Job Context: Expert in managing dispatch, determining routes of transport, keeping track of the transport vehicle, directing the logistics process, handle repair and maintenance of vehicles, and taking care of complaints by customers. Adept at dispatching, routing, and tracking of delivery vehicles; ensuring company compliance of all transport policies, legislation and procedures Challenges: Operational transportation Efficiency/Effectiveness, Strategic Planning, Logistics Management SCM Process & Policy Optimization ,Transportation Planning & Scheduling ,Cargo Operations , Complaint Management, Query resolution, Transportation Operations & Cost Optimization , Accidents Investigations ,Fleet Management ,Value Stream Mapping ,Customer Relationship Management ,Team Leadership ,Liaison & Coordination ,Process improvements ,Quality Management ,Query Resolution ,ERP. Accountabilities Scope of work Transportation Management: Handling day to day operations of the transport department. Dispatching, routing, and tracking of delivery vehicles. Making sure company compliance of all transport policies, legislation and procedure; accountable for managing, monitoring and developing a team of drivers. Serving as first point of contact for all drivers Fleet Vehicle Management Ensuring that all transport fleet vehicles are properly maintained and serviced; organizing vehicle checks; identifying operational issues, potential problems and opportunities. Liaison & Coordination: Coordinating with various professionals and maintaining all the necessary documents; assisting with high severity requests as needed. Overseeing the communication responsibilities both at internal & external levels Team Management: Ensuring skills enhancement and development of every individual in the team by providing direction, motivation and training to team; coordinating with cross functional teams. Guiding & mentoring team members in accomplishment of objectives; improving the team performance through counselling, skills enhancement. Strategic Planning: Developing and leading development of plan which delivers key target objective; managing transportation department, staff, protocols, disciplines and processes. Maintaining continuous alignment of plans with strategic business objectives, and made recommendations to modify the plans & Procedures to enhance effectiveness toward the strategic intent Quality Services: Managing the implementation of best practices in all relevant business functions ensuring fulfilment of business requirements while delivering quality service in line with company vision, mission and strategy. Budgeting: Preparing operating budget and prudently managing organization's resources to insure business efficiency, service and cost-effective management. Analysing expenditures & other financial information in order to develop plans, policies, and budgets for increasing profits and improving services. Monitoring spending to ensure that expenses are consistent with approved budgets Staff Management: Accountable for arranging for the induction and training off all new staff; maintaining accurate administrative records. Appraising staff performance and also taking disciplinary measures when required Complaint & Query management: Responsible for resolving and managing queries and complaints courteously and efficiently; ensuring all site and customer objectives are achieved analysing all accidents investigations. Recommending or authorizing capital expenditures for acquisition of new equipment or property in order to increase efficiency and services of operations department
