Job Title: Call Center Specialist – US Healthcare (Remote)

Job Title: Call Center Specialist – US Healthcare (Remote)

Location: Remote (India-based candidates preferred)

Job Type: Full-Time

About Us:
We are a leading healthcare solutions provider supporting medical practices in the United States. Our mission is to improve patient outcomes and practice efficiency by delivering high-quality remote healthcare support services.

Role Overview:
We are seeking an experienced Call Center Specialist with a strong background in US healthcare processes and chronic care management (CCM) services. The ideal candidate will be fluent in English, empathetic, detail-oriented, and able to provide professional telephonic support to patients while ensuring compliance with US healthcare standards.

Key Responsibilities:

• Conduct patient outreach calls for Chronic Care Management (CCM) services.
• Maintain accurate documentation and update patient health records in the EMR system.
• Educate patients on their care plans, medications, and follow-up schedules.
• Coordinate care between patients, physicians, and healthcare staff.
• Ensure compliance with HIPAA and US healthcare regulations.
• Handle patient queries with professionalism and empathy.
• Meet call volume, quality, and performance metrics.

Qualifications & Requirements:

• Minimum 3 years of experience in a healthcare call center role (US healthcare experience required).
• Proven experience in Chronic Care Management (CCM) or related care coordination services.
• Fluent in English (both spoken and written) with excellent communication skills.
• Strong organizational and documentation skills.
• Familiarity with EMR/EHR systems (experience with eClinicalWorks preferred, but not mandatory).
• Ability to work independently in a remote setting.
• Detail-oriented with strong problem-solving skills.

What We Offer:

• Competitive salary (based on experience).
• Remote work flexibility.
• Training and professional development opportunities.
• Opportunity to work with a growing US healthcare solutions team.

How to Apply:
Interested candidates should submit their resume and a brief cover letter highlighting relevant experience to careers@paintreatmentmd.com. Please mention “Call Center Specialist – US Healthcare” in the subject line.

Job Type: Full-time

Pay: From ₹40,000.00 per month