Develop long-term relationships between Takeda and key strategic accounts and their stakeholders Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio. Cross-Functional Team Leadership : Proactively coordinate collaboration with Marketing, medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders. Monitor the account plan progress and hold collaborators, and self, accountable as agreed Lead the core account team meetings and present account plans and progress at relevant local meetings to the management Identify and address any collaboration misalignments. Operational Excellence: Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stake-holders Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed. Use learnings to further improve planning and execution Make changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Critical Skills and Competencies : Strategic Approach Balances between the long-term vision while driving the short-term goals Collaboration Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals Drive for Results Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the result is to help patients through innovation in medicine Engage Others- Communicate with Impact Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences Customer & Patient centricity Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients. Experience and Education: Bachelor’s degree in science/pharmacy PGDBA/MBA desirable not necessary Minimum of 8 years of industry experience with at least 5 years within specialty care environment (Pharma/Medical Device). Experience in managing customer relationships across the full spectrum of customer types in healthcare industry. Account management experience desirable Therapy and Product area knowledge (Gastro/Hepatology/Nephrology/Critical Care): Healthcare environment knowledge. Locations: Bihar, Virtual Worker Type: Employee Worker Sub-Type: Fixed Term (Fixed Term) Time Type: Full time Show more Show less

Job Requirements Job Requirements Job Title – Sales Manager- Consumer Durable Loan Function – Retail Banking Job Purpose The role entails direct customer interaction and is responsible for acquisition of Consumer Durable loan customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of Consumer Durable loan customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer Provide regular feedback to RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Educational Qualifications Graduate – Any graduate Experience: 2-5years of experience in Sales. Show more Show less

Job Description WHAT YOU’LL DO As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself and the brand positively during all customer interactions. Who You’ll Work With Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all. Who You Are We are looking for people with… Experience in customer service within fashion, retail, or similar fields. And people who are… Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. Thriving in collaborative and dynamic environments. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop. Flexible and action oriented. Who We Are H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family. You’ll be able to express your personal style with our employee discount at H&M group. We offer 5 days of working in a week to have great work life balance. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. Click Here for Role Description Additional Information This is a full-time position for our store in Patna. The position reports to the Department Manager. Show more Show less

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is directly responsible for growth of Online Merchants. Mandatory Requirement: Experience- 6/7 yrs Base Location: Patna/ Ranchi Traveling Required Industry Preferred : Fintech, Banking Motivated and results-driven professional with a proven track record in business development, key account management, partnership development, and business growth. Job Description: 1. Strong understanding of payment industry processes: Offline product EDC SD DQR and Payment gateway Business development , growth and key account management Pre Sales, Post Sale Handling Strategic partnerships and collaborations. 2. Acting as the main point of contact between merchant and internal team. 3. Communicating and collaborating with the team to meet merchant requirements. Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our peoples collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Show more Show less

Summary Job description Position Title: ServiceNow Architect (HAM, ITSM, SecOps, IRM, GenAI) Location: India (Remote) Experience Level: 10+ years (including minimum 6+ years in ServiceNow and 3+ years in an Architect role) Role Overview: We are looking for a highly experienced and strategic ServiceNow Architect to lead the design, development, and implementation of enterprise-grade solutions across multiple ServiceNow modules. The ideal candidate will possess deep technical expertise, strong architectural acumen, and a proven ability to translate complex business needs into scalable ServiceNow solutions. This role involves working across key modules including Hardware Asset Management (HAM), IT Service Management (ITSM), Security Operations (SecOps), Vulnerability Response (VR), Integrated Risk Management (IRM), and Generative AI (GenAI). Key Responsibilities: Architectural Design & Strategy: Design and implement comprehensive ServiceNow solutions aligned with enterprise architecture and governance standards. Define platform best practices and lead technical design and roadmap discussions. Collaborate with cross-functional stakeholders to ensure technical alignment with business goals. Module-Specific Expertise: HAM: Optimize the asset lifecycle; manage integrations with tools like SCCM and JAMF. ITSM: Architect ITIL-aligned processes including Incident, Change, Problem, and Knowledge Management. SecOps & VR: Design and implement use cases for threat intelligence, security incident response, and vulnerability management. IRM: Lead implementations for policy compliance, risk, audit, and vendor risk management. GenAI: Explore and implement ServiceNow’s Generative AI capabilities including Virtual Agent, Predictive Intelligence, and Now Assist. Platform Development & Delivery: Oversee technical teams in delivering high-quality configurations, customizations, and third-party integrations. Manage release processes ensuring performance, scalability, and security. Provide technical leadership, code reviews, and mentorship to ServiceNow developers. Stakeholder Engagement: Act as a trusted advisor to business units, product owners, and executives. Translate business requirements into effective ServiceNow architecture and workflows. Present technical strategies and solutions to senior leadership. Required Skills & Experience: 10+ years in IT, with a minimum of 6+ years on the ServiceNow platform. Proven experience in at least four of the following modules: HAM, ITSM, SecOps (including VR), IRM, GenAI Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and platform data architecture. Strong background in secure integrations via REST/SOAP, MID Server, JDBC. Familiarity with Agile/Scrum methodologies and DevOps practices. Excellent communication, documentation, and stakeholder management skills. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist (CIS) – Minimum Two Modules Preferred Certified Application Developer (CAD) – Preferred Experience with Now Assist, AI Search, or Generative AI within ServiceNow. Desirable Attributes: Knowledge of risk and compliance frameworks such as NIST or ISO 27001. Experience with large-scale, multi-region ServiceNow implementations. Show more Show less

About Gravity: Gravity Engineering Services is a Digital Transformation and Product Engineering company based in USA, Europe and India, through cutting-edge IT solutions. Our diverse portfolio includes Generative AI, Commerce Technologies, Cloud management, Business Analytics and Marketing technologies. We are on a mission for Building experiences and influencing change through delivering digital consulting services that drive innovation, efficiency, and growth for businesses globally, with a vision to be the world's most valued technology company, driving innovation, and making a positive impact on the world. Our goal is to achieve unicorn status (valuation of $1 billion) by 2030. Job Title: Email Marketing Intern. Location: Onsite, Kankarbagh, Patna Job Description: We are looking for an Email Marketing Associate to develop and execute engaging email campaigns that drive customer engagement and conversions. The ideal candidate will have experience in email marketing tools, A/B testing, and performance analytics. Key Responsibilities: Create, schedule, and optimize email campaigns. Segment audiences and personalize email content. Analyze campaign performance and suggest improvements. Ensure compliance with email marketing best practices and regulations. Requirements: 0-3 years of email marketing experience. Proficiency in email marketing platforms (e.g., Mailchimp, HubSpot, Klaviyo). Strong analytical and copywriting skills. Thank you, and feel free to reach out if you need any further assistance. Keshav Suman Senior Human Resource Executive keshav@gravityer.com (+91) 8969596959 Show more Show less

Job Purpose Managing Commercial & Material activities for the Store effectively including all the transactions related to Inventory and cash management for seamless store operations. Education Qualifications Graduation/ Post Graduate Key Responsibilities Ensure 100% stock replenishment for best sellers in Accessories and maintain compliance with zero billing errors. Manage consumable postings twice a month and raise STOs as required. Achieve SIT compliance with no delays over 5 days and keep MBLB under 0.50 Lacs for over 21 days. Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%. Ensure 100% compliance with Auto PI and SLOC corrections. Track and resolve negative inventory issues. Post petty cash expenses monthly and ensure daily EDC batch settlements. Close control accounts, paper finance cases, and billing pendencies within defined TATs. Achieve 100% of AOP sales plan and maintain EMI business CC/DC EMI at 30%. Manage store operations, demonstrating leadership and entrepreneurial orientation. Ensure proper inventory management, shrinkage control, and adherence to merchandising layouts. Log utility readings, process bills timely, and audit planograms for process compliance. Key Performance Indicators Service Quality scores and VOC Increase customer appreciations, Improve Store Profitability Defective Management - DOA/DAP Sloc hygiene Publish stock report - DC & store EOL audit Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Soft Skills Grooming Result orientation follow-ups Skills Coordination Skills Teamwork Communication Skills - Verbal, Non Verbal, Language Show more Show less

Experience 8+ years of SAP FICO and 2+ years of SAP S4/HANA - Fin & Treasury Qualification Must have at least 8+ years of hands-on configuration experience with SAP ECC 6.0 and S/4, FI. Must have at least 2 full life cycle implementations experience in FICO Integration experience is must (upstream / downstream as well as cross functional) Must have worked on custom idocs Basic controlling / costing knowledge FIORI experience (must have worked with developers to create customized apps) Key Responsibility Areas Lead end-to-end SAP Finance implementations in a hands-on capacity (Record to Report) Liaise with SAP consulting, S/4 Financial Accounting & S/4 Controlling and implementation consultants Support in business requirements gathering, configuration and production support experience in General Ledger, Treasury, Banking, Costing/Controlling, AR/AP, Fixed Assets., payment run set up, electronic bank statement, EDI payment process, Controlling, Product costing (Both standard and Actual), COPA and Project systems, Budgeting, Planning & consolidation), Cash & Bank, Bank Interfaces Participate in creating unit and integration test scenarios. Display strong technical awareness i.e., FS preparation, validations/substitutions, User Exits, Enhancements, LSMW, BDC applications, BAPIs all RICEFWs Well versed with integration of FI CO with SD, MM modules, and business processes. Job Description ͏ ͏ ͏ ͏ Experience 8+ years of SAP FICO and 2+ years of SAP S4/HANA - Fin & Treasury Qualification Must have at least 8+ years of hands-on configuration experience with SAP ECC 6.0 and S/4, FI. Must have at least 2 full life cycle implementations experience in FICO Integration experience is must (upstream / downstream as well as cross functional) Must have worked on custom idocs Basic controlling / costing knowledge FIORI experience (must have worked with developers to create customized apps) Key Responsibility Areas Lead end-to-end SAP Finance implementations in a hands-on capacity (Record to Report) Liaise with SAP consulting, S/4 Financial Accounting & S/4 Controlling and implementation consultants Support in business requirements gathering, configuration and production support experience in General Ledger, Treasury, Banking, Costing/Controlling, AR/AP, Fixed Assets., payment run set up, electronic bank statement, EDI payment process, Controlling, Product costing (Both standard and Actual), COPA and Project systems, Budgeting, Planning & consolidation), Cash & Bank, Bank Interfaces Participate in creating unit and integration test scenarios. Display strong technical awareness i.e., FS preparation, validations/substitutions, User Exits, Enhancements, LSMW, BDC applications, BAPIs all RICEFWs Well versed with integration of FI CO with SD, MM modules, and business processes.

Experience 8 + of experience in SAP SD having cross functional integration with LE with solid S4 Experience Qualification Cross functional integration with MM-LE, FI Must have done at-least 2 Implementation Functional knowledge in SD, MM, HCM and FI with Media domain should have worked with developer on custom Fiori app ideally should have AATP experience should have experience with flexible workflows Vertex and custom Idocs solid integration experience (upstream / downstream) understanding of BRF+ Key Responsibility Areas Lead SD pricing, Invoicing, Billing Plan Sales & Distribution module experience - Sales Process, Billing process, Cross catalogue Mapping, Product Hierarchy, Service catalogue, Sales order process, Sales GL Posting. Integration with any external OMS/ECom Application for Sales Orders etc. if any Lead Cross integration topics with MM, Finance, HCM Experience in MM-LE with SD on S4 Hana Execute support & roll out projects Support Integration of cloud & on-premise Bring in industry best practices and standards Write technical and functional specifications as required Job Description ͏ ͏ ͏ ͏ Experience 8+ of experience in SAP SD having cross functional integration with LE with solid S4 Experience Qualification Cross functional integration with MM-LE, FI Must have done at-least 2 Implementation Functional knowledge in SD, MM, HCM and FI with Media domain should have worked with developer on custom Fiori app ideally should have AATP experience should have experience with flexible workflows Vertex and custom Idocs solid integration experience (upstream / downstream) understanding of BRF+ Key Responsibility Areas Lead SD pricing, Invoicing, Billing Plan Sales & Distribution module experience - Sales Process, Billing process, Cross catalogue Mapping, Product Hierarchy, Service catalogue, Sales order process, Sales GL Posting. Integration with any external OMS/ECom Application for Sales Orders etc. if any Lead Cross integration topics with MM, Finance, HCM Experience in MM-LE with SD on S4 Hana Execute support & roll out projects Support Integration of cloud & on-premise Bring in industry best practices and standards Write technical and functional specifications as required

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: Tosca Testsuite - Test Automation. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ͏ Objectives of this role: Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. Maintain organizational standards of satisfaction, quality, and performance. Oversee multiple project teams, ensuring program goals are reached. Manage budget and funding channels for maximum productivity. ͏ Â Roles and Responsibilities: Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. Drive regular project meetings & ensure transformation initiatives are driven to completion. Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ͏ Required skills and qualifications: 5+ years of experience in an upper-management role, preferably in program management. Exceptional skills in leadership, time management, facilitation, and organization. Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. Experience in managing stakeholders (internal and external). Outstanding knowledge of change management principles and performance evaluation processes. ͏ Good to have skills and Experience: PMP Certified is added advantage. Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Project Management. Experience: >10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Job Description: We are seeking an experienced Finance Controller to manage the books of accounts for our operations in Brazil and Mexico. The ideal candidate will have a proven track record in a similar role and possess working-level proficiency in English, Spanish, and Portuguese. Experience with SAP is essential. Key Responsibilities: Oversee and manage the financial operations for Brazil and Mexico, ensuring compliance with local regulations and company policies. Prepare and review financial statements, ensuring accuracy and completeness. Manage the month-end and year-end closing processes. Coordinate with external auditors and tax advisors to ensure compliance with statutory requirements. Implement and maintain internal controls to safeguard company assets. Analyze the Head Office accounts prepared as per IFRS and reconcile them with the local books, highlighting improvement in accounting practices. Qualifications: Bachelor's degree in Accounting, Finance, or a related field. A CPA or equivalent certification is preferred. Minimum of 5 years of experience in a similar role, preferably in a multinational company. Proficiency in English, Spanish, and Portuguese. Strong knowledge of SAP and experience in using it for financial reporting and analysis. Excellent analytical and problem-solving skills. Strong attention to detail and ability to work under pressure. Excellent communication and interpersonal skills. Preferred Skills: Experience in managing financial operations in Brazil and Mexico. Knowledge of local accounting standards and tax regulations. Ability to work independently and as part of a team. Strong organizational and time management skills. ͏ ͏ ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you are looking to excel and make a difference, take a closer look at us… Job Responsibilities: Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets. To actively cross selling Banking/Financial products. Assess/evaluate and propose credit applications diligently. Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding. Provide excellent customer service and uphold professionalism to reflect Bank’s image Seek continuous improvement in the following areas to enhance job skills and competencies :- Product knowledge / Selling skills / Market intelligence / Competitor’s check Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance Participate in strong teamwork and working relationship with colleagues at all times Do you have what it takes? We are currently looking for talents who have:- Malaysian Citizen Candidate must possess at least a Diploma in any field. Preferred skill(s): PCE (General), PCE (Life), PCE (Unit Linked), CEILLI Candidates with experience in Banking, Insurance or Sales related fields are preferred. Fresh Graduates are welcome to apply Diploma, Higher Diploma or Bachelor’s degree holder in Banking, Finance, Business Studies or related field is preferred What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

Oracle WACS and FIELD SERVICE: Key Responsibilities Lead the implementation and configuration of Oracle WACS and Field Service modules Analyze business requirements and translate them into functional specifications Provide expert guidance on best practices and process improvements Collaborate with cross-functional teams to ensure seamless integration Conduct training sessions and create documentation for end users Support post-implementation activities and troubleshoot issues Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Oracle WACS and FIELD SERVICE: Key Responsibilities Lead the implementation and configuration of Oracle WACS and Field Service modules Analyze business requirements and translate them into functional specifications Provide expert guidance on best practices and process improvements Collaborate with cross-functional teams to ensure seamless integration Conduct training sessions and create documentation for end users Support post-implementation activities and troubleshoot issues

- High School or equivalent diploma. - Advanced English level (you´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Experience with Windows Operating Systems and Microsoft Outlook. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. You will need to work at the delivery Amazon Station DCE3 in Fortaleza - CE, Brazil. This is not a virtual position. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: Communicating with customers directly in person, as well as via phone and email. Empathizing with and prioritizing customer needs. Upholding company values and treating every customer with respect. Resolving issues and setting appropriate expectations with customers. Clearly understanding and responding appropriately to customer concerns. Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries. Approaching problems logically and with good judgment to ensure the best customer outcome. Making quick and effective decisions on behalf of the customer. This is an on-site position with a 5x2 schedule, including weekends and holidays. A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. - Bachelor Degree or equivalent work- related experience. Proficiency in verbal and written communication skills for language required for the position. Experience in understanding performance metrics and developing them to measure progress against key performance indicators. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Requirements High School Diploma or GED and ten (10) years of quality or related experience Or Bachelor’s degree in related field and six (6) years of quality or related experience Advanced English Preferences Advanced knowledge of software implementation methodologies Advanced knowledge of Automation Test Advanced or intermediate knowledge in Selenium Advanced knowledge of test management tools such as Azure DevOps, qTest, or Application Lifecycle Management (ALM) Skills and Competencies Ability to collaborate with other team members and teams Ability to research, analyze data, and derive data-driven solutions Strong priority management skills Strong problem-solving and critical thinking skills ͏ ͏ ͏ Mandatory Skills: Tosca Testsuite - Test Automation. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Required Skills: As a functional consultant - Able to Develop and execute unit/system test cases, scripts and plans for Finance processes. Can Define, design and document business flows. Can run testing for complete finance processes. Should be able to help with finance role mapping Should have Good experience of upgrade project Excellent Knowle of Tax and localization for LATAM Should be able to design and test necessary custom flow

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Customer Service(Product&Service). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Show more Show less

Ensure a hygienic production process as per established guidelines. Follow the sweet making formulas meticulously. Maintain proper process systems to maximize production output and minimize wastage. And regular Communication to Technical Officer.